IP Telephony Overview.
Cisco Unified Communications Architecture.
Prime License Manager (PLM)
IP Telephony Call Flows.
Cisco Unified Communications Manager features.
Cisco IP Phones and Phone Settings.
Cisco Jabber for Windows Client and Service Profiles.
IP Phone User Interfaces.
Adding IP phones in Cisco Unified Communications Manager using the Auto-registration process.
Manually adding IP phones in Cisco Unified Communications Manager.
Configuring Directory Numbers.
Moving/changing IP Phones and Directory Numbers.
Deleting IP Phones.
Using the Bulk Administration Tool (BAT) to modify IP phones.
Adding a PC to the IP Phone ‘Data Port’.
Additional IP Phone Administration - IP Phone Hardening.
Personal Address Book.
Configuring/modifying IP Phone Softkeys and Button Templates.
Loading IP Phone Firmware.
Cisco Unified Communications Manager System and Enterprise Parameters.
Administration of the Corporate User Directory.
Add/Delete/Modify Cisco Unified Communications Manager End User Configuration.
Administration of Cisco Unified Communications Manager LDAP Integration.
Add/Delete/Modify End Users in Microsoft Active Directory.
Modifying LDAP Integration and Custom LDAP Filters.
Administering the End User Web Login.
SIP Universal Resource Identifier (URI) Alpha Dialing.
Administering User Telephony Features such as Call Pickup, Call Park, Callback, Intercom and Do Not Disturb.
IP Phone Services.
Extension Mobility Cross-Cluster.
Call Coverage - Hunt Pilot, Hunt Lists and Line Groups. Native call queuing for Hunt Pilots.
Call Routing in Cisco Unified Communications Manager.
Dial Plan Administration.
Admin Tasks for Native Presence and the Busy Lamp Field.
Forced Authorization Codes and Client Matter Codes.
Media resources – Conferencing, Music on Hold, Transcoding.
Call Admission Control (Limiting The Number of Calls).
Class of Service (Partitions and Calling Search Spaces).
Time of Day routing.
Basic Administration of PSTN Connections.
Multi-site Deployments and Inter-Cluster Configuration
Inter-Cluster Lookup Service (ILS) and Inter-Cluster Alpha URI Dialing.
Backup and Disaster Recovery.
Basic Monitoring and Troubleshooting.
Quality Reporting Tool.
CDR Analysis and Reporting Tool.
Using the Dialed Number Analyser Tool.
Real Time Monitoring Tool.
Additional topics may be added on request.
Additional Information: This course runs as an open course in a flexible format based on the needs of the delegates. Alternatively, it can be tailored to meet the needs of a specific customer implementation and delivered to a closed group of delegates. Additional 1 and 2 day administration courses are also available.