Currently there are no public dates for this course. We can offer you a private group training, or you can pre-register upfront for a future public class. Please contact us.
This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes. Agile thinking improves IT's effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.
IT Service Management (ITSM) focuses on ensuring IT services deliver value by understanding and optimizing their end-to-end value streams. This course cross-pollinates Agile and ITSM practices to support end-to-end Agile Service Management by scaling to "just enough" process leading to improved flow of work and time to value.
Agile Service Management helps IT to meet customer requirements faster, improve the collaboration between Dev and Ops, overcome constraints in process workflows by taking an iterative approach to process engineering that will improve the velocity of process improvement teams to get more done.
This course positions learners to successfully complete the CASM exam.
Some Familiarity with ITSM processes and Scrum is recommended.
The learning objectives for Certified Agile Service Manager (CASM) include an understanding of:
What does it mean to "be agile?"
The Agile Manifesto, its core values, and principles
Adapting Agile thinking and values into service management
Agile concepts and practices including DevOps, ITIL ® , SRE, Lean and Scrum
Scrum roles, artifacts, and events as it applies to processes
The two aspects of Agile Service Management: 1 - Agile Process Improvement–ensuring processes are lean and deliver "just enough" control; 2 - Agile Process Engineering–applying Agile practices to process engineering projects