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Cisco Customer Success Manager - DTCSM

WGAC-CSC-DTCSM

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Description

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Introduction

The role of Customer Success Manager (CuSM) is crucial to the business of services or subscription based products. Where the upfront investment is low, and the switching costs are negligible, having a focused resource to ensure that end customers achieve the promised benefits, increase use within their organization, and align your roadmap and product development to maximize the realized value, both organizations benefit. The Cisco Customer Success Manager certification provides a solid framework, and a core set of fundamental proven skills to deliver immediate value to the vendor/customer relationship. This instructor lead program spans three days, and provides an immersive training on the core tenets of Customer Success, diving into the Cisco Adoption VALUE Framework, and preparing the learners to successfully complete their certification, with case studies other group activities that increase confidence in their skills to be effective in the Customer Success role

Prerequisites & Audience

It is recommended, but not required, that students have the following knowledge and skills:

Previous experience of working with customers to determine, measure, and deliver business outcomes through the implementation of technology
Either completed the Cisco Customer Success Manager Foundations (DTCSMF) e-learning course or be familiar and comfortable with its content

Course Benefits

Upon completion of this course, you will be able to:

Understand what Customer Success means in the context of software based IT products or cloud based services that are targeted at enterprise customers
Understand the key tasks, and expectations from the Customer Success Manager role
Knowledge of CSF, KPI, and how they are related to success

Course Topics

Module 1: DiscoveryOverview of the CuSM role
Module 2: Engaging and Understanding the Customer
Module 3: Developing Customer Success
Module 4: Enabling and Influencing Customer Success
Module 5: Driving Utilization and Value
Module 6: Monitoring Ongoing Customer Health

Cisco courses

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Cisco IOS XR Multicast Routing Implementation and Verification - IOSXR302

CODE: WGAC-CSC-IOSXR302

Cisco Express Networking Bootcamp Engineer Track - OCSE

CODE: WGAC-CSC-OCSE

Cisco NCS 2000 Series Deploying 96Channel - OPT201

CODE: WGAC-CSC-OPT201

Cisco Aggregation Services Router 9000 Series Essentials - ASR9KE

CODE: WGAC-CSC-ASR9KE

Implementing DevOps Solutions and Practices using Cisco Platforms - DEVOPS

CODE: WGAC-CSC-DEVOPS

Applying Cisco Business Architecture Discipline - DTBAS

CODE: WGAC-CSC-DTBAS

Generating Reports with Cisco Unified Intelligence Center - CGRUIC

CODE: WGAC-CSC-CGRUIC

Introducing Cisco NXOS Switches and Fabrics in the Data Center - DCINX

CODE: WGAC-CSC-DCINX

Configuring BGP on Cisco Routers - BGP

CODE: WGAC-CSC-BGP

Implementing Segment Routing on Cisco IOS XR - SEGRTE201

CODE: WGAC-CSC-SEGRTE201

Cisco Virtual WideArea Application Services - VWAAS

CODE: WGAC-CSC-VWAAS

Cisco Unified Contact Centre Express Advanced Administration - CUCCXAA

CODE: WGAC-CSC-CUCCXAA

Implementing Cisco SD-WAN Solutions v2.0 - ENSDWI

CODE: WGAC-CSC-ENSDWI

Introducing Automation for Cisco Solutions - CSAU

CODE: WGAC-CSC-CSAU

Cisco IOS XR System Administration - IOSXR200

CODE: WGAC-CSC-IOSXR200

Cisco Unified Communications IPv6 Implementation - CUCIPI

CODE: WGAC-CSC-CUCIPI

Cisco Meeting Server Implementation - CMSI

CODE: WGAC-CSC-CMSI

Troubleshooting Cisco Data Center Infrastructure - DCIT

CODE: WGAC-CSC-DCIT

Cisco Optical Technology Advanced - OPT300

CODE: WGAC-CSC-OPT300

Managing Enterprise Security with Cisco Security Manager - SSECMGT

CODE: WGAC-CSC-SSECMGT

Introducing Cisco Nexus 9000 Switches in NXOS Mode - DCINX9K

CODE: WGAC-CSC-DCINX9K

Integrated Threat Defense Investigation and Mitigation - SECUR202

CODE: WGAC-CSC-SECUR202

Cisco IOS XR Broadband Network Gateway Implementation and Verification - IOSXR304

