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Shaping the future of IT skills

Maximising IT performance through learning

Certified Agile Service Manager - CASM

WGAC-DOI-CASM

DevOps Institute

Description

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Introduction

This course provides an introduction to Agile Service Management, the application, and integration of agile thinking into service management processes. Agile thinking improves IT’s effectiveness and efficiency and enables IT to continue to deliver value in the face of changing requirements.

IT Service Management (ITSM) focuses on ensuring IT services deliver value by understanding and optimizing their end-to-end value streams. This course cross-pollinates Agile and ITSM practices to support end-to-end Agile Service Management by scaling to “just enough” process leading to improved flow of work and time to value.

Agile Service Management helps IT to meet customer requirements faster, improve the collaboration between Dev and Ops, overcome constraints in process workflows by taking an iterative approach to process engineering that will improve the velocity of process improvement teams to get more done.

This course positions learners to successfully complete the CASM exam. 

Prerequisites & Audience
Some Familiarity with ITSM processes and Scrum is recommended.
Course Benefits

The learning objectives for Certified Agile Service Manager (CASM) include an understanding of:

  • What does it mean to “be agile?”
  • The Agile Manifesto, its core values, and principles
  • Adapting Agile thinking and values into service management
  • Agile concepts and practices including DevOps, ITIL ® , SRE, Lean and Scrum
  • Scrum roles, artifacts, and events as it applies to processes
  • The two aspects of Agile Service Management: 1 - Agile Process Improvement–ensuring processes are lean and deliver “just enough” control; 2 - Agile Process Engineering–applying Agile practices to process engineering projects
Course Topics

Module 1: Why Agile Service Management?

Module 2: Agile Service Management

Module 3: Leveraging Related Guidance

Module 4: Agile Service Management Roles

Module 5: Agile Process Engineering

Module 6: Agile Service Management Artifacts

Module 7: Agile Service Management Events

Module 8: Agile Process Improvement 

DevOps Institute courses


DevOps Institute Leader - DOL
CODE: WGAC-DOI-DOL
DevOps Institute Foundation - DOFD
CODE: WGAC-DOI-DOFD
DevSecOps Foundation - DSOF
CODE: WGAC-DOI-DSOF
Certified Agile Service Manager - CASM
CODE: WGAC-DOI-CASM
DevSecOps Practitioner - DSOP
CODE: WGAC-DOI-DSOP
Continuous Delivery Ecosystem Foundation - CDEF
CODE: WGAC-DOI-CDEF
Continuous Testing Foundation - CTF
CODE: WGAC-DOI-CTF
Site Reliability Engineering Foundation - SREF
CODE: WGAC-DOI-SREF
Site Reliability Engineering Practitioner - SREP
CODE: WGAC-DOI-SREP
Value Stream Management Foundation - VSM
CODE: WGAC-DOI-VSM
DevOps Engineering Foundation - DOEF
CODE: WGAC-DOI-DOEF
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