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MiVoice Office 250 Release 6.3 Installation & Maintenance - MIVO-250INSTALL

WGAC-MIT-MIVO-250INSTALL

Mitel

Description

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Introduction

The MiVoice Office 250 I&M course covers fundamental tasks involved in installing, configuring, maintaining, and troubleshooting a single standalone MiVoice Office 250 system.

You will gain comprehensive knowledge of the MiVoice Office 250 system including the hardware, phones, and system features supported by the current release of software. You will also plan, program, and use Unified Voice Messaging and Voice Processor Applications.

Prerequisites & Audience

IMPORTANT NOTICES:

  • To get the maximum benefit from this course, the student should spend some On-Job-Training time both prior to and after this course.
  • Students with no previous Telephony or VoIP experience should complete the Voice and Data Technology Primer Self-Study course.
  • It is highly recommended that the student attend Networking 4 VoIP or have a current CCNA or CTP certification. Students must have a working knowledge of IP-based LANs including Routers, Switches, DHCP, FTP, and Telnet. It is also important that students be comfortable with PCs, including Network Configuration and IP Utilities.

Instructors will not spend extra time with students who do not have the necessary knowledge. Instructors may, at their discretion, dismiss students who do not meet requirements. Should this happen, course fees will prevail and the student will not receive certification for the course

For Technical Students needing a MiVoice Office 250 I&M certification, trainees must successfully complete the following:

  • E-911 Emergency Services Primer (NA Only)
  • MiVoice Office 250 Primer
  • MiVoice Office 250 I&M course

Registration will be not accepted until the student has successfully completed the following:

  • E-911 Emergency Services Primer (NA Only)
  • MiVoice Office 250 Primer
Course Benefits

This course qualifies new technicians with MiVoice Office 250 I&M Certification with a practical exam and qualifies them for MiVoice Office 250 system support.

This course also qualifies technicians with Mitel CloudLink Gateway Installation with MiVoice Office 250 Certification and qualifies them for Mitel CloudLink Gateway with MiVoice Office 250 support

Course Topics

This course is fast-paced and covers a lot of material! It is important that the student be prepared!

The following topics are covered during this training:

  • Course Resources
  • System Installation
  • Basic System Programming
  • Phones and Devices
  • Analog, Digital, and SIP Trunks
  • Call Routing Tables
  • Unified Voice Messaging
  • Call Forwarding
  • Automated Attendant and Call Routing Announcements
  • Scheduled Time-Based Application Router
  • Record-A-Call
  • Keymaps
  • Phantom Extensions
  • Hot Desking
  • Paging
  • Extension Lists
  • Hunt Groups
  • System Users
  • Dynamic Extension Express
  • Web Portals
  • Configuration and Conference Assistants
  • Automatic Route Selection
  • Dialing Restrictions
  • Emergency Calls
  • Troubleshooting
  • Output Information

Additional Resource Materials in Appendices

  • Upgrading the Software
  • Unified Voice Messaging E-Mail Synchronization
  • Private Networking
  • Mitel CloudLink Gateway Installation with MiVoice Office 250
  • Basic Programming Guide

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