CODE: WGAC-CSC-IOSXR304

Cisco NSO Administration and DevOps - NSO303

CODE: WGAC-CSC-NSO303

Securing Cisco Networks with Open Source Snort - SSFSNORT

CODE: WGAC-CSC-SSFSNORT

Cisco Unified Contact Centre Express Bespoke UCCX CUCM CUC - CUCCE

CODE: WGAC-CSC-CUCCE

Implementing Automation for Cisco Service Provider Solutions - SPAUI

CODE: WGAC-CSC-SPAUI

Securing Email with Cisco Email Security Appliance - SESA

CODE: WGAC-CSC-SESA

Cisco Unified Communications Security Implementation - CUCS

CODE: WGAC-CSC-CUCS

Deploying Cisco Unified Contact Center Enterprise Software - DUCCE

CODE: WGAC-CSC-DUCCE

Configuring Cisco NXOS Switches and Fabrics in the Data Center - DCCNX

CODE: WGAC-CSC-DCCNX

Engineering Cisco Meraki Solutions Part 2 - ECMS2

CODE: WGAC-CSC-ECMS2

Implementing and Operating Cisco Service Provider Network Core Technologies - SPCOR

CODE: WGAC-CSC-SPCOR

Implementing an Integrated Threat Defense Solution - SECUR201

CODE: WGAC-CSC-SECUR201

Implementing Cisco Multicast - MCAST

CODE: WGAC-CSC-MCAST

Implementing Cisco Collaboration Conferencing - CLCNF

CODE: WGAC-CSC-CLCNF

Multicloud Management with Cisco CloudCenter Suite - CLDCCS

CODE: WGAC-CSC-CLDCCS

Cisco Unified Communications Manager Advanced Admin - CUCMAA

CODE: WGAC-CSC-CUCMAA

Configuring Cisco MDS 9000 Switches - DCMDS

CODE: WGAC-CSC-DCMDS

Introducing Cisco Unified Computing System - DCIUCS

CODE: WGAC-CSC-DCIUCS

Understanding Cisco Service Provider Network Foundations - SPFNDU

CODE: WGAC-CSC-SPFNDU

Cisco Service Provider 5G Technologies Foundations - SPMBL100

CODE: WGAC-CSC-SPMBL100

Securing the Web with Cisco Web Security Appliance - SWSA

CODE: WGAC-CSC-SWSA

Cisco IOS XR Basic Troubleshooting - IOSXR201

CODE: WGAC-CSC-IOSXR201

Introduction to Cisco IOS XR - IOSXR100

CODE: WGAC-CSC-IOSXR100

Designing Cisco Enterprise Networks - ENSLD

CODE: WGAC-CSC-ENSLD

Implementing Cisco Tetration Analytics - DCITET

CODE: WGAC-CSC-DCITET

Implementing Cisco Nexus 9000 Switches in NX-OS Mode - Advanced v1.0 - DCNXA

CODE: WGAC-CSC-DCNXA

Administering Cisco Unified Contact Center Enterprise Part 2 - AUCCE2

CODE: WGAC-CSC-AUCCE2

Deploying Cisco Connected Mobile Experiences - WCMX

CODE: WGAC-CSC-WCMX

Cisco Policy Suite Core Technologies for Mobility - CPSCTM

CODE: WGAC-CSC-CPSCTM

Leveraging Cisco Intent-Based Networking DNA Assurance v1.0 - DNAAS

CODE: WGAC-CSC-DNAAS

Cisco IPv6 Fundamentals, Design & Deployment - IP6FD

CODE: WGAC-CSC-IP6FD

DNAC Activation and Assurance - DNACAA

CODE: WGAC-CSC-DNACAA

Networking & TCP/IP Fundamentals - NWF

CODE: WGAC-CSC-NWF

Introduction to Cisco Sales Express Collaboration for Account Managers - ECICS

CODE: WGAC-CSC-ECICS

Kubernetes Integration with Cisco CloudCenter Suite v1.0 - CLDKUB

CODE: WGAC-CSC-CLDKUB

Cisco Certified Technician Supporting Cisco Routing and Switching Network Devices - RSTECH

CODE: WGAC-CSC-RSTECH

Cisco SD-WAN Operation and Deployment v1.0 - SDWFND

CODE: WGAC-CSC-SDWFND

Cisco UC Technical Training for Help Desk Engineers - UCTTHD

CODE: WGAC-CSC-UCTTHD

Implementing Cisco Collaboration Devices Express Collaboration for Systems Engineer - ECCICD

