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EMS Support - REMS15

WGAC-QUI-REMS15

Schedule

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Currently there are no public dates for this course. We can offer you a private group training, or you can pre-register upfront for a future public class. Please contact us.

Description

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Introduction

The object of this course is to provide the students with the knowledge and experience that they will need to navigate the EMS, monitor the network and perform daily or weekly tasks on the EMS/EMSWe, PSX and SBC Edge and Core product lines. Students will learn how to perform baseline monitoring and maintenance tasks using the EMS as the managing tool. Since there is no difference between the provisioning of a virtual EMSWe versus a physical device, the information provided in this course will be valid for monitoring, configuring or provisioning both types of installations.

Intended Audience

System engineers, Network Operations Center Tier 1 and 2 technicians, consultants and integrators, including members of Ribbon Channel Partners working toward technical accreditation, responsible for the management, monitoring and support of Ribbon equipment via the Ribbon Insight EMS

Prerequisites & Audience

Basic knowledge of the functions of the different devices in the Ribbon product suite.

Course Benefits

Upon completion of this course, a student will be able to:

Navigate the Insight EMS GUI and identify the proper application to use in order to perform task on the different Ribbon devices
Create new users and groups, assigning security privileges, logins and passwords
Monitor the individual devices or the network as a whole, and to recognize when alarms indicate problems in the network; as well as what action to take to clear the alarm
Perform routine maintenance, such as backups and restores, on the EMS, PSX and SBC suite
Create and read Call Detail Records and Trace Files to troubleshoot call problems
Create and implement Data Collection Profiles, which in turn are used to run the performance reports that provide real-time and historical information as to the status of the network
Configure the EMS to run only the versions of software required by the actual devices in the network and understand how to enable or disable them as required.

Course Topics

Login and Insight Administration
Users and Roles
Fault Manager
Advanced Fault Manager
Performance
Accounting — SBC 5000/7000
Call Trace — SBC 5000/7000
Backup and Restore — SBC 5000/7000 and SBC 1000/2000
Network Provisioning — SBC 1000/2000 only
Device Access

Ribbon courses

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SBC Edge Implementation and Support Certification - SBCE20

CODE: WGAC-QUI-SBCE20

SBC Core Implementation Class - SBCC25

CODE: WGAC-QUI-SBCC25

SBC Core Advanced Configuration and Operations - SBCC23

CODE: WGAC-QUI-SBCC23

SBC Core Support Certification Training - SBCC21

CODE: WGAC-QUI-SBCC21

Ribbon Protect Basics- RP15

CODE: WGAC-QUI-RP15

EMS Support - REMS15

CODE: WGAC-QUI-REMS15

PSX Call Routing in IP Environments - PSX35

CODE: WGAC-QUI-PSX35

EdgeMarc and EdgeView Support & Implementation Professional Certification - EMV20

CODE: WGAC-QUI-EMV20

EMS Support and Implementation Engineering Professional - REMS16

CODE: WGAC-QUI-REMS16

Ribbon Protect Advanced - RP26

CODE: WGAC-QUI-RP26

PSX Call Routing in IP Environments (Partner Certification) - PSX15

CODE: WGAC-QUI-PSX15

SBC Core Support Training - SBCC20

CODE: WGAC-QUI-SBCC20

STIR/SHAKEN and Ribbon PSX/SBC Core - Operation, Administration and Provisioning

CODE: WGAC-QUI-RSTI15

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