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MiContact Center Office including Business Dashboard Release 6.2 Installation & Maintenance - MICCO-INSTALL

WGAC-MIT-MICCO-INSTALL

Mitel

Description

Show Tabs
Introduction

MiContact Center Office (MiCCO) rel 6.2 is a Computer Telephony Integration (CTI) application that links the telephone system and the computer, providing a seamless and automated technological partnership.

MiCCO is ideal for businesses, such as an order entry center, help desk (customer support), telemarketing firm, etc., that experience high call volumes and use a computerized database and/or an automatic call distribution system, although it is also suited to low-volume environments.

This training is for technicians not certified on previous releases of MiCCO. This course introduces you to MiCCO rel 6.2 and walks you through the installation and setup. During this hands-on class, you will gain comprehensive knowledge of MiCCO and the features provided by the current release of software.
Prerequisites & Audience
Course Benefits
Course Topics

This course covers the following topics:

  • Basic concepts and terminology
  • System and network requirements
  • Installation/Configuration of Server-Side Applications
  • Installation/Configuration of Client-Side Applications
  • Intelligent Router
  • RealViewer
  • Reporter
  • Reporter Real-Time
  • Auto Reporter
  • CallViewer
Related Courses

Additional Recommended Training:

MiVoice Business or MiVoice Office Installation and Maintenance certification

Mitel courses


MiVoice Office 400 Core I+M Remote LeaderLed Remote - MIVO-400INSTALL-RMT
CODE: WGAC-MIT-MIVO-400INSTALL-RMT
Mitel MiCollab Installation and Maintenance Workshop for MiVoice Business - 53004335
CODE: WGAC-MIT-MICOL-WORKSHOP
MiVoice Office 250 6900 & Call Reporter I&M Workshop - MIVO-250APPCR-WORKSH
CODE: WGAC-MIT-MIVO-250APPCR-WORKSHOP
MiVoice Office Call Reporter System Administration Remote Leaderled Remote - MIVO-CRSYSADMIN-RMT
CODE: WGAC-MIT-MIVO-CRSYSADMIN-RMT
MiContact Center Business for MiVoice Connect I+M - 53004334
CODE: WGAC-MIT-MICONTACTCENTER-MIVOICECONNECT
MiVoice Business Core Installation & Maintenance - 53002972
CODE: WGAC-MIT-MIVB-CORE
MiVoice Office 250 Applications Suite & 6900 Release 5.1 Installation & Maintenance Workshop - MIVO-250APPSTE-WORKS
CODE: WGAC-MIT-MIVO-250APPSTE-WORKSHOP
NuPoint Unified Messaging Rel 9.0 Installation & Maintenance LeaderLed - NUPT-MSGR
CODE: WGAC-MIT-NUPT-MSGR
MiVoice Business Release 9.0 Networking, Clustering, and Resiliency Installation & Maintenance Remote - MIVB-NETWORK-RMT
CODE: WGAC-MIT-MIVB-NETWORK-RMT
NuPoint Unified Messaging Rel 9.0 Installation & Maintenance Remote LeaderLed - NUPT-MSGR-RMT
CODE: WGAC-MIT-NUPT-MSGR-RMT
MiContact Center Office including Business Dashboard Release 6.2 Installation & Maintenance - MICCO-INSTALL
CODE: WGAC-MIT-MICCO-INSTALL
MiContact Centre Workforce Scheduling Configuration & System Administration - MICCB-WFS
CODE: WGAC-MIT-MICCB-WFS
MiCC Business IVR System Admin LeaderLed - MICCBI-SYSADMIN
CODE: WGAC-MIT-MICCBI-SYSADMIN
MiVoice Business & UC MiCollab System Administration Leaderled - MIVBUC-SYSADMIN
CODE: WGAC-MIT-MIVBUC-SYSADMIN
Mitel MiContact Center – Contact Center Management CCM System Administration - MICCB-SYSADMIN
CODE: WGAC-MIT-MICCB-SYSADMIN
MiVoice Office 400 Core I+M LeaderLed - MIVO-400INSTALL
CODE: WGAC-MIT-MIVO-400INSTALL
MiCC Business Release 9.1 Installation and Maintenance - MICCB-INSTALL
CODE: WGAC-MIT-MICCB-INSTALL
MiContact Center Business Solution Design Workshop - MICCB-SD
CODE: WGAC-MIT-MICCB-SD
MiVoice Call Recording Installation and Maintenance LeaderLed - MIVCR-INSTALL
CODE: WGAC-MIT-MIVCR-INSTALL
MiVoice Office 250 Release 6.3 Installation & Maintenance Remote - MIVO-250INSTALL-RMT
CODE: WGAC-MIT-MIVO-250INSTALL-RMT
MiCC Business Release 9.1 Installation and Maintenance Remote - MICCB-INSTALL-RMT
CODE: WGAC-MIT-MICCB-INSTALL-RMT
MiCloud Management Portal MMP Rel 6.1 System Management Remote LeaderLed - MICMP-SYSMGMT-RMT
CODE: WGAC-MIT-MICMP-SYSMGMT-RMT
MiVoice Office 400 Release 6.1 Entry
CODE: WGAC-MIT-WORKSHOP
MiVoice Call Recording Installation and Maintenance Remote LeaderLed - MIVCR-INSTALL-RMT
CODE: WGAC-MIT-MIVCR-INSTALL-RMT
MiVoice Business Release 9.0 Networking, Clustering, and Resiliency Installation & Maintenance - MIVB-NETWORK
CODE: WGAC-MIT-MIVB-NETWORK
MiVoice Business Core Installation & Maintenance Remote - 53003040
CODE: WGAC-MIT-MIVB-CORE-RMT
MiVoice Office 250 Release 6.3 Installation & Maintenance - MIVO-250INSTALL
CODE: WGAC-MIT-MIVO-250INSTALL
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