MiVoice Call Recording Installation and Maintenance Remote LeaderLed - MIVCR-INSTALL-RMT

WGAC-MIT-MIVCR-INSTALL-RMT

Schedule

See all Courses

Currently there are no public dates for this course.
We can offer you a private group training, or you can pre-register upfront for a future public class. Please contact us.

Description

Show Tabs

The MiVoice Call Recording Installation and Maintenance (I&M) course is a 3 day remote leader-led course that teaches Technicians how to physically install and configure the MiVoice Call Recording Server.

The learners will gain understanding on the recommended Server Specifications and Requirements, Software Options, Installation Models and Basic Configurations that need to be programmed to get the MiVoice Call Recording Server fully operational.

Once the course curriculum and exam have been completed, participants will be MiVoice Call Recording certified.

Required equipment includes a computer with internet access, a USB or computer attached headset for sound and/or voice, a desktop telephone (if no headset available). Remote lab environments, as well as collaboration bridge information will be provided for enrolled students

Day 1 - Installation and Provisioning, Architecture

Call Recording Architecture
Pre-install checklist (hardware/software requirements, installing pre-requisite software, additional resources, etc.) for installing MiVoice Call Recording
Benefits and Limitations of the different Data Connection Types
Benefits and Limitations of the different types of Recording
Server Types
Client Software
Server Preparation and SQL Installation
MiVoice Call Recording Installation
MiVoice Call Recording Basic Configuration Requirements
Configuring Admin/Lists and Other Resources

Day 2 – MiVoice Call Recording Advanced Configuration and User Basics

Administration of Advanced MiVoice Call Recording Quality Management features

Setting Up Evaluation Options (Extension vs. Agents - Category and Questions)
Programming DNIS/DID Lists
Setting up Evaluation Options (Extension vs. Agents – Category and Questions)
Setting up Ad Campaigns

Creating Users and Assigning Permissions

- User Types

- Active Directory Integration

- Creating and Managing User Groups

- Configuring Application Permissions

User Basics

- Client Download and Installation

- Management Studio User Interface Navigation

- Management Studio User Basics

- Finding Calls

- Adding Notes Sharing Calls

- Organizing Calls into Folders

Day 3 – Advance User Functionality and Navigator

Management Studio Advanced User – Call Manager

- Live Call Monitoring

- Evaluations (Scorecards)

- Running Reports

Navigator User Basics