GB
/
GBP
/
EN

Shaping the future of IT skills

Maximising IT performance through learning

Cisco Unified Communications Manager Advanced Administration with Jabber - UCMAAJ

WGAC-CSC-UCMAAJ

Cisco

Description

Show Tabs
Introduction

This instructor-led course focuses on the administration of Cisco Unified Communications Manager. There is a strong emphasis on lab oriented tasks for delegates to configure and verify Cisco Unified Communications Manager and Microsoft Active Directory. The course runs as a ‘workshop’ environment where delegates can focus on specific areas of interest to them.

Duration: 4 days

Pricing is for mainland UK delivery only.

We can
deliver the training in all the main European languages.

Indicative
cost for EMEA delivery £POA

Prerequisites & Audience

A basic knowledge of data and voice networks. Delegates do not require any previous experience with Cisco Unified Communications Manager.

Course Benefits

The course will provide the skills and knowledge necessary for day-to-day administration and management tasks of Cisco Unified Communications Manager in single and multi cluster deployments. The focus will be on the administrative tasks required for adding, moving and changing IP phones and users as well as administering user telephony features. Additional skills include administering PSTN connections, gateways and dial plan administration.

Course Topics

IP Telephony Overview.

Cisco Unified Communications Architecture.

Prime License Manager (PLM)

IP Telephony Call Flows.

Cisco Unified Communications Manager features.

Cisco IP Phones and Phone Settings.

Cisco Jabber for Windows Client and Service Profiles.

IP Phone User Interfaces.

Adding IP phones in Cisco Unified Communications Manager using the Auto-registration process.

Manually adding IP phones in Cisco Unified Communications Manager.

Configuring Directory Numbers.

Moving/changing IP Phones and Directory Numbers.

Self Provisioning.

Deleting IP Phones.

Using the Bulk Administration Tool (BAT) to modify IP phones.

Adding a PC to the IP Phone ‘Data Port’.

Additional IP Phone Administration - IP Phone Hardening.

Speed Dials.

Personal Address Book.

Configuring/modifying IP Phone Softkeys and Button Templates.

Loading IP Phone Firmware.

Cisco Unified Communications Manager System and Enterprise Parameters.

Administration of the Corporate User Directory.

Add/Delete/Modify Cisco Unified Communications Manager End User Configuration.

Administration of Cisco Unified Communications Manager LDAP Integration.

Add/Delete/Modify End Users in Microsoft Active Directory.

Modifying LDAP Integration and Custom LDAP Filters.

Administering the End User Web Login.

SIP Universal Resource Identifier (URI) Alpha Dialing.

Administering User Telephony Features such as Call Pickup, Call Park, Callback, Intercom and Do Not Disturb.

Call Forwarding.

IP Phone Services.

Extension Mobility.

Extension Mobility Cross-Cluster.

Call Coverage - Hunt Pilot, Hunt Lists and Line Groups. Native call queuing for Hunt Pilots.

Call Routing in Cisco Unified Communications Manager.

Dial Plan Administration.

Admin Tasks for Native Presence and the Busy Lamp Field.

Forced Authorization Codes and Client Matter Codes.

Digit Translation.

Media resources – Conferencing, Music on Hold, Transcoding.

Call Admission Control (Limiting The Number of Calls).

Class of Service (Partitions and Calling Search Spaces).

Time of Day routing.

Basic Administration of PSTN Connections.

H.323 Gateways.

SIP Trunks.

Multi-site Deployments and Inter-Cluster Configuration

Inter-Cluster Lookup Service (ILS) and Inter-Cluster Alpha URI Dialing.

Backup and Disaster Recovery.

Basic Monitoring and Troubleshooting.

Quality Reporting Tool.

CDR Analysis and Reporting Tool.

Using the Dialed Number Analyser Tool.

Real Time Monitoring Tool.

Additional topics may be added on request.

Additional Information: This course runs as an open course in a flexible format based on the needs of the delegates. Alternatively, it can be tailored to meet the needs of a specific customer implementation and delivered to a closed group of delegates. Additional 1 and 2 day administration courses are also available.

