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Microsoft Teams Voice Engineer - MS-720T00

WGAC-MIC-MS-720T00

Microsoft

Description

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Introduction

In this course, you will learn how to plan, design, configure, maintain, and troubleshoot an integrated communications solution at an organization using Microsoft Teams. The course will cover Teams Phone with Calling Plans, Direct Routing, and Operator Connect, in addition to Teams devices, audio/video conferencing, and voice migration. Students will learn troubleshooting methodologies and how to resolve common telephony and voice problems.

Prerequisites & Audience

Before attending this course, students should have intermediate knowledge of the following topics from Managing Microsoft Teams (MS-700T00):

  • Plan and configure a Microsoft Teams environment
  • Manage chat, teams, channels, and apps
  • Manage calling and meetings
  • Monitor and troubleshoot a Microsoft Teams environment
Course Benefits

Course Objectives

  • Plan and Configure Microsoft Teams Phone
  • Plan and optimize network performance for Teams Phone
  • Configure and deploy Direct Routing
  • Configure, deploy, and manage Teams devices
  • Monitor and Troubleshoot Teams Phone
Course Topics
Module 1: Plan and configure Teams Phone

After completing this module, students will learn how to plan for and configure Teams Phone, including Calling Plans, Direct Routing, Auto Attendants, Call Queues, Operator Connect, and how to extend Teams Phone with additional services.

Lessons
  • Plan for Teams Phone
  • Plan and optimize network performance for Teams Phone
  • Migrate voice services from Skype for Business Server to Teams
  • Configure Teams Phone
  • Configure auto attendants and call queues
  • Configure and deploy Direct Routing
  • Extend Teams Phone with additional services
Lab: Prepare the lab environment
  • Configure your lab environment
  • Assign permissions
  • Validate and manage licenses
  • Setup PowerShell for Microsoft Teams Administration
Lab: Configure your environment for Teams Phone
  • Evaluate your network requirements with the Network Planner
  • Use the Teams Network Assessment Tool
  • Configure a basic network topology for dynamic emergency calling
  • Configure voice policies
  • Prepare users for calling
  • Configure audio conferencing settings
  • Configure call queues and auto attendants
Lab: Expand your Teams Voice Environment to use Direct Routing
  • Configure the session border controller
  • Configure direct routing settings

After completing this module, students will be able to:

  • Plan and Configure Microsoft Teams Phone
  • Plan and optimize network performance for Teams Phone
  • Configure and deploy Direct Routing
Module 2: Manage Teams Phone

In this module, students will learn how to configure Teams Phone users, devices, and troubleshoot Teams Phone voice issues.

Lessons
  • Configure and manage voice users
  • Configure, deploy, and manage Teams devices
  • Monitor and troubleshoot Teams Phone
Lab: Manage your Teams Phone Environment
  • Manage voice users
  • Manage Teams devices
  • Monitor and troubleshoot Teams Phone

After completing this module, students will be able to:

  • Manage voice users
  • Configure, deploy, and manage Teams devices
  • Monitor and troubleshoot Teams Phone

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