Select a different country or region to see content specific to your location and make online purchases.
Filter Events

Interaction Recording Installation & Maintenance - MIR


Mitel Training Courses Certification


See all Courses


The remote leader-led Mitel Workforce Optimization Installation & Configuration course provides hands-on training that teaches students how to successfully install this application on-premise.

Successful completion of this course gives students Mitel certification & enable students to enroll on the Mitel Interaction Recording for MiCloud Flex on Google Cloud Bridging Self-study.

This course is delivered using MiVoice Business call control; therefore students should refer to Mitel technical documentation to understand how to install & configure this application on other Generally Available Mitel call control.

  • Knowledge if TCP/IP Networks
  • Knowledge of Telecommunication Basics
  • Knowledge of Windows Operating Systems
  • Student Equipment & Setup Requirements

Given this course is delivered remotely, student must observer the following:

  • Check Junk folder if joining instructions not received before the course
  • Internet connection to access the training
  • Windows 10 / Teams to view training materials
  • Access to the course will open 15 minutes before the training commences
  • Creating student access to the ASC incidence for practical work

Day 1 

  • Introduction to the neo Recording Suite
  • Installation neo Recording Suite including:
  • Overview product line neo
  • General usage
  • System configuration
  • All-in-One Recording Solution
  • EVOIPneo
  • Update

Day 2 

  • User management / User configuration:
  • Multitenancy
  • Recording planner for compliance recording
  • Players in neo
  • Employees / Tenants
  • Settings / Individual Function Rights
  • Roles / Rules
  • Organization Structure / Units

Day 3 

  • Architectures / Environments
  •  Licensing concept
  • Archiving vs. storage expansion
  • System-Monitoring
  • Maintenance
  • Notifications / Logfiles overview
  • Recording Architectures
  • Multicore
  • Failover Database
  • Multi-server Recording Architecture à All-in-one basic recording architecture
We use cookies to understand how you use our site and to improve your experience. To learn more, click here. Read our revised Privacy Policy and Terms and Conditions.