Cisco courses


Cisco IOS XR Layer 3 VPN Implementation and Verification - IOSXR301
CODE: WGAC-CSC-IOSXR301
Introducing Cisco Cloud Consumer Security - SECICC
CODE: WGAC-CSC-SECICC
Implementing Cisco Service Provider Advanced Routing Solutions - SPRI
CODE: WGAC-CSC-SPRI
Implementing Automation for Cisco Collaboration Solutions - CLAUI
CODE: WGAC-CSC-CLAUI
Introduction to Cisco Sales Express Collaboration for Account Managers - ECICS
CODE: WGAC-CSC-ECICS
Troubleshooting Cisco Data Center Infrastructure - DCIT
CODE: WGAC-CSC-DCIT
Implementing Automation for Cisco Enterprise Solutions - ENAUI
CODE: WGAC-CSC-ENAUI
Implementing and Administering Cisco Solutions - CCNA
CODE: WGAC-CSC-CCNA
Deploying Cloud Connect Solutions with Cisco Cloud Services Router 1000V v1.0 - CLDCSR
CODE: WGAC-CSC-CLDCSR
Cisco Certified Technician Supporting Cisco Routing and Switching Network Devices - RSTECH
CODE: WGAC-CSC-RSTECH
Introduction to Cisco Sales - ICS
CODE: WGAC-CSC-ICS
Implementing Cisco Catalyst 9000 Switches - ENC9K
CODE: WGAC-CSC-ENC9K
Implementing Cisco Tetration Analytics - DCITET
CODE: WGAC-CSC-DCITET
Securing Industrial IoT Networks with Cisco Technologies - ISECIN
CODE: WGAC-CSC-ISECIN
Implementing Automation for Cisco Security Solutions - SAUI
CODE: WGAC-CSC-SAUI
Implementing Segment Routing on Cisco IOS XR - SEGRTE201
CODE: WGAC-CSC-SEGRTE201
Cisco Digital Network Architecture Implementation Essentials - DNAIE
CODE: WGAC-CSC-DNAIE
Bespoke Introduction to Customizing Reports with Cisco Unified Intelligence Center - BICRCUIC
CODE: WGAC-CSC-BICRCUIC
Introduction to Cisco Sales SMB Account Manager - SMBICS
CODE: WGAC-CSC-SMBICS
Leveraging Cisco Intent-Based Networking DNA Assurance v1.0 - DNAAS
CODE: WGAC-CSC-DNAAS
Configuring VXLANs on Cisco Nexus 9000 Series Switches - DCVX9K
CODE: WGAC-CSC-DCVX9K
Securing Networks with Cisco Firepower Next Generation Firewall - SSNGFW
CODE: WGAC-CSC-SSNGFW
Cisco Unified Contact Centre Express Advanced Administration - CUCCXAA
CODE: WGAC-CSC-CUCCXAA
Introducing Automation for Cisco Solutions - CSAU
CODE: WGAC-CSC-CSAU
Cisco Unified Communications Manager Advanced Administration with Jabber - UCMAAJ
CODE: WGAC-CSC-UCMAAJ
Configuring Cisco Unified Computing System - DCCUCS
CODE: WGAC-CSC-DCCUCS
Networking & TCP/IP Fundamentals - NWF
CODE: WGAC-CSC-NWF
Administering Cisco Unified Contact Center Enterprise Part 1 - AUCCE1
CODE: WGAC-CSC-AUCCE1
Deploying Cisco SDAccess - ENSDA
CODE: WGAC-CSC-ENSDA
Cisco Unified Attendant Console Standard End User - CUACSEU
CODE: WGAC-CSC-CUACSEU
Implementing and Configuring Cisco Identity Services Engine - SISE
CODE: WGAC-CSC-SISE
Cisco BE6K CUCM CMS and Expressway Video Solutions - BCCEV
CODE: WGAC-CSC-BCCEV
Cisco Meeting Server Advanced - COLLAB350
CODE: WGAC-CSC-COLLAB350
Implementing Cisco Application Centric Infrastructure - DCACI
CODE: WGAC-CSC-DCACI
