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MiVoice Office 250 6900 & Call Reporter I&M Workshop - MIVO-250APPCR-WORKSH

WGAC-MIT-MIVO-250APPCR-WORKSHOP

Mitel

Description

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Introduction

This workshop will introduce the 6900-series phone configuration and Reporter, Dashboard and wallboard configuration and features of the MiVoice Office Application Suite.

Prerequisites & Audience

In order to enroll in this course, students must have Application Suite 5.0 certification (formally Phone Manager)

Course Benefits
Course Topics

The following topics are covered during this training:

6900

  • Install and deploy Mitel 6900 Handset on a MiVoice Office 250
  • Upload & assign firmware to specific 6900 models and perform a handset rollout
  • Understand how Configurations Profiles work
  • Understand how Keymap Profiles work
  • Understand how to use 6900 handsets in a multi-node environment
  • Understand how SIP Hot Desking works
  • Configure Multicast Paging Zones
  • Configure custom background images and screen savers
  • Troubleshoot common installation problems
  • Use the on-line HTML help as a reference tool

Call Reporter

  • Configure and deploy a MiVoice Office Call Reporter solution
  • Understand the difference between Call List reports and Grouped reports
  • Understand the various license levels of Call Reporter
  • Understand the Call Reporter Licensing and it effects what is stored in the database
  • Manually run reports
  • Edit report templates
  • Filter reports
  • Schedule reports
  • Understand the PC requirements for running Real-Time Wallboard/Dashboard
  • Be able to configure real-time tiles, lists and tickers
  • Use the on-line HTML help as a reference tool

Certification

After completion of the workshop you will be auto enrolled on the following self studies and exams to be completed:

  • MiVoice Office Application Suite 6900 Handset Rel 5.1 I+M Self Study
  • Mitel Phone Manager Outbound Rel 5.1 I+M Self Study
  • MiVoice Office Call Recorder Rel 5.1 I+M Self Study
  • MiVoice Office Call Reporter Rel 5.1 I+M Self Study

Additional Recommended Training

MiVoice Border Gateway

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CODE: WGAC-MIT-MIVO-CRSYSADMIN-RMT
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CODE: WGAC-MIT-MIVB-CORE
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CODE: WGAC-MIT-MICCBI-SYSADMIN
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CODE: WGAC-MIT-MIVO-400INSTALL-RMT
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CODE: WGAC-MIT-MIVCR-INSTALL
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CODE: WGAC-MIT-MICCB-INSTALL
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CODE: WGAC-MIT-MIVB-NETWORK
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CODE: WGAC-MIT-MICOL-WORKSHOP
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CODE: WGAC-MIT-NUPT-MSGR
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CODE: WGAC-MIT-MIVCR-INSTALL-RMT
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