GB
/
GBP
/
EN

MiVoice Business Release 9.0 Core Installation & Maintenance Remote - MIVB-CORE-RMT

WGAC-MIT-MIVB-CORE-RMT

Mitel

Description

Show Tabs
Introduction

The MiVoice Business Core I&M course covers fundamental tasks involved in installing, configuring, maintaining, and troubleshooting a single standalone MiVoice Business system.

This course qualifies new technicians with MiVoice Business Core I&M Certification with a practical exam and qualifies them for Core MiVoice Business system support.

It also qualifies technicians for entry into the MiVoice Business Networking, Clustering, and Resiliency I&M cours

NOTE: This course must be successfully completed before registration will be accepted for the MiVoice Business Networking, Clustering, and Resiliency I&M course.

For Technical Students needing a MiVoice Business Core I&M certification, trainees must successfully complete the following, in the order listed:

  • MiVoice Business Primer
  • Mitel Standard Linux (at the latest release)

MiVoice Business Core I&M course

Prerequisites & Audience

Registration will be not accepted until the student has successfully completed the following:

  • MiVoice Business Primer
  • Mitel Standard Linux (at the latest release)

To get the maximum benefit from this course, the student should spend some On-Job-Training time both prior to and after this course. It is recommended that the student attend Networking 4 VoIP or have a current CCNA or CTP certification

IMPORTANT NOTICE: Before registering for this course, it is imperative that students have a working knowledge of IP based LANs including routers, switches, DHCP, FTP and Telnet. It is equally important that students be very comfortable with PCs including network configuration and IP utilities. Please note that instructors will not spend extra time with students who do not have the necessary knowledge. Instructors may, at their discretion, dismiss students who do not meet prerequisite requirements. Should this happen, course fees will prevail and the student will not receive certification for the course.

Given that this course is delivered remotely, students must have the following equipment:

  • One telephone capable of hands-free or headset operation with mute capability. This will be used for Audio Conferencing.
  • Two PCs or one PC with dual screens. One will be for the web session and the other is for ESM and documentation access.
  • Three Mitel IP Phones. Mitel 5320 through 5360 IP Phones and Mitel 69XX Series IP Phones can be used.
  • One Layer 2 PoE Switch to support the IP Phones
  • High Speed Internet connection. 2 Mbps download and 400 Kbps upload minimum recommended speeds.

Equipment for class needs to be set up in a quiet environment for the best learning experience. Students must also have access rights to install software on the PC(s) for purposes of the lab environment. Notification and information regarding Teleworker IP addressing and URLs will be communicated to the student by the Instructor prior to class start date. A test procedure will be included in this information to ensure all communication requirements will be met.

NOTE: To ensure there will be no class delays, this procedure MUST be done the week before the start of class.

NOTE: Class enrollment will close one week before the class start date. The prerequisites must be completed before class enrollment.

Course Benefits
Course Topics

The following topics are covered during this training:

  • Course Resources
  • Initial Setup and Licensing
  • Assigning Access Privileges
  • User and Services Configuration
  • Controlling Phone Features With Classes of Service
  • Attendant Consoles
  • Maintenance and Troubleshooting
  • Group Programming
  • SIP Trunks
  • Automatic Route Selection (ARS)
  • Hot Desking
  • Call Handling
  • Embedded Voice Mail
  • Upgrading or Reloading Software