Cisco NSO Administration and DevOps - NSO303
CODE: WGAC-CSC-NSO303
Applying Cisco Business Architecture Discipline - DTBAS
CODE: WGAC-CSC-DTBAS
Protecting Against Malware Threats with Cisco AMP for Endpoints - SSFAMP
CODE: WGAC-CSC-SSFAMP
Implementing and Operating Cisco Enterprise Network Core Technologies - ENCOR
CODE: WGAC-CSC-ENCOR
Understanding Cisco Wireless Foundations - WLFNDU
CODE: WGAC-CSC-WLFNDU
Implementing and Operating Cisco Data Center Core Technologies - DCCOR
CODE: WGAC-CSC-DCCOR
Introducing Cisco MDS 9000 Series Switches - DCIMDS
CODE: WGAC-CSC-DCIMDS
Configuring Cisco MDS 9000 Switches - DCMDS
CODE: WGAC-CSC-DCMDS
Introduction to 802.1X Operations for Cisco Security Professionals
CODE: WGAC-CSC-802.1X
Cisco Service Provider 5G Technologies Foundations - SPMBL100
CODE: WGAC-CSC-SPMBL100
Implementing Automation for Cisco Data Center Solutions - DCAUI
CODE: WGAC-CSC-DCAUI
Transforming to a Cisco Intent-Based Network v1.0 - IBNTRN
CODE: WGAC-CSC-IBNTRN
Implementing Cisco SD-WAN Solutions v2.0 - ENSDWI
CODE: WGAC-CSC-ENSDWI
Securing Email with Cisco Email Security Appliance - SESA
CODE: WGAC-CSC-SESA
Implementing Cisco HyperFlex - DCIHX
CODE: WGAC-CSC-DCIHX
Securing Networks with Cisco Firepower NextGeneration IPS - SSFIPS
CODE: WGAC-CSC-SSFIPS
Introduction to Cisco IOS XR - IOSXR100
CODE: WGAC-CSC-IOSXR100
Developing Applications Using Cisco Platforms and APIs - DEVCOR
CODE: WGAC-CSC-DEVCOR
Deploying Cisco Unified Contact Center Enterprise Software - DUCCE
CODE: WGAC-CSC-DUCCE
Cisco Webex Room Kit Support - CWRKS
CODE: WGAC-CSC-CWRKS
Designing Cisco Data Center Infrastructure - DCID
CODE: WGAC-CSC-DCID
Cisco Unified Contact Centre Express Bespoke UCCX CUCM CUC - CUCCE
CODE: WGAC-CSC-CUCCE
Network Convergence System 5500 Series Router v1.0 - NCS5500HW
CODE: WGAC-CSC-NCS5500HW
Express Security for Systems Engineer Bootcamp - ASAESE
CODE: WGAC-CSC-ASAESE
Managing Enterprise Security with Cisco Security Manager - SSECMGT
CODE: WGAC-CSC-SSECMGT
Planning and Deploying SD-Access Fundamentals (for Customers) v1.0 - CUST-SDA-FUND
CODE: WGAC-CSC-CUST-SDA-FUND
Implementing Cisco - MPLS
CODE: WGAC-CSC-MPLS
Understanding Cisco Service Provider Network Foundations - SPFNDU
CODE: WGAC-CSC-SPFNDU
Cisco Stealthwatch Network - SNO
CODE: WGAC-CSC-SNO
Understanding Cisco Cybersecurity Operations Fundamentals - CBROPS
CODE: WGAC-CSC-CBROPS
Deploying Basic and Advanced Cisco Wireless LANs Bootcamp - WDBWL-WDAWL
CODE: WGAC-CSC-WDBWL-WDAWL
Implementing Cisco Collaboration Applications - CLICA
CODE: WGAC-CSC-CLICA
Implementing and Operating Cisco Collaboration Core Technologies - CLCOR
CODE: WGAC-CSC-CLCOR
Implementing Cisco Nexus 9000 Switches in NX-OS Mode - Advanced v1.0 - DCNXA
CODE: WGAC-CSC-DCNXA
Securing the Web with Cisco Web Security Appliance - SWSA
CODE: WGAC-CSC-SWSA
Engineering Cisco Meraki Solutions Part 1 - ECMS1
CODE: WGAC-CSC-ECMS1
