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Microsoft Dynamics 365 Customer Service

WGAC-MIC-MB-230T01

Microsoft Training Courses Certification

Schedule

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Open
Microsoft

Microsoft Dynamics 365 Customer Service

WGAC-MIC-MB-230T01

Virtual ILT

Language: English

GMT UTC+00:00

Start date:07 Feb 2023 09:00
End date:10 Feb 2023 16:30
Duration:4 days

$ 2,200

Open
Microsoft

Microsoft Dynamics 365 Customer Service

WGAC-MIC-MB-230T01

Zurich

Language: German

CET UTC+01:00

Start date:06 Mar 2023 09:00
End date:09 Mar 2023 17:00
Duration:4 days

$ 2,390

Open
Microsoft

Microsoft Dynamics 365 Customer Service

WGAC-MIC-MB-230T01

Bern

Language: German

CET UTC+01:00

Start date:06 Mar 2023 09:00
End date:09 Mar 2023 17:00
Duration:4 days

$ 2,390

Open
Microsoft

Microsoft Dynamics 365 Customer Service

WGAC-MIC-MB-230T01

Basel

Language: German

CET UTC+01:00

Start date:06 Mar 2023 09:00
End date:09 Mar 2023 17:00
Duration:4 days

$ 2,390

Open
Microsoft

Microsoft Dynamics 365 Customer Service

WGAC-MIC-MB-230T01

Munich

Language: German

CET UTC+01:00

Start date:13 Mar 2023 10:00
End date:16 Mar 2023 17:00
Duration:4 days

$ 2,390

Description

Microsoft Dynamics 365 Customer Service offers any organization an opportunity for customer success. Using tools such as automatic case creation and queue management frees up your time to dedicate it where you can have a greater impact, directly with your customers.Join our team of globally recognized experts as they take you step by step from creating cases to interacting with customers to resolving those cases. Once you’ve resolved those cases you can learn from data analysis the key details to help you resolve similar cases faster or avoid new issues altogether.

This course is designed for functional consultants working with Dynamics 365 Customer Service, or functional consultants who work with other Dynamics 365 apps who want to expand their knowledge of Customer Service

The description for this course is currently being updated.

  • Get started with Dynamics 365 Customer Service
  • Managing cases with Dynamics 365 Customer Service Hub
  • Use Microsoft Dynamics 365 Customer Service queues to manage case workloads
  • Create or update records automatically in Customer Service Hub
  • Get started with unified routing for Dynamics 365 Customer Service
  • Create and manage entitlements in Microsoft Dynamics 365 Customer Service
  • Create knowledge management solutions in Dynamics 365 Customer Service
  • Use knowledge articles to resolve Dynamics 365 Customer Service cases
  • Create a survey project with Dynamics 365 Customer Voice
  • Create customer surveys with Dynamics 365 Customer Voice
  • Send Dynamics 365 Customer Voice surveys
  • Automate Dynamics 365 Customer Voice surveys with Power Automate
  • Set up Customer Service scheduling
  • Schedule services with Customer Service scheduling
  • Enhance agent productivity with Customer Service workspace
  • Create custom experiences for agents with the App profile manager in Customer Service
  • Getting started with Omnichannel for Customer Service
  • Route and distribute work with unified routing in Dynamics 365 Customer Service
  • Deploy an SMS channel in Omnichannel for Dynamics 365 Customer Service
  • Deploy chat widgets with Omnichannel for Dynamics 365 Customer Service
  • Create smart assist solutions in Omnichannel for Dynamics 365 Customer Service
  • Get started with Customer Service Insights
  • Create visualizations for Dynamics 365 Customer Service
  • Get started with Connected Customer Service for Dynamics 365 and Azure IoT
  • Register and manage devices with Connected Customer Service for Dynamics 365 and Azure IoT
  • Create custom apps for Dynamics 365 Customer Service
  • Integrate a Power Virtual Agents bot with Omnichannel for Customer Service

This course is designed for functional consultants working with Dynamics 365 Customer Service, or functional consultants who work with other Dynamics 365 apps who want to expand their knowledge of Customer Service

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