VMware Horizon 8: Infrastructure Administration and Troubleshooting

Course Introduction

• Introductions and course logistics
• Course objectives

Horizon Connection Server

• Recognize VMware Horizon reference architecture
• Identify the Horizon Connection Server supported features
• Identify the recommended system requirements for Horizon Connection Server
• Configure Horizon event database
• Outline the steps for the initial configuration of Horizon Connection Server
• Discuss the AD LDS database as a critical component of Horizon Connection Server installation

Authentication and Certificates

• Compare the authentication options that Horizon Connection Server supports
• Describe the Smartcard authentication options that Horizon Connection Server supports
• Outline the steps to create a Horizon administrator and custom roles
• Describe the roles available in a Horizon environment
• Explain the role that certificates play for Horizon Connection Server
• Install and configure certificates for Horizon Connection Server
• Install and configure True SSO in a Horizon environment

Workspace ONE Access and Virtual Application Management

• Recognize the features and benefits of Workspace ONE Access
• Recognize the Workspace ONE Access console features
• Explain identity management in Workspace ONE Access
• Explain access management in Workspace ONE Access
• Describe the Workspace ONE Access directory integration
• Deploy virtual applications with Workspace services

Horizon Protocols

• Compare the remote display protocols that are available in VMware Horizon
• Describe BLAST
• Describe the BLAST Display Protocol Codecs
• Summarize BLAST Codec options
• List ideal applications for each BLAST codec
• Describe BLAST and PCoIP ADMX GPO common configurations

Graphics Cards

• Describe the 3D rendering options available in Horizon 8
• Compare vSGA and vDGA
• List the steps to configure graphics cards for use in a Horizon environment

Horizon Scalability

• Describe the purpose of a replica connection server
• Explain how multiple Horizon Connection Server instances in a pod maintain synchronization
• List the steps to configure graphics cards for use in a Horizon environment
• Configure a load balancer for use in a Horizon environment
• Explain Horizon Cloud Pod Architecture LDAP replication and VIPA
• Explain Horizon Cloud Pod Architecture scalability options

Horizon Security

• Explain concepts relevant to secure Horizon connections
• Describe how to restrict Horizon connections.
• Discuss the benefits of using Unified Access Gateway
• List the two-factor authentication options that are supported by Unified Access Gateway
• List Unified Access Gateway firewall rules
• Describe the situation in which you might deploy Unified Access Gateway instances with one, two, or three network interfaces

Horizon Connection Server Troubleshooting

• Discuss Horizon Connection Server General Troubleshooting techniques
• Use logs to identity Horizon Connection Server common issues
• Describe Active Directory (AD) Lightweight Directory Service (LDS) Replication
• Discuss Horizon Connection Server Replication common issues
• Review and Interpret Horizon Connection Servers logs.
• Compare successful and unsuccessful logs from common infrastructure administration tasks.

Unified Access Gateway Troubleshooting

• List and identify common UAG deployment issues
• Monitor the UAG deployment to identify health and issues
• Identify and Troubleshoot UAG certificate issues
• Monitor, test, and troubleshoot network errors
• Discuss general UAG troubleshooting processes.

BLAST Configuration Verification

• Discuss BLAST Codecs and Encoder Switch settings.
• Describe how to verify BLAST configuration using logs and settings.

BLAST Optimization

• List general BLAST optimization recommendations.
• Summarize BLAST tuning recommendations that apply to WAN connections.
• Summarize BLAST tuning recommendations that apply to work-from-home and home-office-to-cloud use cases.
• Describe recommended tuning options to increase display protocol quality for all use cases and applications.

Horizon Connections Troubleshooting

• Explain Horizon Connections.
• Describe the role of Primary and Secondary protocols in Horizon Connections.
• Describe HTML Client Access Connections.
• Describe Horizon Connections Load Balancing.
• Describe timeout settings, supported health monitoring string, and suitable Load balancer persistence values.
• Identify troubleshooting steps for failing Horizon Load Balancer connections.
• List troubleshooting steps for Horizon Connections.

Horizon Certificates Troubleshooting

• List Horizon certificate functions.
• Describe Horizon certificates scenarios.
• Discuss potential challenges related to certificates in Horizon
• Describe the troubleshooting approach to Horizon certificates issues

Cloud Pod Architecture Troubleshooting

• Describe Cloud Pod Architecture troubleshooting scenarios

Customers attending this course should have, at a minimum, the following VMware infrastructure skills:

• Use VMware vSphere® Web Client to view the state of virtual machines, datastores, and networks
• Open a virtual machine console on VMware vCenter Server® and access the guest operating system

Attendees should also have the following Microsoft Windows system administration experience:

• Configure Active Directory services, including DNS, DHCP, and time synchronization
• Restrict user activities by implementing Group Policy objects
• Configure Windows systems to enable Remote Desktop Connections
• Build an ODBC connection to an SQL Server database

By the end of the course, you should be able to meet the following objectives:

• Identify VMware Horizon Connection Server installation, architecture and requirements
• Describe the authentication and certificate options for a Horizon environment
• Recognize the integration process and benefits of Workspace ONE Access and Horizon 8
• Compare the remote display protocols that are available in VMware Horizon
• Describe the 3D rendering options available in Horizon 8
• Discuss scalability options available in Horizon 8
• Describe different security options for Horizon environment
• Discuss Connection Server advanced configurations.
• List troubleshooting techniques for Connection Server common issues.
• Interpret VMware Horizon 8 Connection Server logs.
• Identify Unified Access Gateway configuration and certificate problems.
• List troubleshooting steps for Unified Access Gateway common problems.
• Describe BLAST configuration verification using logs and settings.
• Describe BLAST optimization recommendations for different use cases.
• Describe VMware Horizon 8 Connections and how to troubleshoot related problems.
• Describe VMware Horizon 8 Certificates.
• List troubleshooting steps for VMware Horizon 8 certificates common issues.
• Describe Cloud Pod Architecture troubleshooting scenarios
• Identify and fix problems in a VMware Horizon environment

• Course Introduction
• Horizon Connection Server
• Authentication and Certificates
• Workspace ONE Access and Virtual Application Management
• Horizon Protocols
• Graphics Cards
• Horizon Scalability
• Horizon Security
• Horizon Connection Server Troubleshooting
• Unified Access Gateway Troubleshooting
• BLAST Configuration Verification
• BLAST Optimization
• Horizon Connections Troubleshooting
• Horizon Certificates Troubleshooting
• Cloud Pod Architecture Troubleshooting