SBC Core Support Training - SBCC20

This is a Blended Learning Course.

This Blended Learning training has two components which is made up of both Self-Pace and Leader-Led content.

The following two courses make up this Blended Learning training:

• SBCC11 – SBC Core Support Technical Prerequisites – Self-Paced – 2 days
• SBCC20 - SBC Core Support Practical Exercises - Leader-Led – 3 days

You must complete the SBCC11 prerequisite Self-Pace course before you can enroll and attend the SBCC20 Leader-Led course.

Upon completion of this course, a student will be able to:

• Use and navigate the SBC EMA, CLI, and the Insight EMS SBC Manager
• Perform basic provisioning on the SBC to connect to a SIP Peer.
• Perform route provisioning to route calls though the SBC.
• Provision the SBC with Packet Service Profiles to transcoding of calls.
• Access Call Detail Records and analyze it for specific information.
• Create Call Trace filters and analyze the captures to understand the call flows.
• Implement Packet Capture capabilities and collect files for viewing.
• Navigate and use the SBC EMA interface to understand alarms.
• Using the SBC CLI interface practice issuing commands to understand the syntax.
• Create an Access Control List (ACL) and test to see that it is working properly.
• Provision and test a SIP trunk connection.
• Troubleshoot call completion failures.
• Perform a SBC System backup and download it.
• Download a SBC Configuration file for off-board viewing.
• Understand debugging techniques and tools that you can use for to collect system information.

The purpose of this course is to reinforce the content you learn in the SBCC11 - SBC Core Support Technical Prerequisites course by immersing you in hands-on lab exercises.

You must complete the SBCC11 - SBC Core Support Technical Prerequisites Self-Pace course before you can enroll and attend this course

This Blended Learning Course is designed for Customers tasked with implementing converged voice and data solutions using session border controllers in their network.

Key Topics :

• Management Access and Navigation
• Basic Provisioning and verification
• Route Provisioning and verification
• Packet Service Profiles Provisioning and verification
• Call Trace
• Packet Capture
• Alarms/Live Monitor
• SBC CLI
• Security/Access Control List
• Additional Configurations
• Troubleshooting
• System Backup
• Exploring the SBC Configuration off-board
• Debugging and Gathering Information