SBC Edge Implementation and Support Certification - SBCE20




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This course is intended to provide attendees with a solid competency in the SBC 1000 and SBC 2000.

This dive into the technical challenges in enterprise voice, Microsoft and BroadSoft environments will highlight the importance of highly scalable and flexible Unified Communications devices to meet the needs of today’s advanced VoIP deployments, both in the Enterprise as well as Service Provider environments.

The course will start by looking at the detailed technical positioning and advanced voice solutions using Ribbon products, and continues with hands-on sessions configuring the SBC 1000 and SBC 2000. The focus is to build equipment implementation planning, configuration and troubleshooting skills required for all deployments such as ISDN trunks, SIP Trunks and integration into Microsoft and BroadSoft environments. With an emphasis on understanding call flows through the devices, different call routing scenarios are presented and configured, including Active Directory and Survivable Branch Appliance integration.

At the end of the class a practical and theoretical exam will be taken for assessment purposes. In order to achieve certification, you must pass the practical exam with a score of 100% and the theoretical exam with a score of 80% or higher.

Prerequisites & Audience

You will be required to view five eLearning modules prior to class. The theoretical exam will include questions based on material in the eLearning modules as well as from the classroom training. You will receive more information regarding the eLearning when you register for this training.

1. The following eLearning modules must be completed prior to class:

a. SBC-EDGE-e10 Product Overview

b. SBC-EDGE-e11 Support Tools and Documentation

c. SBC-EDGE-e12 Hardware Architecture

d. SBC-EDGE-e13 Deployment Scenarios

e. SBC-EDGE-e17 Tenor Gateway

2. Microsoft Active Directory, Skype for Business competency and an understanding of

PBX and IP telephony concepts such as ISDN, SIP and CAS. Basic familiarity with Regular Expressions (Regex).

Course Benefits

At the end of the course you will have covered Enterprise VoIP and Unified Communications networks present unique challenges. This course aims to instruct in the understanding of implementation, configuration and basic troubleshooting of the SBC Edge products (SBC 1000, SBC 2000 and SWe Lite) in these environments.

Course Topics

Module 1 – Introduction

 Class intro, Objectives

 SBC Edge within the Ribbon Product Portfolio

 SBC Edge solutions (1K/2K/SWe Lite)

 Role of the SBC Edge in the Network

Module 2 – Initial Setup

 Admin Connectivity

 Initial Setup Screen

 Baselining the SBC and the ASM


Module 3 – User Interface

 Login in to the SBC

 User Interface Layout

 Managing the ASM using the Web UI

 User Interface for SWe Lite

 Adding and Managing licenses

 Software upgrades

 Other Ways to Manage the SBC: Insight EMS, REST API

Module 4 – Local SIP

 SIP Message Flow

 SIP Registration

 Basics of SBC Call Processing

 Transformation Tables

 Call Routing Tables

 Signaling Groups

 Basics of Call Analysis

 Monitor Functions


 LX Tool

Module 5 – Deployment Options


 High Availability/Power-off Bypass

 Tenor Gateway

 Microsoft Skype for Business

 Survivable Branch Appliance (SBA)

 Cloud Connector Edition (CCE)

Module 6 – Call Flow Architecture

 Signaling Groups

 Call Routing Tables

 Transformation Tables

 Regular Expressions

 Call Flow Logic

 Naming Conventions

Module 7 – Planning, Support, and Troubleshooting

 Deployment Planning and Preparation


 Partial Export/Import

 Details of logging/LX

 Troubleshooting Different Layers

 Accounting Records/Core Dumps

 ASM Support

 Involving the Technical Assistance Center (TAC)

Module 8 – Features and Enhancements

 Widely Deployed Features

 New Features

Module 9 – Partner Deployment Options



 Media Bypass

 Survivable Branch Appliance (SBA)

 Cloud Connector Edition (CCE)

 Active Directory



 Wrap Up

Ribbon courses

SBC Edge Implementation and Support Certification - SBCE20
SBC Core Implementation Class - SBCC25
SBC Core Advanced Configuration and Operations - SBCC23
SBC Core Support Certification Training - SBCC21
Ribbon Protect - RP15
EMS Support - REMS15
PSX Call Routing in IP Environments - PSX35
EdgeMarc and EdgeView Support & Implementation Professional Certification - EMV20
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