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MiVoice Business & UC MiCollab System Administration Leaderled - MIVBUC-SYSADMIN

WGAC-MIT-MIVBUC-SYSADMIN

Mitel

Description

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Introduction

Mitel MiCollab and MiVoice Business together bring unified, communications for increased efficiency, simplicity and mobility. Designed for companies that require a rich unified communications (UC) environment, MiCollab with MiVoice Business delivers the highest levels of performance, reliability and security.

This course has been designed for those people who will have the responsibility of day to day administration of Users on the installed MiCollab with MiVoice Business systems.

Although this course uses MiCollab and MiVoice Business cloud systems in a Training environment, it is also very suitable for administrators who have their systems on premises.

This training will be delivered at the latest release of software.

Prerequisites & Audience

Experience using a PC or Laptop in a Microsoft Windows Interface.

Equipment and Setup Requirements:

These courses are delivered in Mitel’s purpose-built Training Rooms, and, therefore, all the training equipment required for the course is supplied in those rooms.

Students may, as a preference, bring along their own laptops for programming, however, PCs are provided.

Course Benefits
Course Topics
  • Login to MiCollab and MiVoice Business
  • Navigating the MiVB and MiCollab interfaces
  • Accessing help on MiCollab and MiVoice Business
  • Create and Manage Templates and Roles
  • Add new Users to MiCollab
  • Creating Hot Desk Users
  • Registering local and remote handsets
  • Delete and edit Users in MiCollab
  • Programming Multiline Set Keys
  • Using the Telephone Directory
  • Understanding Personal Ring Groups and Multi-Device Groups
  • Configure Pick-up Groups on MiVoice Business
  • Configure Alternative Answer Points for Users on MiVoice Business
  • Configure Speedcalls on MiVoice Business
  • Controlling Phone Features are controlled using Class of Service on MiVoice Business
  • Using the MiVB Scheduler
  • Backups of system databases
  • Basic fault finding
  • Mitel courses


    NuPoint Unified Messaging Rel 9.0 Installation & Maintenance Remote LeaderLed - NUPT-MSGR-RMT
    CODE: WGAC-MIT-NUPT-MSGR-RMT
    MiVoice Office 400 Core I+M LeaderLed - MIVO-400INSTALL
    CODE: WGAC-MIT-MIVO-400INSTALL
    MiCC Business Release 9.1 Installation and Maintenance Remote - MICCB-INSTALL-RMT
    CODE: WGAC-MIT-MICCB-INSTALL-RMT
    MiVoice Business Release 9.0 Core Installation & Maintenance - MIVB-CORE
    CODE: WGAC-MIT-MIVB-CORE
    MiVoice Business & UC MiCollab System Administration Leaderled - MIVBUC-SYSADMIN
    CODE: WGAC-MIT-MIVBUC-SYSADMIN
    MiVoice Office 250 Release 6.3 Installation & Maintenance - MIVO-250INSTALL
    CODE: WGAC-MIT-MIVO-250INSTALL
    MiVoice Business Release 9.0 Networking, Clustering, and Resiliency Installation & Maintenance Remote - MIVB-NETWORK-RMT
    CODE: WGAC-MIT-MIVB-NETWORK-RMT
    Mitel MiCollab Release 8.0 Installation and Maintenance Workshop for MiVoice Business - MICOL-WORKSHOP
    CODE: WGAC-MIT-MICOL-WORKSHOP
    MiContact Centre Workforce Scheduling Configuration & System Administration - MICCB-WFS
    CODE: WGAC-MIT-MICCB-WFS
    MiVoice Office 250 Release 6.3 Installation & Maintenance Remote - MIVO-250INSTALL-RMT
    CODE: WGAC-MIT-MIVO-250INSTALL-RMT
    MiVoice Office 250 Applications Suite & 6900 Release 5.1 Installation & Maintenance Workshop - MIVO-250APPSTE-WORKS
    CODE: WGAC-MIT-MIVO-250APPSTE-WORKSHOP
    MiVoice Office 250 6900 & Call Reporter I&M Workshop - MIVO-250APPCR-WORKSH
    CODE: WGAC-MIT-MIVO-250APPCR-WORKSHOP
    MiVoice Business Release 9.0 Core Installation & Maintenance Remote - MIVB-CORE-RMT
    CODE: WGAC-MIT-MIVB-CORE-RMT
    MiVoice Call Recording Installation and Maintenance Remote LeaderLed - MIVCR-INSTALL-RMT
    CODE: WGAC-MIT-MIVCR-INSTALL-RMT
    MiVoice Office 400 Core I+M Remote LeaderLed Remote - MIVO-400INSTALL-RMT
    CODE: WGAC-MIT-MIVO-400INSTALL-RMT
    MiCC Business IVR System Admin LeaderLed - MICCBI-SYSADMIN
    CODE: WGAC-MIT-MICCBI-SYSADMIN
    MiCC Business Release 9.1 Installation and Maintenance - MICCB-INSTALL
    CODE: WGAC-MIT-MICCB-INSTALL
    MiVoice Office Call Reporter System Administration Remote Leaderled Remote - MIVO-CRSYSADMIN-RMT
    CODE: WGAC-MIT-MIVO-CRSYSADMIN-RMT
    NuPoint Unified Messaging Rel 9.0 Installation & Maintenance LeaderLed - NUPT-MSGR
    CODE: WGAC-MIT-NUPT-MSGR
    Mitel MiContact Center – Contact Center Management CCM System Administration - MICCB-SYSADMIN
    CODE: WGAC-MIT-MICCB-SYSADMIN
    MiCloud Management Portal MMP Rel 6.1 System Management Remote LeaderLed - MICMP-SYSMGMT-RMT
    CODE: WGAC-MIT-MICMP-SYSMGMT-RMT
    MiContact Center Office including Business Dashboard Release 6.2 Installation & Maintenance - MICCO-INSTALL
    CODE: WGAC-MIT-MICCO-INSTALL
    MiVoice Office 400 Release 6.1 Entry
    CODE: WGAC-MIT-WORKSHOP
    MiContact Center Business Solution Design Workshop - MICCB-SD
    CODE: WGAC-MIT-MICCB-SD
    MiVoice Business Release 9.0 Networking, Clustering, and Resiliency Installation & Maintenance - MIVB-NETWORK
    CODE: WGAC-MIT-MIVB-NETWORK
    MiVoice Call Recording Installation and Maintenance LeaderLed - MIVCR-INSTALL
    CODE: WGAC-MIT-MIVCR-INSTALL
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