CODE: WGAC-CSC-ECCICD

Configuring VXLANs on Cisco Nexus 9000 Series Switches - DCVX9K

CODE: WGAC-CSC-DCVX9K

Implementing Automation for Cisco Data Center Solutions - DCAUI

CODE: WGAC-CSC-DCAUI

Developing Solutions using Cisco IoT and Edge Platforms - DEVIOT

CODE: WGAC-CSC-DEVIOT

Introduction to Cisco Sales SMB Account Manager - SMBICS

CODE: WGAC-CSC-SMBICS

Cisco Unified Communications Manager Intermediate Administration - CUCMIA

CODE: WGAC-CSC-CUCMIA

Securing Networks with Cisco Firepower Next Generation Firewall - SSNGFW

CODE: WGAC-CSC-SSNGFW

Wireshark Basic Principles - WBP

CODE: WGAC-CSC-WBP

Cisco Big Data Analytics& Architecture and Management - ANDMB

CODE: WGAC-CSC-ANDMB

Cisco Digital Network Architecture Implementation Essentials - DNAIE

CODE: WGAC-CSC-DNAIE

Cisco BE6K CUCM TelePresence and Expressway Video Solutions - BE6KBC

CODE: WGAC-CSC-BE6KBC

Implementing Cisco Enterprise Wireless Networks - ENWLSI

CODE: WGAC-CSC-ENWLSI

Implementing Cisco Quality of Service - QOS

CODE: WGAC-CSC-QOS

Planning and Deploying SD-Access Fundamentals (for Customers) v1.0 - CUST-SDA-FUND

CODE: WGAC-CSC-CUST-SDA-FUND

Securing Industrial IoT Networks with Cisco Technologies - ISECIN

CODE: WGAC-CSC-ISECIN

Deploying Cisco Unified Intelligence Center - DUIC

CODE: WGAC-CSC-DUIC

Cisco ASR 9000 Series IOS XR 64Bit Software Migration and Operational Enhancements - IOSXR211

CODE: WGAC-CSC-IOSXR211

Designing Cisco Data Center Infrastructure - DCID

CODE: WGAC-CSC-DCID

Implementing Cisco NX-OS Switches and Fabrics in the Data Center v1.0 - DCNX

CODE: WGAC-CSC-DCNX

Understanding Cisco Data Center Foundations - DCFNDU

CODE: WGAC-CSC-DCFNDU

Operating and Implementing Cisco WAN Automation Engine - WAE200

CODE: WGAC-CSC-WAE200

Cisco Webex Room Kit Support - CWRKS

CODE: WGAC-CSC-CWRKS

Cisco IOS XR Layer 3 VPN Implementation and Verification - IOSXR301

CODE: WGAC-CSC-IOSXR301

Transforming to a Cisco Intent-Based Network v1.0 - IBNTRN

CODE: WGAC-CSC-IBNTRN

Engineering Cisco Meraki Solutions Bundle - ECMSBC

CODE: WGAC-CSC-ECMSBC

Cisco Network Service Orchestrator NSO Essentials for Programmers and Network Architects v3.0 - NSO201

CODE: WGAC-CSC-NSO201

Understanding Cisco Wireless Foundations - WLFNDU

CODE: WGAC-CSC-WLFNDU

Cisco Customer Success Manager - DTCSM

CODE: WGAC-CSC-DTCSM

Cisco Small Business Technical Overview Exam Accelerated Bootcamp - SMBPPTO

CODE: WGAC-CSC-SMBPPTO

Implementing and Operating Cisco Security Core Technologies - SCOR

CODE: WGAC-CSC-SCOR

Introducing Cisco MDS 9000 Series Switches - DCIMDS

CODE: WGAC-CSC-DCIMDS

Developing Applications for Cisco Webex and Webex Devices - DEVWBX

CODE: WGAC-CSC-DEVWBX

Introduction to Cisco Finesse Supervisor Desktop - CIFSD

CODE: WGAC-CSC-CIFSD

Cisco Stealthwatch Security - SSO

CODE: WGAC-CSC-SSO

Deploying Basic and Advanced Cisco Wireless LANs Bootcamp - WDBWL-WDAWL

CODE: WGAC-CSC-WDBWL-WDAWL

Developing Applications and Automating Workflows using Cisco Core Platforms - DEVASC

