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VMware Workspace ONE: Deploy and Manage plus UEM Troubleshooting Fast Track [V22.x]

WGAC-VMW-WS1DMUEMT22

Vmware Training Courses Certification

Schedule

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Open
Vmware

VMware Workspace ONE: Deploy and Manage plus UEM Troubleshooting Fast Track [V22.x]

WGAC-VMW-WS1DMUEMT22

Virtual ILT

Language: English

CET UTC+01:00

Start date:17 Oct 2022 10:00
End date:21 Oct 2022 17:00
Duration:5 days
Open
Vmware

VMware Workspace ONE: Deploy and Manage plus UEM Troubleshooting Fast Track [V22.x]

WGAC-VMW-WS1DMUEMT22

Virtual ILT

Language: German

CET UTC+01:00

Start date:21 Nov 2022 10:00
End date:25 Nov 2022 17:00
Duration:5 days

$ 5,250

Open
Vmware

VMware Workspace ONE: Deploy and Manage plus UEM Troubleshooting Fast Track [V22.x]

WGAC-VMW-WS1DMUEMT22

Virtual ILT

Language: French

CET UTC+01:00

Start date:23 Jan 2023 10:00
End date:27 Jan 2023 17:00
Duration:5 days
Open
Vmware

VMware Workspace ONE: Deploy and Manage plus UEM Troubleshooting Fast Track [V22.x]

WGAC-VMW-WS1DMUEMT22

Virtual ILT

Language: English

GMT UTC+00:00

Start date:06 Feb 2023 09:00
End date:10 Feb 2023 17:00
Duration:5 days

$ 4,930

Open
Vmware

VMware Workspace ONE: Deploy and Manage plus UEM Troubleshooting Fast Track [V22.x]

