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Cisco UC Technical Training for Help Desk Engineers - UCTTHD

WGAC-CSC-UCTTHD

Cisco

Description

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Introduction

This instructor-led workshop focuses on first line support of endpoints (e.g. IP phones) in a Cisco Unified Communications Manager deployment. There is a strong emphasis on lab oriented tasks for delegates to configure and verify. The course runs in a flexible ‘workshop’ environment where delegates can focus on specific areas of interest to them.
The course will provide the skills and knowledge necessary for first line support of Cisco Unified Communications Manager endpoints. The key focus will be on the tasks required for verifying, adding, moving and changing IP endpoints.

Duration: 1 day

Pricing is for mainland UK delivery only.

We can
deliver the training in all the main European languages.

Indicative
cost for EMEA delivery £POA

Prerequisites & Audience

A basic knowledge of data and voice networks. Delegates do not require any previous experience with Cisco Unified Communications Manager.

Help desk engineers, administrators or anyone who or needs a basic understanding of first line support of Cisco Unified Communications Manager e.g. Customer, Employees, Channel Partner / Reseller.

Course Benefits
Course Topics

IP Telephony Overview.

Introduction to Cisco Unified Communications Architecture.

IP Telephony Call Flows.

Cisco Unified Communications Manager features.

UC Endpoints: Cisco IP Phones and Video Endpoints

Endpoint Settings.

Endpoint Registration Process.

Manually adding IP phones in Cisco Unified Communications Manager.

Configuring Directory Numbers.

Moving/changing IP Phones and Directory Numbers.

Deleting IP Phones.

Adding a PC to the IP Phone ‘Data Port’.

IP Phone User Interfaces.

Speed Dials.

Making Calls and Verifying IP Phones.

End Users.

Extension Modility.

UC Network Requirements.

Basic Troubleshooting.

Introduction to Cisco Unified Communications Manager features e.g CMS, Expressway


Additional Information: This course runs as an open course in a flexible format based on the needs of the delegates. Alternatively, it can be tailored to meet the needs of a specific customer implementation and delivered to a closed group of delegates.

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