EMS Support - REMS15

The object of this course is to provide the students with the knowledge and experience that they will need to navigate the EMS, monitor the network and perform daily or weekly tasks on the EMS/EMSWe, PSX and SBC Edge and Core product lines. Students will learn how to perform baseline monitoring and maintenance tasks using the EMS as the managing tool. Since there is no difference between the provisioning of a virtual EMSWe versus a physical device, the information provided in this course will be valid for monitoring, configuring or provisioning both types of installations.

Intended Audience

System engineers, Network Operations Center Tier 1 and 2 technicians, consultants and integrators, including members of Ribbon Channel Partners working toward technical accreditation, responsible for the management, monitoring and support of Ribbon equipment via the Ribbon Insight EMS

Basic knowledge of the functions of the different devices in the Ribbon product suite.

Upon completion of this course, a student will be able to:

• Navigate the Insight EMS GUI and identify the proper application to use in order to perform task on the different Ribbon devices
• Create new users and groups, assigning security privileges, logins and passwords
• Monitor the individual devices or the network as a whole, and to recognize when alarms indicate problems in the network; as well as what action to take to clear the alarm
• Perform routine maintenance, such as backups and restores, on the EMS, PSX and SBC suite
• Create and read Call Detail Records and Trace Files to troubleshoot call problems
• Create and implement Data Collection Profiles, which in turn are used to run the performance reports that provide real-time and historical information as to the status of the network
• Configure the EMS to run only the versions of software required by the actual devices in the network and understand how to enable or disable them as required.

• Login and Insight Administration
• Users and Roles
• Fault Manager
• Advanced Fault Manager
• Performance
• Accounting — SBC 5000/7000
• Call Trace — SBC 5000/7000
• Backup and Restore — SBC 5000/7000 and SBC 1000/2000
• Network Provisioning — SBC 1000/2000 only
• Device Access