WGAC-VMW-WS1DMUEMT22

Virtual ILT

Language: German

CET UTC+01:00

Start date:13 Mar 2023 10:00
End date:17 Mar 2023 17:00
Duration:5 days

$ 5,250

Description

Course Introduction
  • Introductions and course logistics
  • Course objectives
  • Online resources and references
Platform Architecture
  • Summarize the features and functionality of Workspace ONE UEM
  • Outline the benefits of leveraging Workspace ONE UEM
  • Recognize the core and productivity components that make up the Workspace ONE UEM platform
  • Summarize high availability and disaster recovery for Workspace ONE Solution
Administration
  • Navigate and customize the Workspace ONE UEM console
  • Summarize the hierarchical management structure
  • Explain the features and functions of Workspace ONE Hub Services
  • Outline account options and permissions
Enterprise Integrations
  • Outline the process and needs to integrate with directory services
  • Explain certificate authentication and practical implementation with Workspace ONE
  • Explain the benefits of integrating an email SMTP service into the Workspace ONE UEM console
  • Describe VMware Dynamic Environment Manager™ and its architecture
Onboarding
  • Outline the prerequisite configurations in the Workspace ONE UEM environment for onboarding devices for management
  • Outline the steps for setting up autodiscovery in the Workspace ONE UEM console
  • Enroll an endpoint through the VMware Workspace ONE® Intelligent Hub app
  • Summarize platform onboarding options
Managing Endpoints
  • Explain the differences between device and user profiles
  • Describe policy management options for Windows and macOS
  • Describe the functions and benefits of using compliance policies
  • Explain the use cases for Freestyle Orchestrator
  • Describe the capabilities that sensors and scripts enable
Alternative Management Methods
  • Describe the function and benefits of device staging
  • Configure product provisioning in the Workspace ONE UEM console
  • Understand the benefits of deploying a VMware Workspace ONE® Launcher™ configuration to Android devices
  • List the system and device requirements for Linux device management in Workspace ONE UEM
Applications
  • Describe the features, benefits, and capabilities of application management in Workspace ONE UEM
  • Understand and configure deployment settings for public, internal, and paid applications in the Workspace ONE UEM console
  • Describe the benefits of using Apple Business Manager content integration
  • Describe the benefits of using server-to-client software distribution
  • List the functions and benefits of VMware Workspace ONE® SDK
Device Email
  • List the email clients supported by Workspace ONE UEM
  • Configure an Exchange Active Sync profile in the Workspace ONE UEM console
  • Configure VMware Workspace ONE® Boxer settings
  • Summarize the available email infrastructure integration models and describe their workflows
  • Configure email compliance policies and notifications services
Content Sharing
  • Describe the benefits of using Content Gateway and the Content Gateway workflows
  • Describe the benefits of integrating content repositories with Workspace ONE UEM
  • Configure a repository in the Workspace ONE UEM console
Maintenance
  • Manage endpoints from the Device List View and the Device Details View pages
  • Analyze endpoint deployment and compliance data from the Monitor Overview page
Workspace ONE Access
  • Summarize the benefits of Workspace ONE Access
  • Outline the core features and functions that Workspace ONE Access enables
  • Navigate the Workspace ONE Access console
  • Explain the functions of directory integration with Workspace ONE Access
  • Explain the various types of authentication protocols enabled by Workspace ONE Access
Integrating Workspace ONE UEM and Workspace ONE Access
  • Explain the rationale for integrating Workspace ONE UEM and Workspace ONE Access
  • Outline the process of connecting Workspace ONE UEM and Workspace ONE Access
  • Explain the integrations workflow
  • Summarize the key features of an integrated solution
Productivity Integrations
  • Identify the functions enabled by Unified Access Gateway
  • Outline the purpose of the VMware AirWatch® Secure Email Gateway™ edge service
  • Explain the features enabled by the VMware Workspace ONE® Tunnel™ edge service
  • Summarize the capabilities enabled by the Content Gateway edge service
SAML 2.0 Authentication
  • Outline authentication methods supported by Workspace ONE Access
  • Summarize the main properties of the SAML protocol
  • Summarize the SAML authentication workflow
  • Explain the application single sign-on authentication workflow with SAML
Mobile Single Sign-On
  • Describe the concept of mobile single sign-on
  • Outline mobile single sign-on workflows
Intelligence and Automation
  • Summarize the features of VMware Workspace ONE® Intelligence™
  • Outline the benefits of using Workspace ONE Intelligence
Fundamentals of Troubleshooting Workspace ONE UEM
  • Outline software troubleshooting logic and support methods
  • Summarize the main process flows for the Workspace ONE UEM components
  • Explain the importance of Workspace ONE UEM process flows for troubleshooting
  • Identify different Workspace ONE UEM log files
Workspace ONE UEM Console Troubleshooting
  • Outline the best practices for troubleshooting Workspace ONE UEM console issues
  • Identify common issues related to group management and assignment
  • Outline common issues related to Workspace ONE UEM console roles and system settings
  • Understand how analytic events can be used to identity platform errors
  • Summarize the steps for collecting and analyzing Workspace ONE UEM console logs
Integration Troubleshooting
  • Outline the common enterprise integrations in Workspace ONE UEM
  • Outline common troubleshooting techniques for the VMware AirWatch® Cloud Connector™
  • Troubleshoot issues related to Directory Services integration
  • Identify directory user and groups synchronization issues
  • Troubleshoot issues related to certificate authority integration
  • Explain Workspace ONE Access integration and Workspace ONE Intelligent Hub troubleshooting techniques
Endpoint Troubleshooting
  • Compare the endpoint connection topologies in Workspace ONE UEM
  • Outline useful tools and resources for endpoint troubleshooting
  • Summarize the best practices for device enrollment troubleshooting
  • Explain device connectivity troubleshooting techniques
  • Understand how to identify and resolve profile-related issues
  • Identify common compliance policy issues and potential root causes
Application Troubleshooting
  • Explain the different scoping questions for troubleshooting applications
  • Review application management configurations
  • Summarize the general tools and resources for application troubleshooting
  • Describe the general logic of troubleshooting public applications
  • Understand internal application issues and potential causes
  • Explain purchased application troubleshooting techniques
Unified Access Gateway And Edge Services Troubleshooting
  • Review Unified Access Gateway architecture and edge service workflows
  • Understand Unified Access Gateway general configurations
  • Explain how to utilize Unified Access Gateway related troubleshooting tools and resources
  • Identify and resolve common issues for Content Gateway on Unified Access Gateway
  • Summarize troubleshooting techniques for VMware Workspace ONE® Tunnel™ on Unified Access Gateway
Email Troubleshooting
  • Review different email architecture and workflows
  • Summarize common errors associated with email profiles
  • Identify tools and resources for email troubleshooting
  • Discuss troubleshooting techniques for AirWatch Secure Email Gateway on Unified Access Gateway
  • Outline PowerShell integration issues and techniques to address them
Additional Troubleshooting Tools
  • Describe how the Self-Service Portal helps administrators and empowers end-users to resolve issues
  • Explain how Workspace ONE Assist can help with troubleshooting endpoints

