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Symantec Encryption Management Server 3.3 and Desktop 10.3: Administration - EMSD-ADMIN

WGAC-SYM-EMSD-ADMIN

Broadcom Symantec

Description

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Introduction

The Symantec Encryption Management Server 3.3 and Desktop 10.3 Administration course is designed to provide you with the fundamental knowledge and hands-on lab experience to install, administer, and troubleshoot the Symantec Encryption Management Server 3.3 and primary client product. The hands-on labs include exercises for installation and configuration of the Symantec Encryption Management Server and Symantec Encryption Desktop products, including policy-based messaging security, manual and directory-style user and group management, and Symantec Encryption Desktop policy and usage, including for the Symantec Encryption Whole Disk Encryption product.

The course also covers troubleshooting of Symantec Encryption Desktop, including installation and enrollment problems, Symantec Encryption Whole Disk Encryption, and common files and services that may need to be manipulated or repaired.

Additionally, you are introduced to the following Symantec Encryption products: Key Management Services, Symantec Encryption Mobile, Symantec Encryption iOS Viewer and Endpoint Device Control.

Prerequisites & Audience

An understanding of information security concepts and terminology helps you succeed in this course. Also, this course requires familiarity with networking, computing concepts and some Linux command line. Symantec recommends that students taking this course have at least one year of information technology experience.

Course Benefits

This course provides instruction on Symantec Encryption Management Server 3.3 and Symantec Encryption Desktop 10.3. At the completion of the course, you will be able to:

  • Describe the features, concepts, components, and terminology of both the Symantec Encryption Management Server 3.3 and Symantec Encryption Desktop 10.3 products.
  • Install Symantec Encryption Management Server 3.3 and complete setup using the most commonly configured options.
  • Install a managed and customized Symantec Encryption Desktop 10.3 client.
  • Configure, complete administration tasks for, and use Symantec Encryption Whole Disk Encryption and other Symantec Encryption Desktop features.
  • Configure policy-based messaging security for internal and external recipients.
  • Create and modify users, user policies, and groups using either manual or directory integration methods.

  • Combine two or more Symantec Encryption Management Server into a cluster.
  • Course Topics

    This course includes practical exercises that enable you to test your new skills and begin to transfer them into your working environment, as well as several review exercises to help you remember what you have learned.

    INSTALL, CONFIGURE, AND DEPLOY COURSE OUTLINE

    Cryptography Essentials

    • Cryptography defined
    • Caesar cipher
    • Symmetric-key cryptography
    • Public-key cryptography
    • Symantec public-key cryptography
    • Digital signatures
    • Trust models
    • Keys and key signatures
    • Passphrases
    • Certificates

    Symantec Encryption Product Introduction

    • Symantec Encryption Security products
    • Symantec Encryption Management Server
    • Symantec Encryption Desktop
    • Symantec Encryption Command Line
    • Symantec Encryption Mobile
    • Symantec Encryption iOS Viewer

    Installing Symantec Encryption Management Server

    • Symantec Encryption Management Server installation steps
    • System requirements
    • Installing Symantec Encryption Management Server
      Configuring the Symantec Encryption Management Server
    • Installing updates and upgrading the Encryption Server
    • Lab: Post installation tasks

    Consumers and Groups

    • Introducing consumers, users and devices
    • Introducing groups and policy
    • Lab: Creating groups and users

    Administrative Keys

    • The Organization Key
    • Additional Decryption Key (ADK) •SSL/TLS and X.509 certificates •Ignition key
    • Lab: Manage administrative keys

    Server Messaging

    • Learn mode
    • Mail proxies
    • Server placement
    • Mail flow

    Monitoring and Reporting

    • Server monitoring and logging
    • Protecting your Symantec Encryption Management Server
    • Lab: Create a backup and review logs and daily status email

    Mail Policy

    • Definition of policy chains and rules
    • Rule conditions, actions, and key searches
    • Default policy chains
    • Adding custom chains to mail flow •Custom chains and rules
    • Lab: Manage mail flow and work with mail policies