CODE: WGAC-CSC-DEVASC

Implementing and Operating Cisco Data Center Core Technologies - DCCOR

CODE: WGAC-CSC-DCCOR

Mastering The Cisco Business Architecture Discipline - DTBAD

CODE: WGAC-CSC-DTBAD

Adopting The Cisco Business Architecture Approach - DTBAA

CODE: WGAC-CSC-DTBAA

Implementing Cisco HyperFlex - DCIHX

CODE: WGAC-CSC-DCIHX

Implementing Automation for Cisco Enterprise Solutions - ENAUI

CODE: WGAC-CSC-ENAUI

Understanding Cisco Cybersecurity Operations Fundamentals - CBROPS

CODE: WGAC-CSC-CBROPS

Cisco Next Generation Wireless with Catalyst 9800 - CNGW9800

CODE: WGAC-CSC-CNGW9800

Implementing Cisco Collaboration Cloud and Edge Solutions - CLCEI

CODE: WGAC-CSC-CLCEI

Protecting Against Malware Threats with Cisco AMP for Endpoints - SSFAMP

CODE: WGAC-CSC-SSFAMP

Performing CyberOps Using Cisco Security Technologies - CBRCOR

CODE: WGAC-CSC-CBRCOR

Cisco SDWAN Operation and Deployment - ENSDW

CODE: WGAC-CSC-ENSDW

Bespoke Cisco Unified Contact Centre Enterprise Workshop - BUCCXW

CODE: WGAC-CSC-BUCCXW

Implementing Cisco Collaboration Applications - CLICA

CODE: WGAC-CSC-CLICA

Bespoke Cisco SD Access Technical Training - BCSDATT

CODE: WGAC-CSC-BCSDATT

Operating Cisco IP Fabric for Media Solution - IPFMSN

CODE: WGAC-CSC-IPFMSN

Administering Cisco Unified Contact Center Enterprise Part 1 - AUCCE1

CODE: WGAC-CSC-AUCCE1

Cisco Meeting Server Intermediate - COLLAB250

CODE: WGAC-CSC-COLLAB250

Cisco Stealthwatch Network - SNO

CODE: WGAC-CSC-SNO

Deploying Cloud Connect Solutions with Cisco Cloud Services Router 1000V v1.0 - CLDCSR

CODE: WGAC-CSC-CLDCSR

Configuring the Cisco Nexus 9000 in NXOS Mode - C9KNX

CODE: WGAC-CSC-C9KNX

Deploying Basic Cisco Wireless LANs - WDBWL

CODE: WGAC-CSC-WDBWL

Introduction to Cisco Sales - ICS

CODE: WGAC-CSC-ICS

Implementing Cisco Unified Communications Manager with Jabber - ICUCMJ

CODE: WGAC-CSC-ICUCMJ

Cisco Webex Teams & BE6K Implementation - WTHI

CODE: WGAC-CSC-WTHI

Cisco Application Centric Infrastructure Operations and Troubleshooting - DCACIO

CODE: WGAC-CSC-DCACIO

Cisco NSO Advanced for Python Programmers - NSO300

CODE: WGAC-CSC-NSO300

Introduction to Cisco Sales Express Security - ESICS

CODE: WGAC-CSC-ESICS

Implementing Cisco Advanced Call Control and Mobility Services - CLACCM

CODE: WGAC-CSC-CLACCM

Introduction to Cisco Sales Express Networking - ENICS

CODE: WGAC-CSC-ENICS

Securing Cloud Deployments With Cisco Technologies - SECCLD

CODE: WGAC-CSC-SECCLD

Cisco Unified Attendant Console Standard End User - CUACSEU

CODE: WGAC-CSC-CUACSEU

Implementing Automation for Cisco Security Solutions - SAUI

CODE: WGAC-CSC-SAUI

Introduction to Cisco Finesse Agent Desktop - CIFAD

CODE: WGAC-CSC-CIFAD

Cisco Meeting Server Support - SMSS

CODE: WGAC-CSC-SMSS

Managing Enterprise Networks with Cisco Prime Infrastructure - MENPI

CODE: WGAC-CSC-MENPI

Implementing Secure Solutions with Virtual Private Networks - SVPN

CODE: WGAC-CSC-SVPN

Implementing and Administering Cisco Solutions - CCNA

CODE: WGAC-CSC-CCNA

Cisco Unified Contact Centre Express UCCX Video Call Centre Implementation with Jabber - UCCXVCCI

