Close chat window
About us

Westcon Academy Avaya instructors:

Westcon Academy has instructors with the technical certifications required to offer official training courses.


Training delivery:

- Public classroom schedule

A wide selection of dates is offered for all courses. Scheduled courses are constantly-updated on the latest release and offer additionally the opportunity to share experience among participants. Every training prepares for vendor certification.


- Virtual classroom schedule

Join the class using web-based meeting software, participate in real-time 'Q & A' and access a live lab environment.  Our courses combine theory and practice, every training should always be applicable to the real world.


- Private or Tailor-made training

Conducted exclusively for you and customized and designed to accommodate each specific need. Program can be modified in terms of content and duration. Private courses can be held at your facilities, or at any other suitable.


- Self-Paced Training

Flexible online learning solution that allows you to take control of your learning – when and where you want. 


Additional Westcon certified resources:

-       14 IPS

10 PDS
Avaya courses
About Avaya

Avaya specializes in business communications, specifically unified communications, contact centre, and services.

Partner program:

Avaya Edge Partner Program is designed to support sell products, solutions, and services; achieve competency in leading-edge Avaya solutions; and better compete in the marketplace. The program structure is based on partner tracks, streamlined requirements, country location and three gem levels: diamond, sapphire and emerald.

Sales Credentials:

To sell Avaya solutions, there are a minimum number of sales and design credentials required of the partner at a country level. Sales Authorization is generally achieved by earning two Avaya Professional Sales Specialist (APSS, or “Sales Specialist”) credentials in every solution sold, and one Avaya Professional Design Specialist (APDS, or “Design Specialist”) for every solution sold. Some solutions may not have a design requirement.

Implement credentials certify that a candidate has achieved an enhanced level of proficiency focused on installing, configuring, and troubleshooting a specified Avaya product or product family. Implement credentials ensure that the specialist can implement, validate and troubleshoot the installation of a single product, single system or product family.

Credential Requirement:

The sales authorizations and implement credential requirements vary by track. Where an implement requirement is in place, it must correspond to one of the Partner Sales Authorizations held.

Certification benefits:

The Avaya Professional Sales Specialist (APSS) credential validates that the candidate has a basic-to-intermediary level of knowledge to sell Avaya products and customer-focused solutions.  

The Avaya Professional Design Specialist (APDS) credential validates that the candidate has an introductory level of technical proficiency necessary to create specific designs and quotations based on the customer requirements.

The Avaya Certified Design Specialist (ACDS) credential validates that the candidate has an intermediary level of technical proficiency necessary to create specific greenfield and legacy solution designs and quotations based on the customer discovery and requirements.