Interaction Recording Installation & Maintenance - MIR
WGAC-MIT-MIR-IM-RLL
Schedule
Description
The remote leader-led Mitel Workforce Optimization Installation & Configuration course provides hands-on training that teaches students how to successfully install this application on-premise.
Successful completion of this course gives students Mitel certification & enable students to enroll on the Mitel Interaction Recording for MiCloud Flex on Google Cloud Bridging Self-study.
This course is delivered using MiVoice Business call control; therefore students should refer to Mitel technical documentation to understand how to install & configure this application on other Generally Available Mitel call control.
- Knowledge if TCP/IP Networks
- Knowledge of Telecommunication Basics
- Knowledge of Windows Operating Systems
- Student Equipment & Setup Requirements
Given this course is delivered remotely, student must observer the following:
- Check Junk folder if joining instructions not received before the course
- Internet connection to access the training
- Windows 10 / Teams to view training materials
- Access to the course will open 15 minutes before the training commences
- Creating student access to the ASC incidence for practical work
Day 1
- Introduction to the neo Recording Suite
- Installation neo Recording Suite including:
- Overview product line neo
- General usage
- System configuration
- All-in-One Recording Solution
- EVOIPneo
- Update
Day 2
- User management / User configuration:
- Multitenancy
- Recording planner for compliance recording
- Players in neo
- Employees / Tenants
- Settings / Individual Function Rights
- Roles / Rules
- Organization Structure / Units
Day 3
- Architectures / Environments
- Licensing concept
- Archiving vs. storage expansion
- System-Monitoring
- Maintenance
- Notifications / Logfiles overview
- Recording Architectures
- Multicore
- Failover Database
- Multi-server Recording Architecture à All-in-one basic recording architecture
- Knowledge if TCP/IP Networks
- Knowledge of Telecommunication Basics
- Knowledge of Windows Operating Systems
- Student Equipment & Setup Requirements
Given this course is delivered remotely, student must observer the following:
- Check Junk folder if joining instructions not received before the course
- Internet connection to access the training
- Windows 10 / Teams to view training materials
- Access to the course will open 15 minutes before the training commences
- Creating student access to the ASC incidence for practical work