This course has no prerequisites.

By the end of the course, you should be able to meet the following objectives:

  • Explain and apply the fundamental techniques for launching and maintaining an intelligence-driven, multiplatform endpoint management solution with Workspace ONE UEM
  • Outline the components of Workspace ONE UEM
  • Explain the general features and functionality enabled with Workspace ONE UEM
  • Summarize basic Workspace ONE administrative functions
  • Explain and deploy common Workspace ONE integrations
  • Securely deploy configurations to Workspace ONE UEM managed devices
  • Onboard device endpoints into Workspace ONE UEM
  • Summarize alternative management methodologies for rugged devices
  • Discuss strategies to maintain environment and device fleet health
  • Configure and deploy applications to Workspace ONE UEM managed devices
  • Analyze Workspace ONE UEM deployments
  • Enable email access on devices
  • Integrate Workspace ONE UEM with content repositories and corporate file shares
  • Explain the general features and functionality that Workspace ONE Access enables
  • Demonstrate how to integrate Workspace ONE UEM with Workspace ONE Access
  • Summarize and implement Workspace ONE productivity services into the digital workspace environment
  • Explain the methods of enabling mobile single sign-on for endpoints managed in the digital workspace
  • Configure Workspace ONE Access to support SAML 2.0 for federated authentication across the workforce
  • Summarize basic troubleshooting methodologies
  • Outline common troubleshooting techniques in the Workspace ONE UEM console
  • Outline common troubleshooting techniques when integrating enterprise solutions in the Workspace ONE UEM console
  • Summarize common troubleshooting strategies for Workspace ONE UEM managed devices
  • Outline common application management troubleshooting techniques in the Workspace ONE UEM console
  • Summarize common troubleshooting techniques for email management in the Workspace ONE UEM console
  • Explain common troubleshooting approaches for the VMware Unified Access Gateway™ platform and individual edge services
  • Outline useful troubleshooting tools, such as the Self-Service Portal and VMware Workspace ONE® Assist™

  • Course Introduction
  • Platform Architecture
  • Administration
  • Enterprise Integrations
  • Onboarding
  • Managing Endpoints
  • Alternative Management Methods
  • Applications
  • Device Email
  • Content Sharing
  • Maintenance
  • Workspace ONE Access
  • Integrating Workspace ONE UEM and Workspace ONE Access
  • Productivity Integrations
  • SAML 2.0 Authentication
  • Mobile Single Sign-On
  • Intelligence and Automation
  • Fundamentals of Troubleshooting Workspace ONE UEM
  • Workspace ONE UEM Console Troubleshooting
  • Integration Troubleshooting
  • Endpoint Troubleshooting
  • Application Troubleshooting
  • Unified Access Gateway And Edge Services Troubleshooting
  • Email Troubleshooting
  • Additional Troubleshooting Tools
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