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VMware Workspace ONE: UEM Troubleshooting [V21.x]

WGAC-VMW-WS1UEMT21

Vmware
Open

VMware Workspace ONE: UEM Troubleshooting [V21.x]

08 Sep 2022 - 2 days

English

CET UTC+01:00

Pricing not available

Open

VMware Workspace ONE: UEM Troubleshooting [V21.x]

29 Sep 2022 - 2 days

German

CET UTC+01:00

£1,179

Open

VMware Workspace ONE: UEM Troubleshooting [V21.x]

06 Oct 2022 - 2 days

French

CET UTC+01:00

Pricing not available

Description

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Prerequisites & Audience

This course requires completion of one of the following courses:

  • VMware Workspace ONE: Skills for Unified Endpoint Management

OR

  • VMware Workspace ONE: Unified Endpoint Management Bootcamp
Course Benefits

By the end of the course, you should be able to meet the following objectives:

  • Summarize the general logic of Workspace ONE UEM issue troubleshooting
  • Identify the best practices for resolving Workspace ONE UEM console related problems.
  • Discover and resolve common integration mistakes
  • Summarize processes for identifying device-side issues
  • Outline OS-specific techniques to troubleshoot endpoints
  • Explain common email integration issues and general steps to resolve
  • Implement techniques to troubleshoot common connection issues with the UAG and Edge Services
  • Summarize a methodology to fixing Workspace ONE Intelligence connections and integrations
Course Topics
Course Introduction
  • Introductions and course logistics
  • Course objectives
Fundamentals of Troubleshooting UEM
  • Outline UEM issue categories and severities
  • Explain how knowing the core services process flows can help troubleshoot product issues
  • Summarize the log gathering process
UEM Console Troubleshooting
  • Outline the best practices for UEM console issue troubleshooting
  • Summarize common UEM console problems
  • Troubleshoot Workspace ONE reporting issues
  • Explain how assignment groups are related to the troubleshooting process
  • Outline common UEM console system setting issues
  • Describe how Self-service Portal help administrators and empower end-users to solve issues by themselves
  • Outline common Freestyle Orchestrator issues
  • Understand how console events can be used to identity platform errors
  • Describe how Workspace ONE UEM console logs can help troubleshoot Workspace ONE UEM console related issues
Integration Troubleshooting
  • Identify common Workspace ONE UEM enterprise integration issues
  • Outline the common troubleshooting techniques for the ACC
  • Troubleshoot issues related to Directory Services integration
  • Identify directory synch issues
  • Troubleshoot issues related to certificate authority integration
  • Explain Workspace ONE Access Integration Troubleshooting Technique
  • Explain SAML integration checkpoints
Endpoint Troubleshooting
  • Compare the Endpoint Connection topology in Workspace ONE UEM
  • Summarize the best practices for Workspace ONE UEM endpoints troubleshooting
  • Explain endpoints troubleshooting techniques
Application Troubleshooting
  • Understand differently types of applications
  • Classify application lifecycle management issues
  • Identify common application lifecycle management issues
  • Summarize the general troubleshooting logic of resolving Email Management issues
  • Describe the general logic of troubleshooting public, internal, and purchased application issues
  • Examine common issues with Microsoft Store for Business and validating Azure AD settings
  • Summarize common Intelligent Hub issues and resolutions
Email Troubleshooting
  • Describe the general logic for email-related troubleshooting
  • Summarize common errors associated with email profiles and compliance
  • Identify and resolve common SEG issues
  • Outline PowerShell integration issues and techniques to address them
  • Use the email server log to identify errors
  • Troubleshoot common ENS issues
UAG And Edge Service Troubleshooting
  • Use commands to monitor, test, and troubleshoot network connection issues
  • Identify and resolve common internal application lifecycle management issues
  • Summarize how Edge Service issues can severely impact the health of your deployment
Intelligence Troubleshooting
  • Troubleshoot common Intelligence problems

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