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MiVoice Office 400 Core Installation & Maintenance Remote Leader - 53003836

WGAC-MIT-MIVO-400INSTALL-RMT

Mitel

Description

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Introduction

This remote leader led course covers fundamental tasks involved in installing, configuring, maintaining, and troubleshooting a MiVoice Office 400 system.

This course qualifies engineers with MiVoice Office 400 Core I&M Certification with a practical exam and qualifies them for MiVoice Office 400 system support.

Student Equipment and setup

Given that this course is delivered remotely, students must have the following equipment:

  • One telephone with a headset connected or a PC with a headset used to join the training audio conference
  • Two PCs or one PC with dual screens (One for the Web session, the other for ESM, Application and documentation access)
  • Three Mitel SIP Phones (68XX or 69xx series are acceptable models in any combination of numbers)
  • One Layer 2 PoE Switch (To support the IP Phones)
  • High Speed Internet connection (2 Mb Down, 400 kp Up minimum recommended speed)

Equipment for the class needs to be set up in a quiet environment for the best learning experience. Students must also have access rights to install software on the PC(s) for the purposes of the lab environment. Notification, and information, regarding Teleworker IP addressing and URLs will be communicated to the student by the instructor prior to the class start date. A test procedure will be included in this information to ensure all communication requirements will be met. To ensure there will be no class delays this procedure MUST be done prior to the start of class.

Prerequisites & Audience
Registration will be not accepted until the student has successfully completed the following:
MiVoice Office 400 Primer Self-Study (Global)
To get the maximum benefit from this course, the student should spend some On-Job-Training time both prior to and after thiscourse.
It is recommended that the student attend Networking 4 VoIP or have a current CCNA or CTP certification.
Course Topics
  • Course Resources
  • System Licensing
  • Web Admin
  • Users and Permission Sets
  • Phones and Terminals
  • Terminal Features, One Number, Personal Call Routing and Presence
  • SIP Trunks
  • Call Routing
  • User Groups
  • Switch Groups
  • Time Controlled Functions
  • Outgoing Traffic
  • Caller Identification
  • Emergency Calls
  • Private and Public Phone Book
  • Free Seating
  • Voice Mail
  • Auto Attendant
  • Call recording
  • Announcements and MOH
  • Maintenance and Troubleshooting

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