7754C - Integrating and Basic Configuration of Avaya IP Office™ Contact Center

Vendor: Avaya
Course Code: WGAC-AVA-7754C
Course Outline

This Instructor Led offer is designed for individuals responsible for the Installation, Support, Maintenance and Troubleshooting of the Avaya IP Office Contact Center (IPOCC)

This course is designed to be the first course to be completed for those individuals attempting to earn the ACCS ACSS - Avaya IP Office™ Contact Center (ACSS - 7894) Exam. This course will enable the student to install, support, maintain and troubleshoot the Avaya IP Office Contact.


Delivered in a classroom using Westcon's own labs, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises. Students have the opportunity to ask questions and participate in discussions during lectures and lab exercises.

Prerequisites & Audience
  • 7720C - IP Office™ Basic Integration and Configuration
Course Objectives

This course will aid in the initial installation and administration of the Avaya IP Office Contact Centre.

Course Topics

Key objectives for this offer include the knowledge related to:



  • Describe the components of Avaya IP Office™ Contact Center.
  • List requirements for integration of Avaya IP Office™ Contact Center with Avaya IP Office™ Platform.
  • Install the Avaya IP Office™ Contact Center.
  • Configure the Avaya IP Office™ Contact Center components.
  • Configure the Supervisor and Agent User Interface.
  • Implement call flows.
  • Implement IVR scripts.
  • Create Historical Reports.
Related Courses

7756C - Expanded Configurations of Avaya IP Office™ Contact Center : WGAC-AVA-7756C

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Classroom Dates

Start Date End Date Location Language Status Price Learning Credits
05 Feb 2018 05 Feb 2018 Crawley,
United Kingdom
en Open £1,100.00
16 Apr 2018 16 Apr 2018 Crawley,
United Kingdom
en Open £1,100.00
18 Jun 2018 18 Jun 2018 Crawley,
United Kingdom
en Open £1,100.00
13 Aug 2018 13 Aug 2018 Crawley,
United Kingdom
en Open £1,100.00
22 Oct 2018 22 Oct 2018 Crawley,
United Kingdom
en Open £1,100.00

On Demand Training

This course is available as an onsite, closed course and can be delivered at your premises. This may be a cost effective option where you have a group of delegates who require the same training. Additionally, it has the benefit that course content can be tailored to the needs of your organisation.

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