Kubernetes Integration with Cisco CloudCenter Suite v1.0 - CLDKUB
CODE: WGAC-CSC-CLDKUB
Generating Reports with Cisco Unified Intelligence Center - CGRUIC
CODE: WGAC-CSC-CGRUIC
Cisco Aggregation Services Router 9000 Series Essentials - ASR9KE
CODE: WGAC-CSC-ASR9KE
Cisco Optical Technology Advanced - OPT300
CODE: WGAC-CSC-OPT300
Cisco Unified Communications IPv6 Implementation - CUCIPI
CODE: WGAC-CSC-CUCIPI
Cisco IPv6 Fundamentals, Design & Deployment - IP6FD
CODE: WGAC-CSC-IP6FD
Cisco IOS XR Basic Troubleshooting - IOSXR201
CODE: WGAC-CSC-IOSXR201
Wireshark Basic Principles - WBP
CODE: WGAC-CSC-WBP
Implementing Cisco Enterprise Advanced Routing and Services - ENARSI
CODE: WGAC-CSC-ENARSI
Multicloud Automation and Orchestration with Cisco CloudCenter Suite - CLDAO
CODE: WGAC-CSC-CLDAO
Implementing an Integrated Threat Defense Solution - SECUR201
CODE: WGAC-CSC-SECUR201
Implementing Cisco Unified Communications Manager with Jabber - ICUCMJ
CODE: WGAC-CSC-ICUCMJ
Securing Cisco Networks with Open Source Snort - SSFSNORT
CODE: WGAC-CSC-SSFSNORT
Cisco Unified Communications Manager Intermediate Administration - CUCMIA
CODE: WGAC-CSC-CUCMIA
Cisco MDS 9000 Series Switches Overview - DCMDSO
CODE: WGAC-CSC-DCMDSO
Cisco Meeting Server Implementation - CMSI
CODE: WGAC-CSC-CMSI
Designing Cisco Enterprise Networks - ENSLD
CODE: WGAC-CSC-ENSLD
Cisco WebEx Teams Implementation - CWTI
CODE: WGAC-CSC-CWTI
Bespoke Cisco SD Access Technical Training - BCSDATT
CODE: WGAC-CSC-BCSDATT
Deploying Cisco Connected Mobile Experiences - WCMX
CODE: WGAC-CSC-WCMX
Cisco UC Technical Training for Help Desk Engineers - UCTTHD
CODE: WGAC-CSC-UCTTHD
Introduction to Cisco Sales Express Security - ESICS
CODE: WGAC-CSC-ESICS
Cisco Stealthwatch Tuning - SWAT
CODE: WGAC-CSC-SWAT
Introduction to Cisco Finesse Supervisor Desktop - CIFSD
CODE: WGAC-CSC-CIFSD
Cisco Application Centric Infrastructure Operations and Troubleshooting - DCACIO
CODE: WGAC-CSC-DCACIO
Cisco Big Data Analytics& Architecture and Management - ANDMB
CODE: WGAC-CSC-ANDMB
Implementing Automation for Cisco Service Provider Solutions - SPAUI
CODE: WGAC-CSC-SPAUI
Cisco Optical Technology Intermediate - OPT200
CODE: WGAC-CSC-OPT200
Implementing Cisco Collaboration Devices Express Collaboration for Systems Engineer - ECCICD
CODE: WGAC-CSC-ECCICD
Integrated Threat Defense Investigation and Mitigation - SECUR202
CODE: WGAC-CSC-SECUR202
Deploying Basic Cisco Wireless LANs - WDBWL
CODE: WGAC-CSC-WDBWL
Cisco Stealthwatch Security - SSO
CODE: WGAC-CSC-SSO
Developing Solutions using Cisco IoT and Edge Platforms - DEVIOT
CODE: WGAC-CSC-DEVIOT
Cisco Policy Suite Core Technologies for Mobility - CPSCTM
CODE: WGAC-CSC-CPSCTM
Introduction to Cisco Sales Express Networking - ENICS
CODE: WGAC-CSC-ENICS
Cisco Small Business Technical Overview Exam Accelerated Bootcamp - SMBPPTO
CODE: WGAC-CSC-SMBPPTO
