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Implementing Cisco Unified Communications Manager with Jabber - ICUCMJ

WGAC-CSC-ICUCMJ

Cisco

Description

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Introduction

This instructor-led course focuses on configuration, verification and troubleshooting of voice and point-to-point video solutions using Cisco Unified Communications Manager, Cisco Jabber Guest and Cisco MediaSense in single and multi-site deployments. There is a strong emphasis on lab oriented tasks for delegates to configure and verify Cisco Unified Communications Manager. The course runs as a ‘workshop’ environment where delegates can also make use of the instructors’ consultancy skills for specific areas of interest to them.

Duration: 5 days

Pricing is for mainland UK delivery only.

Indicative cost for EMEA delivery £POA

We can deliver the training in all the main European
languages.

Prerequisites & Audience
Audience: Support and deployment personnel, Administrators, or anyone who or needs an understanding of the Cisco Unified Communications Manager implementation e.g. Channel Partner / Reseller, Customer, Employees.

Prerequisites: Knowledge of data and voice networks. Delegates do not require any previous experience with Cisco Unified Communications Manager.
Course Benefits

The course will provide the skills and knowledge necessary for initial Cisco Unified Communications Manager configuration and implementation as well as day-to-day administration and management tasks.

Course Topics

IP Telephony overview.

Cisco Unified Communications architecture.

IP Telephony Call Flows.

Design Considerations.

Prime License Manager (PLM)

Cisco Unified Communications Manager features.

Running Cisco Unified Communications Manager in VMWare.

Adding IP phones in Cisco Unified Communications Manager using the Auto-registration process.

Domain Name System (DNS).

Manually adding IP phones in Cisco Unified Communications Manager.

Configuring Directory Numbers

Integrating the Apple iPhone, Nokia and Blackberry phones with Cisco Unified Communications Manager.

Using the Bulk Administration Tool (BAT) to add/modify IP phones in Cisco Unified Communications Manager.

Cisco IP Phones and Phone Settings.

Cisco Jabber for Windows Client and Service Profiles.

Cisco Unified Communications Manager IM and Presence Architecture.

Configuring Cisco Unified Communications Manager for Integration with the IM and Presence Server.

Configuring the IM and Presence server for integration with Cisco Unified Communications Manager.

IM and Presence Server System Parameters.

IM and Presence Server Security Parameters.

End user configuration.

Cisco Unified Client Services Framework.

Cisco Jabber for Windows Client and Service Profiles.

Desk Phone Control (CTI).

Desktop Share.

Rich UC Presence.

Point-to-point Instant Messaging (Chat).

IM and Presence Security Considerations.

Making voice and video calls.

Point-to-point video calls.

Multi-site Deployments and Inter-cluster Configuration.

IP Phone User Interfaces.

IP Phone Hardening.

Speed Dials.

Personal Address Book.

Configuring/modifying IP Phone Softkeys and Button Templates.

Loading IP Phone Firmware from a Peer IP hone.

Cisco Unified Communications Manager System and Enterprise Parameters.

End user configuration.

SIP Universal Resource Identifier (URI) Alpha Dialing

+E.164 Numbering Plan

Configuring Users in Microsoft Active Directory

Integrating Cisco Unified Communications Manager with a corporate user directory (LDAP integration and filtering).

Configuring user telephony features such as Call Pickup, Call Park, Callback, Intercom and Do Not Disturb.

Self care Portal.

Self Provisioning.

Recording using the Built in Barge feature on phone.

Cisco MediaSense Integration and Administration.

Cisco MediaSense API Users

Call Recording to an External Recording Server (MediaSense).

Cisco MediaSense Search and Play application.

Cisco Jabber Guest Integration.

Cisco Jabber System configuration.

Cisco Jabber Guest Link configuration.

Video Calls from a Web Browser (Click-to-Call).

Extension Mobility.

Extension Mobility Cross-Cluster.

Hunt Pilot, Hunt Lists and Line Groups (call coverage). Native call queuing for Hunt Pilots.

Call routing in Cisco Unified Communications Manager.

Dial plan considerations (including overlapping number schemes).

Installing and Activating a Numbering Plan.

Route Filters.

Time of Day routing.

Routing calls based on the Calling Number (CLI).

Call Forwarding.

Busy Lamp Field and Native Presence.

Forced Authorization Codes and Client Matter Codes.

Codec preference

Number Normalization and Digit Translation.

Media resources – e.g. Conferencing, Music on Hold, Video on Hold, Transcoding.

Service Advertisement Framework and Call Control Discovery

Codec Preference.

Video Endpoints.

Call Admission Control (CAC) Location Bandwidth Manager (LBM)

Class of Service (Partitions and Calling Search Spaces).

MGCP Gateways.

H.323 Gateways.

SIP Trunks.

Multi-site Deployments and Inter-Cluster Configuration.

Inter-Cluster Lookup Service (ILS) and Inter-Cluster Alpha URI Dialing.

Global Dial Plan Replication.

Disaster Recovery System.

Monitoring and Troubleshooting.

Quality Reporting Tool.

CDR Analysis and Reporting Tool (CAR).

Using the Dialed Number Analyser tool to verify correct configuration for call routing.

Real Time Monitoring Tool.

Using Analysis Manager for managing system trace files and searching call records.

Additional topics may be added on request.

Additional Information: This course runs as an open course in a flexible format based on the needs of the delegates. Alternatively, it can be tailored to meet the needs of a specific customer implementation and delivered to a closed group of delegates.

Certification
5

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