Additional Resource Material in Appendices

  • DHCP and VLANs
  • Tenanting
  • Speed Calls
  • Account Codes

Mitel courses


NuPoint Unified Messaging Rel 9.0 Installation & Maintenance Remote LeaderLed - NUPT-MSGR-RMT
CODE: WGAC-MIT-NUPT-MSGR-RMT
MiVoice Office 400 Core I+M LeaderLed - MIVO-400INSTALL
CODE: WGAC-MIT-MIVO-400INSTALL
MiCC Business Release 9.1 Installation and Maintenance Remote - MICCB-INSTALL-RMT
CODE: WGAC-MIT-MICCB-INSTALL-RMT
MiVoice Business Release 9.0 Core Installation & Maintenance - MIVB-CORE
CODE: WGAC-MIT-MIVB-CORE
MiVoice Business & UC MiCollab System Administration Leaderled - MIVBUC-SYSADMIN
CODE: WGAC-MIT-MIVBUC-SYSADMIN
MiVoice Office 250 Release 6.3 Installation & Maintenance - MIVO-250INSTALL
CODE: WGAC-MIT-MIVO-250INSTALL
MiVoice Business Release 9.0 Networking, Clustering, and Resiliency Installation & Maintenance Remote - MIVB-NETWORK-RMT
CODE: WGAC-MIT-MIVB-NETWORK-RMT
Mitel MiCollab Release 8.0 Installation and Maintenance Workshop for MiVoice Business - MICOL-WORKSHOP
CODE: WGAC-MIT-MICOL-WORKSHOP
MiContact Centre Workforce Scheduling Configuration & System Administration - MICCB-WFS
CODE: WGAC-MIT-MICCB-WFS
MiVoice Office 250 Release 6.3 Installation & Maintenance Remote - MIVO-250INSTALL-RMT
CODE: WGAC-MIT-MIVO-250INSTALL-RMT
MiVoice Office 250 Applications Suite & 6900 Release 5.1 Installation & Maintenance Workshop - MIVO-250APPSTE-WORKS
CODE: WGAC-MIT-MIVO-250APPSTE-WORKSHOP
MiVoice Office 250 6900 & Call Reporter I&M Workshop - MIVO-250APPCR-WORKSH
CODE: WGAC-MIT-MIVO-250APPCR-WORKSHOP
MiVoice Business Release 9.0 Core Installation & Maintenance Remote - MIVB-CORE-RMT
CODE: WGAC-MIT-MIVB-CORE-RMT
MiVoice Call Recording Installation and Maintenance Remote LeaderLed - MIVCR-INSTALL-RMT
CODE: WGAC-MIT-MIVCR-INSTALL-RMT
MiVoice Office 400 Core I+M Remote LeaderLed Remote - MIVO-400INSTALL-RMT
CODE: WGAC-MIT-MIVO-400INSTALL-RMT
MiCC Business IVR System Admin LeaderLed - MICCBI-SYSADMIN
CODE: WGAC-MIT-MICCBI-SYSADMIN
MiCC Business Release 9.1 Installation and Maintenance - MICCB-INSTALL
CODE: WGAC-MIT-MICCB-INSTALL
MiVoice Office Call Reporter System Administration Remote Leaderled Remote - MIVO-CRSYSADMIN-RMT
CODE: WGAC-MIT-MIVO-CRSYSADMIN-RMT
NuPoint Unified Messaging Rel 9.0 Installation & Maintenance LeaderLed - NUPT-MSGR
CODE: WGAC-MIT-NUPT-MSGR
Mitel MiContact Center – Contact Center Management CCM System Administration - MICCB-SYSADMIN
CODE: WGAC-MIT-MICCB-SYSADMIN
MiCloud Management Portal MMP Rel 6.1 System Management Remote LeaderLed - MICMP-SYSMGMT-RMT
CODE: WGAC-MIT-MICMP-SYSMGMT-RMT
MiContact Center Office including Business Dashboard Release 6.2 Installation & Maintenance - MICCO-INSTALL
CODE: WGAC-MIT-MICCO-INSTALL
MiVoice Office 400 Release 6.1 Entry
CODE: WGAC-MIT-WORKSHOP
MiContact Center Business Solution Design Workshop - MICCB-SD
CODE: WGAC-MIT-MICCB-SD
MiVoice Business Release 9.0 Networking, Clustering, and Resiliency Installation & Maintenance - MIVB-NETWORK
CODE: WGAC-MIT-MIVB-NETWORK
MiVoice Call Recording Installation and Maintenance LeaderLed - MIVCR-INSTALL
CODE: WGAC-MIT-MIVCR-INSTALL
This website uses cookies to ensure you get the best experience on our website.