Cisco Unified Contact Centre Express UCCX Video Call Centre Implementation with Jabber - UCCXVCCI
CODE: WGAC-CSC-UCCXVCCI
Implementing DevOps Solutions and Practices using Cisco Platforms - DEVOPS
CODE: WGAC-CSC-DEVOPS
Securing Cloud Deployments With Cisco Technologies - SECCLD
CODE: WGAC-CSC-SECCLD
Implementing and Operating Cisco Security Core Technologies - SCOR
CODE: WGAC-CSC-SCOR
Cisco IOS XR Broadband Network Gateway Implementation and Verification - IOSXR304
CODE: WGAC-CSC-IOSXR304
Cisco Stealthwatch for System Administrators - SSA
CODE: WGAC-CSC-SSA
Deploying Advanced Cisco Wireless LANs - WDAWL
CODE: WGAC-CSC-WDAWL
Administering Cisco Unified Contact Center Enterprise Part 2 - AUCCE2
CODE: WGAC-CSC-AUCCE2
Cisco Webex Teams & BE6K Implementation - WTHI
CODE: WGAC-CSC-WTHI
Cisco Express Networking Bootcamp Engineer Track - OCSE
CODE: WGAC-CSC-OCSE
Managing Enterprise Networks with Cisco Prime Infrastructure - MENPI
CODE: WGAC-CSC-MENPI
Implementing Cisco Collaboration Cloud and Edge Solutions - CLCEI
CODE: WGAC-CSC-CLCEI
Cisco IOS XR Multicast Routing Implementation and Verification - IOSXR302
CODE: WGAC-CSC-IOSXR302
Introducing Cisco NXOS Switches and Fabrics in the Data Center - DCINX
CODE: WGAC-CSC-DCINX
Performing CyberOps Using Cisco Security Technologies - CBRCOR
CODE: WGAC-CSC-CBRCOR
Introducing Cisco Unified Computing System - DCIUCS
CODE: WGAC-CSC-DCIUCS
Implementing Cisco SDWAN Solutions - SDWAN300
CODE: WGAC-CSC-SDWAN300
Cisco Unified Communications Security Implementation - CUCS
CODE: WGAC-CSC-CUCS
Designing Cisco Enterprise Wireless Network - ENWLSD
CODE: WGAC-CSC-ENWLSD
Cisco SD-WAN Operation and Deployment v1.0 - SDWFND
CODE: WGAC-CSC-SDWFND
Cisco IOS XR System Administration - IOSXR200
CODE: WGAC-CSC-IOSXR200
Operating Cisco IP Fabric for Media Solution - IPFMSN
CODE: WGAC-CSC-IPFMSN
Cisco Network Service Orchestrator NSO Essentials for Programmers and Network Architects v3.0 - NSO201
CODE: WGAC-CSC-NSO201
Configuring BGP on Cisco Routers - BGP
CODE: WGAC-CSC-BGP
Implementing Secure Solutions with Virtual Private Networks - SVPN
CODE: WGAC-CSC-SVPN
Understanding Cisco Data Center Foundations - DCFNDU
CODE: WGAC-CSC-DCFNDU
Implementing Cisco Service Provider VPN Services - SPVI
CODE: WGAC-CSC-SPVI
Implementing Cisco Enterprise SD-Branch v1.0 - ENSDBI
CODE: WGAC-CSC-ENSDBI
Cisco Meeting Server Intermediate - COLLAB250
CODE: WGAC-CSC-COLLAB250
Developing Applications and Automating Workflows using Cisco Core Platforms - DEVASC
CODE: WGAC-CSC-DEVASC
Bespoke Cisco Packaged Contact Centre Enterprise Workshop - BCPCCXW
CODE: WGAC-CSC-BCPCCXW
Securing Cisco Networks with Snort Rule Writing Best Practices - SSFRULES
CODE: WGAC-CSC-SSFRULES
Cisco Video Infrastructure Implementation VII
CODE: WGAC-CLC-VII
Deploying Cisco Unified Contact Center Express - UCCX
CODE: WGAC-CSC-UCCX
Multicloud Management with Cisco CloudCenter Suite - CLDCCS
CODE: WGAC-CSC-CLDCCS
