Ipanema Operational and Technical Support - OTS

● Global knowledge of IP networks

● Global knowledge of software apps

IFB :

1. Ipanema solution overview : ● The WAN: its importance, its problems, the Ipanema solution ● Ipanema features ● Ipanema ANS (Autonomous Networking System) ● Architecture and Appliances
2. Application Visibility ● Principles, metrics, notion of quality ● Monitoring: Dashboard
3. Application Control ● Bandwidth Control, or how to protect the critical applications
4. Tele-managed Sites: no need of Appliances on all Sites!

AAF :

1. Product range
2. Installation of ipanema Appliances
3. Deployment cases
4. WAN Optimisation : ● Compression
   ● SSL Optimisation
   ● Ipanema Mobile Agent
   ● Hybrid WAN (overview)
   ● Dynamic WAN Selection
   ● WAN Security

REP :

1. Using the reports : ● Access to the reports
   ● Comprehensive multi-layer Reporting,
   top-down analysis
   ● Temporal aggregation, periodicities
   ● SALSA export ● The reports
   ● high level (SLM, SLA)
   ● technical (PM, AM, CAM, SA)
   ● supervision (FI)
   ● specific (VoIP, SAM)
2. Smart planning (Network Rightsizing)
3. Case studies, audits

SOP :

1. SALSA Architecture
2. Domains, Users and License management
   (SALSA platform configuration)
3. Domain configuration : Application Visibility
   ● Configuration & activation
   ● Monitoring workshop (Dashboard)
   ● Creating Applications
   ● Reports & alarms config.
4. Application Control
   ● Configuration & activation
5. WAN Optimisation
   ● Configuration & activation of Compression
   ● Configuration of SSL Optimisation
   ● Configuration of Ipanema Mobile Agent
   ●
6. Supervision & Maintenance
7. Important reminders, advice

● Global knowledge of IP networks

● Global knowledge of software apps