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Avaya Training & Certification | Westcon-Comstor Academy

Avaya Training Courses & Certification

Global Avaya Learning Partner

Westcon-Comstor is an Avaya Global Learning Partner (ALP).

ALP partners are regulated by Avaya to ensure the consistent delivery of high-quality learning experience. This mandates that our delivery utilises vendor accredited courseware, qualified instructors offering real-world experience, the latest immersive digital labs and high-class facilities.


We deliver public and private instructor-led learning services, which can be delivered both face to face in a classroom, virtually online or a combination of the two. Additionally, we provide a range of digital learning solutions including e-learning.

Delivery options include the ability to support standard vendor certification, bespoke and tailored content, ensuring we meet the needs of the learner and organization.


Learn more about our delivery options and training labs


Westcon-Comstor has been recognized by Avaya with the following awards:

- Device as a Service Distributor of the Year – EMEA
- Cloud Office Master Agent Distributor of the Year – EMEA
- Devices Distributor of the Year 2020 - APAC


Westcon-Comstor resources

Westcon Avaya instructors:

We have several certified instructors, based in numerous countries through EMEA and APAC. Delivery can be completed in several languages including English, French, German and Spanish. For languages outside of our core offering, contact us


Lab environment:

 Our digital lab experience simulates real-life scenarios and provides learners with a safe environment to develop skills.


Additional resource capabilities:

15 - Avaya Professional Design Specialist (APDS)

4 - Avaya Implementation Professional Specialist (AIPS)

3 - Avaya Certified Support Specialist (ACSS)

1 – Avaya Certified Implementation Specialist (ACIS)


“The training course was very well lied out and easy to follow. The training instructor was a subject matter expertise and delivered the training at a pace which was very easy to follow and I came away far more knowledgeable about Avaya IPO product set”. – Kaptec


"Everything! Excellent course content brilliantly delivered with plenty of opportunities to ask questions and discuss points on interest." - Overline Network Consultants Ltd

About Avaya

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Avaya specializes in business communications, specifically unified communications, contact centre, and services.

Certification Overview

Avaya Services Certifications are based on high-stake testing and focus on Avaya’s Solution and Product Portfolio. Avaya offers two Certifications types:


Avaya Certified Implementation Specialist (ACIS)
Courses for: Avaya IP Office Platform New, Avaya Aura Contact Centre, Avaya Aura Contact Centre CCT and Multimedia, Avaya Aura Call Centre Elite


Avaya Certified Integration Specialist (ACIS)
•    Courses for: Avaya Aura Core Components, Avaya Aura Communication Applications, Avaya Equinox Solution with Avaya Aura Collaboration Applications, Avaya Solutions Platform, Avaya Oceana Solution


Avaya Certified Support Specialist (ACSS)
•    Courses for: Avaya IP Office™ Platform, Avaya Contact Centre Select New, Avaya IX Messaging New, Avaya Aura Contact Centre, Avaya Aura Experience Portal with Proactive Outreach, Avaya IX Workforce Engagement, Avaya Aura Call Centre Elite


Avaya Certified Solution Specialist (ACSS)
•    Courses for: Avaya Aura Core Components, Avaya Aura Communication Applications, Avaya Equinox Solution with Avaya Aura Collaboration Applications, Avaya Solutions Platform, Avaya Oceana Solution, Avaya Analytics


Partner Program and Benefits

Avaya Edge Partner Program is designed to support sell products, solutions, and services; achieve competency in leading-edge Avaya solutions; and better compete in the marketplace. The program structure is based on partner tracks, streamlined requirements, country location and three gem levels: diamond, sapphire and emerald.

Additional information

For more information about Avaya products, visit:


Avaya courses

Avaya Spaces Workshop - SPACES
Integrating and Supporting Avaya IX™ Messaging
Implementing and Supporting Avaya Session Border Controller Platform Independent - 20800V
IP Office™ Platform Basic Integration and Configuration - 77200V
Administering Avaya Aura® System Manager - 61131V
Administering Avaya Aura® Communication Manager - 61451V
Supporting IP Office™ Platform Release 11 - 78201V
Integrating and Configuring IP Office™ Platform Release 11 - 77201V
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