MiVoice Call Recording Installation and Maintenance Remote LeaderLed - MIVCR-INSTALL-RMT
WGAC-MIT-MIVCR-INSTALL-RMT
Schedule
Description
The MiVoice Call Recording Installation and Maintenance (I&M) course is a 3 day remote leader-led course that teaches Technicians how to physically install and configure the MiVoice Call Recording Server.
The learners will gain understanding on the recommended Server Specifications and Requirements, Software Options, Installation Models and Basic Configurations that need to be programmed to get the MiVoice Call Recording Server fully operational.
Once the course curriculum and exam have been completed, participants will be MiVoice Call Recording certified.
Required equipment includes a computer with internet access, a USB or computer attached headset for sound and/or voice, a desktop telephone (if no headset available). Remote lab environments, as well as collaboration bridge information will be provided for enrolled students
Day 1 - Installation and Provisioning, Architecture
Day 2 – MiVoice Call Recording Advanced Configuration and User Basics Administration of Advanced MiVoice Call Recording Quality Management features
Creating Users and Assigning Permissions - User Types - Active Directory Integration - Creating and Managing User Groups - Configuring Application Permissions User Basics - Client Download and Installation - Management Studio User Interface Navigation - Management Studio User Basics - Finding Calls - Adding Notes Sharing Calls - Organizing Calls into Folders Day 3 – Advance User Functionality and Navigator
- Live Call Monitoring - Evaluations (Scorecards) - Running Reports
- Finding Calls - Adding Notes Sharing Calls - Organizing Calls into Folders |