Avaya Sales Credentials

The Avaya Professional Sales Specialist (APSS) credential validates that the candidate has a basic-to-intermediary level of knowledge to sell Avaya products and customer focused solutions.  

The Avaya Professional Design Specialist (APDS) credential validates that the candidate has an introductory level of technical proficiency necessary to create specific designs and quotations based on the customer requirements.

The Avaya Certified Design Specialist (ACDS) credential validates that the candidate has an intermediary level of technical proficiency necessary to create specific greenfield and legacy solution designs and quotations based on the customer discovery and requirements. The ACDS is undergoing a major redesign and will be formally released at the earliest availability in calendar year 2015.

Avaya Support Credentials

Avaya Implementation Professional Specialist (AIPS) and Avaya Support Professional Specialist (ASPS)credentials are awarded based upon passing online tests. 

Avaya Certified Implementation Specialist (ACIS)Avaya Certified Support Specialist (ACSS) and Avaya Certified Support Expert (ACSE) credentials incorporate proctored exams as a requirement to earn the credentials. 

All Support credentials help ensure an individual is professional and knowledgeable on implementation, administration, maintaining and troubleshooting Avaya’s best in class solutions.
The ACSE credential targets to launch in 2015. Earning the ACSE will require at a minimum holding a subset of product certifications within the Avaya Solution offer.

Please select your chosen Certification track below and see the list of training courses associated with it:


Which certification path should I choose?

Please contact us now one of our Training Advisors will be happy to help.

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This 5-day Instructor Led class is designed for individuals responsible for the implementation skills they need to customize and administer an IP Office™ Platform solution and those preparing for the ACIS–Avaya Midmarket Team Engagement Solutions or ACSS– IP Office™ Platform credential.
This Avaya IP Office R10 training course is a key learning opportunity for the Avaya Professional Sales Specialist (APSS) credential and prepares participants for selling IP Office.
This course focuses on the Scopia® portfolio and how to sell it. Components covered include endpoints, infrastructure, mobility components, and management tools
The purpose of this IP Office training course is to provide implementation associates with the skills they need to install, administer and manage the implementation of an IP Office customer solution.
This completely new workshop has been designed to enable our Business Partners to effectively sell the new Contact Centre for IP Office solution from Avaya.