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Avaya courses
About Avaya

Avaya specializes in business communications, specifically unified communications, contact centre, and services.

Partner program:

Avaya Edge Partner Program is designed to support sell products, solutions, and services; achieve competency in leading-edge Avaya solutions; and better compete in the marketplace. The program structure is based on partner tracks, streamlined requirements, country location and three gem levels: diamond, sapphire and emerald.

Sales Credentials:

To sell Avaya solutions, there are a minimum number of sales and design credentials required of the partner at a country level. Sales Authorization is generally achieved by earning two Avaya Professional Sales Specialist (APSS, or “Sales Specialist”) credentials in every solution sold, and one Avaya Professional Design Specialist (APDS, or “Design Specialist”) for every solution sold. Some solutions may not have a design requirement.

Implement credentials certify that a candidate has achieved an enhanced level of proficiency focused on installing, configuring, and troubleshooting a specified Avaya product or product family. Implement credentials ensure that the specialist can implement, validate and troubleshoot the installation of a single product, single system or product family.

Credential Requirement:

The sales authorizations and implement credential requirements vary by track. Where an implement requirement is in place, it must correspond to one of the Partner Sales Authorizations held.

Certification benefits:

The Avaya Professional Sales Specialist (APSS) credential validates that the candidate has a basic-to-intermediary level of knowledge to sell Avaya products and customer-focused solutions.  

The Avaya Professional Design Specialist (APDS) credential validates that the candidate has an introductory level of technical proficiency necessary to create specific designs and quotations based on the customer requirements.

The Avaya Certified Design Specialist (ACDS) credential validates that the candidate has an intermediary level of technical proficiency necessary to create specific greenfield and legacy solution designs and quotations based on the customer discovery and requirements.

About us

Formateurs Westcon-Comstor Academy France:

Les formateurs de la Westcon-Comstor Academy possèdes les certifications requises pour offrir les formations officielles.

Nos formateurs sont certifiés sur les formations officielles dont ils ont la charge. Ils partagent aussi leurs expertises et les meilleures pratiques grâce à leur expertise acquise dans les différents projets.


Formations dispensées selon des formats divers :

-       Formations en présentiel:

Formation est planifiées dans les centres de formation Westcon-Comstor Academy à Asnières sur Seine. Les formations éditeurs sont constamment mises à jour et adaptées aux roadmaps produits.


-       Formations en virtuel:

Le calendrier des formations virtuelles permet de participer aux sessions live à distance. Les sessions combinent cours théorique et labs ainsi que l’interaction avec le formateur.


-       Formations sur mesure :

Formations dont plan de formation, le contenus et la durée sont adaptés et alignés avec vos besoins. Les formations en intra-entreprise peuvent être dispensées sur site dans vos locaux.


- E-Learning

Nous proposons des formations en ligne permettant à chacun d’adapter son apprentissage à son rythme et ses contraintes.

Intervenants additionnels Westcon-Comstor certifés:

- 14 IPS

- 10 DPS