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NuPoint Unified Messaging Rel 9.0 Installation & Maintenance Remote LeaderLed - NUPT-MSGR-RMT

WGAC-MIT-NUPT-MSGR-RMT

Mitel

Description

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Introduction

NuPoint Unified Messaging provides users with access to a host of highly flexible and customizable applications.

These applications allow organizations to easily route calls within the organization and relay, store and retrieve messages.

In this course you gain the skills required to install, deploy, configure and maintain the key features available with NuPoint Unified Messaging deployed with MiCollab

Prerequisites & Audience

In order to enrol on this course students must complete:

  • Mitel Standard Linux (at the latest release)
  • IP-based networks including hardware, IP subnets, DNS and DCHP
  • Voice mail systems
  • Mitel MiCollab

We also recommend that you have a good working knowledge of the following:

Current certification for the IP-PBX platform(s) that you will be installing NuPoint UM on is also recommended. There are no configuration exercises on this course for provisioning these platforms.

Equipment and Setup Requirements:

Given that this course is delivered remotely, students must have the following equipment:

  • One telephone capable of hands-free or headset operation with mute capability. This will be used for Audio Conferencing
  • Two PC’s or one PC with dual screens. One will be for the web session and the other is for programming and documentation access.
  • Minimum of three (3) Mitel IP Phones
  • One Lay 2 PoE switch to support the IP Phones
  • High Speed Internet connection. 2 Mbps download and 400 Kbps upload minimum recommended speeds.
Course Benefits
Course Topics

Upon completion of this class, the student will be able to:

  • Describe the NuPoint Unified Messaging system to customers.
  • Prepare for the deployment of NuPoint Unified Messaging
  • Install the NuPoint Unified Messaging system software in a Virtual or Physical MiCollab environment
  • Customize Feature Classes of Service (FCOS) and Limits Classes of Service (LCOS)
  • Provision user and special mailboxes
  • Configure Voice Mail and System Out-dialling
  • Configure Speech Auto Attendant
  • Configure Standard and Advanced Unified Messaging
  • Configure Call Director
  • Perform troubleshooting tasks and routine administration procedures to ensure a healthy system, including running statistical reports.

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