    Key Not Found

    • External users
    • Key Not Found and direct actions

    Web Email Protection

    • Introducing Web Messenger
    • Configuring Web Messenger
    • PDF email protection
    • Out of Mail Stream
    • X.509 delivery
    • External delivery options
    • Lab: Configure and work with Web Email protection

    Preparing Symantec Encryption Desktop Clients

    • What is directory synchronization
    • How to use directory synchronization

    Keys

    • Managed key configuration
    • Key usage and tokens

    Configuring Client Enrollment

    • Definition of enrollment
    • Methods of client enrollment
    • Lab: Configuring client enrollment

    Installing Symantec Encryption Desktop

    • System requirements
    • Symantec Encryption Desktop installer
    • Licensing Symantec Encryption Desktop
    • Modifying the Symantec Encryption Desktop
    • Lab: Download and install Symantec Encryption Desktop

    Configuring General Policy Settings

    • General Symantec Encryption Desktop options in Consumer policy
    • Updating policy settings

    Symantec Encryption Desktop Messaging

    • How Symantec Encryption Desktop affects messaging infrastructure
    • MAPI buttons

    Configuring Symantec Drive Encryption

    • What is Drive Encryption
    • Drive Encryption for Mac OS X
    • Drive Encryption for Linux
    • Lab: Configuring Symantec Drive Encryption

    Symantec Drive Encryption Management and Recovery

    • Logon failure and reporting
    • The WDE-ADMIN group
    • The pgpwde command-line tool
    • Recovery options
    • Lab: Recover hard drive manually

    Configuring Symantec File Share Encryption

    • Encrypted folder creation
    • How to configure Symantec File Share
    • Symantec File Share Encryption Group Key
    • Miscellaneous information about Symantec Encryption
    • Lab: Configuring Symantec File Share Encryption

    Other Symantec Encryption Desktop Features

    • PGP Zip
    • PGP Shredder
    • Shred Free Space
    • PGP Virtual Disk
    • PGP Portable
    • Lab: Create and use a virtual disk. Use PGP Zip and PGP Shredder

    Clustering

    • How Symantec Encryption Management Server Clustering works
    • DMZ settings
    • Cluster failover
    • Web Email Protection inbox replication
    • Lab: Configuring a cluster


    MAINTAIN AND TROUBLESHOOT COURSE OUTLINE

    Symantec Encryption Support Tools


    • Introduction to the Support Knowledgebase and documentation library
    • Symantec Encryption Management Server services and general overview



    Symantec Encryption Management Server Command Line Administration


    • Accessing the Command Line
    • Debug logging
    • VMWare Tools
    • Lab: Configure a super user account to allow for SSH access


    Symantec Encryption Management Server Troubleshooting


    • Common commands and services
    • Common services, problems and solutions



    Symantec Encryption Management Server Database Access and Reporting


    • Database access
    • Database reporting



    Symantec Encryption Management Server Common Problems


    • Common installation problems
    • General issues
    • Lab: Simulate errors on Encryption Server


    Symantec Encryption Management Server Common Clustering Issues


    • Synchronization and Replication
    • Cluster debug mode



    Symantec Encryption Management Server Common Messaging Issues


    • Failure to encrypt mail messages
    • Mail queuing
    • Open relay
    • Mail routes
    • Certificate issues



    Symantec Encryption Web Email Protection Issues


    • Login problems
    • Web Email Protection errors



    Symantec Encryption Desktop Services, Files and Folders


    • Managing services
    • Symantec Encryption Desktop common problems

    Symantec Encryption Desktop Installation and Enrollment Issues

    • The enrollment process
    • Symantec Encryption Desktop installation problems
    • Credentials problems
    • Missing keyrings
    • Lab: Simulate errors on Desktop

    Symantec Encryption Drive Encryption Troubleshooting

    • The boot drive encryption process
    • Symantec Drive Encryption recovery
    • Symantec Drive Encryption startup problems
    • Authentication problems
    • Single Sign-On problems



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