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Cisco Customer Success Manager

WGAC-CSC-DTCSM

Cisco Training Courses Certification 46a21f4384

Schedule

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Guaranteed to run
Cisco

Cisco Customer Success Manager

WGAC-CSC-DTCSM

Virtual ILT

Language: English

CET UTC+01:00

Start date:18 Oct 2022 09:00
End date:20 Oct 2022 17:00
Duration:3 days

$ 2,200

Open
Cisco

Cisco Customer Success Manager

WGAC-CSC-DTCSM

Virtual ILT

Language: English

GMT UTC+00:00

Start date:14 Nov 2022 09:00
End date:16 Nov 2022 17:00
Duration:3 days

$ 2,200

Open
Cisco

Cisco Customer Success Manager

WGAC-CSC-DTCSM

Virtual ILT

Language: English

CET UTC+01:00

Start date:12 Dec 2022 09:00
End date:14 Dec 2022 17:00
Duration:3 days

$ 2,200

Open
Cisco

Cisco Customer Success Manager

WGAC-CSC-DTCSM

Virtual ILT

Language: German

CET UTC+01:00

Start date:16 Jan 2023 09:00
End date:18 Jan 2023 17:00
Duration:3 days

$ 2,200

Self-paced
Cisco

Cisco Customer Success Manager

WGAC-CSC-DTCSM

$ 800

Description

Customer Success Concepts

  • Overview of the Customer Success Industry
  • Engaging with and Understanding the Customer
  • Transition to Subscription Economy
  • Engaging the Customer for Success
  • Customer Success Management Activities

This course has no formal prerequisites, but we recommend that you have:

  • Experience with and interest in working with customers to determine, measure, and deliver business outcomes through the implementation of technology
  • Time spent in a customer facing role, including technical sales, system engineering, or similar will be especially helpful

This course will help you:

  • Develop skills and knowledge around the increasingly crucial CSM role, which drives organizational and business outcomes from technology solutions in customer engagements
  • Understand key concepts and terminologies related to the CSM role
  • Prepare for the 820-605 CSM exam, which earns the Cisco Customer Success Manager Specialist certification

The description for this course is currently being updated.
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