SBC Edge Support Workshop

Vendor: Ribbon
Course Code: WGAC-QUI-SBCE
Course Outline

This course provides an understanding of troubleshooting of the SBC 1000 and SBC 2000 deployed in Unified Communications environments.

Prerequisites & Audience

1. SBC-EDGE-SUP-e11: Support Tools and Documentation

2. SBC-EDGE-SUP-e12; Hardware Architecture

3. An understanding of PBX and IP telephony concepts such as ISDN, SIP and CAS.

Basic familiarity with Regular Expressions (Regex).

You will be required to take two eLearning modules prior to class. A very brief review of those modules will be done in class to provide an opportunity to ask any questions you may have regarding the material. You will receive more information regarding the modules when you register for this training.

Course Topics


Course Outline:


Module 1 – Introduction

 Course Overview

 Lab connectivity

 Introduction to Sonus Portfolio


Module 2 – User Interface

 Web User Interface - WebUI

 Checking System Information


 Real-Time Status


 Backup/Restore and Export/Import

 Patch Upgrade




Module 3 – ASM Applications

 SBC Communication Service

 ASM Management and Maintenance

 Hyper-V and VM's

 Supported 3rd Party Applications

 SBA and CCE Overview


Module 4 – Call Flow Architecture

 Call Processing Flow through the SBC Edge

 Naming Conventions

 Signaling Groups

 Call Routing Tables

 Transformation Tables

 Regular Expressions


Module 5 – Easy Configuration Wizards

 Easy Configuration Wizard Overview

 Deployment Scenarios

 SBA Deployment

 CCE Deployment



Module 6 – Troubleshooting

 Real Time Status

 SBC Log setup and file storage

 Using LX to analyze log files

 Packet Capture

 ASM Troubleshooting

 Microsoft Logging Tools

 Handover to Sonus TAC




 Wrap Up




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On Demand Training

This course is available as an onsite, closed course and can be delivered at your premises. This may be a cost effective option where you have a group of delegates who require the same training. Additionally, it has the benefit that course content can be tailored to the needs of your organisation.

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