IP Office R9.1 Advanced Configuration Application Workshop

Vendor: Avaya
Course Outline
In this course, you will gain the skills needed to install, administer, and manage the implementation of an IP Office customer solution. You will also have the opportunity to practice customizing and maintaining the IP Office system and using the IP Office advanced applications.
Prerequisites & Audience
• IP Office Platform Technical Basic Implementation Workshop (10S00005K)

Target Audience
Avaya associates, partners, resellers, and customers
Course Objectives
What You'll Learn

• System security and different access levels
• System alarms
• Monitoring and analysis methods using the System Status Application, Monitor, and DTE port
• Using IPOSS and SSL_VPN
• LAN and gatekeeper settings
• IP and voice networking set up
• Dial in and remote access
• Creation and design of a small community network (SCN)
• Mobility and Remote Worker configuration including support for Remote SIP Clients
• Creation of a Voicemail Pro call flow using IVR and Text To Speech actions
• How to install TAPI
• Configuration of Voicemail Pro for Unified Messaging System (UMS)
• Configuration of IMAP services and Exchange for Voicemail Pro
• The installation and configuration of Contact Recorder
• Configuration of Contact Store and recording calls
• Meshed Networking using IP Office SCN
• Configuration of centralized, distributed, and backup Voicemail Pro
Course Topics
1. Avaya IP Office Trouble Shooting
• Security Administration
• System Alarms
• System Status Application
• Monitoring
• DTE and Reset

2. Best Practices
• Best Practices
• Global Support Calls

3. Voicemail Pro Advanced Functions
• Text to Speech
• Database and IVR
• Voicemail Campaigns

4. Web Services
• IMAP Services
• Exchange 2007
• Avaya Call Recorder
• Contact Store

5. IP and Voice Networking
• LAN and Gatekeeper
• IP and Voice Networking
• Dial in and Remote Access
• Small Community Network
• Remote Worker Support for SIP Clients
• Mobility and Remote Worker

6. Voicemail Pro in a Small Community Network
• Meshed Networking with IPO
• Centralized Voicemail Pro
• Distributed Voicemail Pro

Lab 1: Administer User Rights and Groups in Security Administration
Lab 2: Use the System Status Application for IP Office Diagnostics
Lab 3: Use System Monitor to Analyze Events
Lab 4: Voicemail Pro Installation
Lab 5: Text to Speech
Lab 6: Database and IVR
Lab 7: UMS
Lab 8: IMAP Services
Lab 9: Exchange 2007
Lab 10: Avaya Call Recorder
Lab 11: Small Community Network
Lab 12: Centralized Voicemail Pro
Lab 13: Backup and Distributed Voicemail Pro
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On Demand Training

This course is available as an onsite, closed course and can be delivered at your premises. This may be a cost effective option where you have a group of delegates who require the same training. Additionally, it has the benefit that course content can be tailored to the needs of your organisation.

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