CODE: WGAC-CSC-UCCXVCCI

Cisco Stealthwatch for System Administrators - SSA

CODE: WGAC-CSC-SSA

Cisco Meeting Server Advanced - COLLAB350

CODE: WGAC-CSC-COLLAB350

Implementing and Configuring Cisco Identity Services Engine - SISE

CODE: WGAC-CSC-SISE

Deploying Advanced Cisco Wireless LANs - WDAWL

CODE: WGAC-CSC-WDAWL

Bespoke Cisco Packaged Contact Centre Enterprise Workshop - BCPCCXW

CODE: WGAC-CSC-BCPCCXW

Securing Networks with Cisco Firepower NextGeneration IPS - SSFIPS

CODE: WGAC-CSC-SSFIPS

Cisco BE6K CUCM CMS and Expressway Video Solutions - BCCEV

CODE: WGAC-CSC-BCCEV

Implementing Cisco Service Provider VPN Services - SPVI

CODE: WGAC-CSC-SPVI

Configuring Cisco Unified Computing System - DCCUCS

CODE: WGAC-CSC-DCCUCS

Designing Cisco Enterprise Wireless Network - ENWLSD

CODE: WGAC-CSC-ENWLSD

Implementing and Operating Cisco Enterprise Network Core Technologies - ENCOR

CODE: WGAC-CSC-ENCOR

Cisco Stealthwatch Tuning - SWAT

CODE: WGAC-CSC-SWAT

Cisco Small Business Technical Overview Bootcamp - SBTO

CODE: WGAC-CSC-SBTO

Understanding Cisco Collaboration Foundations - CLFNDU

CODE: WGAC-CSC-CLFNDU

Express Security for Systems Engineer Bootcamp - ASAESE

CODE: WGAC-CSC-ASAESE

Deploying Cisco SDAccess - ENSDA

CODE: WGAC-CSC-ENSDA

Implementing Cisco Application Centric Infrastructure - DCACI

CODE: WGAC-CSC-DCACI

Multicloud Automation and Orchestration with Cisco CloudCenter Suite - CLDAO

CODE: WGAC-CSC-CLDAO

Bespoke Introduction to Customizing Reports with Cisco Unified Intelligence Center - BICRCUIC

CODE: WGAC-CSC-BICRCUIC

Cisco Video Infrastructure Implementation VII

CODE: WGAC-CLC-VII

Implementing and Operating Cisco Collaboration Core Technologies - CLCOR

CODE: WGAC-CSC-CLCOR

Cisco Optical Technology Intermediate - OPT200

CODE: WGAC-CSC-OPT200

Implementing Cisco Enterprise SD-Branch v1.0 - ENSDBI

CODE: WGAC-CSC-ENSDBI

Implementing Cisco Service Provider Advanced Routing Solutions - SPRI

CODE: WGAC-CSC-SPRI

Engineering Cisco Meraki Solutions Part 1 - ECMS1

CODE: WGAC-CSC-ECMS1

Introducing Cisco Cloud Consumer Security - SECICC

CODE: WGAC-CSC-SECICC

Cisco Unified Communications Manager Advanced Administration with Jabber - UCMAAJ

CODE: WGAC-CSC-UCMAAJ

Cisco WebEx Teams Implementation - CWTI

CODE: WGAC-CSC-CWTI

Introduction to 802.1X Operations for Cisco Security Professionals

CODE: WGAC-CSC-802.1X

Cisco MDS 9000 Series Switches Overview - DCMDSO

CODE: WGAC-CSC-DCMDSO

Implementing Automation for Cisco Collaboration Solutions - CLAUI

CODE: WGAC-CSC-CLAUI

Implementing Cisco SDWAN Solutions - SDWAN300

CODE: WGAC-CSC-SDWAN300

Deploying Cisco Unified Contact Center Express - UCCX

CODE: WGAC-CSC-UCCX

Implementing Cisco Catalyst 9000 Switches - ENC9K

CODE: WGAC-CSC-ENC9K

Cisco Unified Attendant Console Standard Administration - CUACS

CODE: WGAC-CSC-CUACS

Implementing Cisco - MPLS

CODE: WGAC-CSC-MPLS

Network Convergence System 5500 Series Router v1.0 - NCS5500HW

CODE: WGAC-CSC-NCS5500HW

Developing Applications Using Cisco Platforms and APIs - DEVCOR

CODE: WGAC-CSC-DEVCOR

Managing SAN Infrastructure with Cisco Data Center Network Manager v1.0 - DCNMS

CODE: WGAC-CSC-DCNMS

Securing Cisco Networks with Snort Rule Writing Best Practices - SSFRULES

CODE: WGAC-CSC-SSFRULES

Implementing Cisco Enterprise Advanced Routing and Services - ENARSI

CODE: WGAC-CSC-ENARSI

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