Implementing Cisco Quality of Service - QOS
CODE: WGAC-CSC-QOS
Developing Applications for Cisco Webex and Webex Devices - DEVWBX
CODE: WGAC-CSC-DEVWBX
Cisco BE6K CUCM TelePresence and Expressway Video Solutions - BE6KBC
CODE: WGAC-CSC-BE6KBC
Deploying Cisco Unified Contact Center Express - UCCXD
CODE: WGAC-CSC-UCCXD
Cisco Meeting Server Support - SMSS
CODE: WGAC-CSC-SMSS
Cisco Unified Attendant Console Standard Administration - CUACS
CODE: WGAC-CSC-CUACS
DNAC Activation and Assurance - DNACAA
CODE: WGAC-CSC-DNACAA
Cisco Next Generation Wireless with Catalyst 9800 - CNGW9800
CODE: WGAC-CSC-CNGW9800
Implementing Cisco Advanced Call Control and Mobility Services - CLACCM
CODE: WGAC-CSC-CLACCM
Cisco Unified Communications Manager Advanced Admin - CUCMAA
CODE: WGAC-CSC-CUCMAA
Cisco SDWAN Operation and Deployment - ENSDW
CODE: WGAC-CSC-ENSDW
Adopting The Cisco Business Architecture Approach - DTBAA
CODE: WGAC-CSC-DTBAA
Implementing Cisco NX-OS Switches and Fabrics in the Data Center v1.0 - DCNX
CODE: WGAC-CSC-DCNX
Implementing and Operating Cisco Service Provider Network Core Technologies - SPCOR
CODE: WGAC-CSC-SPCOR
Configuring Cisco NXOS Switches and Fabrics in the Data Center - DCCNX
CODE: WGAC-CSC-DCCNX
Deploying Cisco Unified Intelligence Center - DUIC
CODE: WGAC-CSC-DUIC
Cisco NSO Advanced for Python Programmers - NSO300
CODE: WGAC-CSC-NSO300
Introducing Cisco Nexus 9000 Switches in NXOS Mode - DCINX9K
CODE: WGAC-CSC-DCINX9K
Implementing Cisco Multicast - MCAST
CODE: WGAC-CSC-MCAST
Mastering The Cisco Business Architecture Discipline - DTBAD
CODE: WGAC-CSC-DTBAD
Configuring the Cisco Nexus 9000 in NXOS Mode - C9KNX
CODE: WGAC-CSC-C9KNX
Implementing Cisco Collaboration Conferencing - CLCNF
CODE: WGAC-CSC-CLCNF
Cisco ASR 9000 Series IOS XR 64Bit Software Migration and Operational Enhancements - IOSXR211
CODE: WGAC-CSC-IOSXR211
Bespoke Cisco Unified Contact Centre Enterprise Workshop - BUCCXW
CODE: WGAC-CSC-BUCCXW
Engineering Cisco Meraki Solutions Bundle - ECMSBC
CODE: WGAC-CSC-ECMSBC
Engineering Cisco Meraki Solutions Part 2 - ECMS2
CODE: WGAC-CSC-ECMS2
Understanding Cisco Collaboration Foundations - CLFNDU
CODE: WGAC-CSC-CLFNDU
Cisco Virtual WideArea Application Services - VWAAS
CODE: WGAC-CSC-VWAAS
Operating and Implementing Cisco WAN Automation Engine - WAE200
CODE: WGAC-CSC-WAE200
Managing SAN Infrastructure with Cisco Data Center Network Manager v1.0 - DCNMS
CODE: WGAC-CSC-DCNMS
Introduction to Cisco Finesse Agent Desktop - CIFAD
CODE: WGAC-CSC-CIFAD
Cisco NCS 2000 Series Deploying 96Channel - OPT201
CODE: WGAC-CSC-OPT201
Implementing Cisco Enterprise Wireless Networks - ENWLSI
CODE: WGAC-CSC-ENWLSI
Cisco Customer Success Manager - DTCSM
CODE: WGAC-CSC-DTCSM
We use cookies to understand how you use our site and to improve your experience. To learn more, click here. Read our revised Privacy Policy and Terms and Conditions.