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Cisco Customer Success Manager

WGAC-CSC-DTCSM

Cisco Training Courses Certification 46a21f4384

Schedule

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Open
Cisco

Cisco Customer Success Manager

WGAC-CSC-DTCSM

Virtual ILT

Language: English

CET UTC+01:00

Start date:14 Feb 2023 10:00
End date:16 Feb 2023 17:00
Duration:3 days

$ 2,200

Open
Cisco

Cisco Customer Success Manager

WGAC-CSC-DTCSM

Virtual ILT

Language: English

CET UTC+01:00

Start date:20 Feb 2023 10:00
End date:22 Feb 2023 17:00
Duration:3 days

$ 2,200

Open
Cisco

Cisco Customer Success Manager

WGAC-CSC-DTCSM

Virtual ILT

Language: English

CET UTC+01:00

Start date:13 Mar 2023 09:00
End date:15 Mar 2023 17:00
Duration:3 days

$ 2,200

Open
Cisco

Cisco Customer Success Manager

WGAC-CSC-DTCSM

Ljubljana

Language: English

CET UTC+01:00

Start date:13 Mar 2023 09:00
End date:15 Mar 2023 17:00
Duration:3 days

$ 1,950

Self-paced
Cisco

Cisco Customer Success Manager

WGAC-CSC-DTCSM

$ 800

Description

  • Transition to Subscription Economy
  • Customer and Industry Trends
  • Defining Customer Success and the CSM Role
  • Engaging the Customer for Success
  • Engaging the Customer for Success
  • Addressing Barriers
  • Customer Success Management Activities
  • Success Plan Elements
  • Customer Success Management Activities

This course has no formal prerequisites, but we recommend that you have:

  • Experience working with customers to determine, measure, and deliver business outcomes through the implementation of technology

After taking this course, you should be able to:

  • Describe the role of the Customer Success Manager
  • Describe the tools that the Customer Success Manager uses to ensure customer experience
  • Describe the lifecycle approach to customer experience

The description for this course is currently being updated.
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