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Cisco Customer Success Manager
WGAC-CSC-DTCSM
Schedule
See all events for this courseSee all Courses
Open
Cisco Customer Success Manager
WGAC-CSC-DTCSM
Cisco Customer Success Manager
WGAC-CSC-DTCSM
Virtual ILT
Language: English
CET UTC+01:00
| Start date: | 14 Feb 2023 10:00 |
| End date: | 16 Feb 2023 17:00 |
| Duration: | 3 days |
$ 2,200
Open
Cisco Customer Success Manager
WGAC-CSC-DTCSM
Cisco Customer Success Manager
WGAC-CSC-DTCSM
Virtual ILT
Language: English
CET UTC+01:00
| Start date: | 20 Feb 2023 10:00 |
| End date: | 22 Feb 2023 17:00 |
| Duration: | 3 days |
$ 2,200
Open
Cisco Customer Success Manager
WGAC-CSC-DTCSM
Cisco Customer Success Manager
WGAC-CSC-DTCSM
Virtual ILT
Language: English
CET UTC+01:00
| Start date: | 13 Mar 2023 09:00 |
| End date: | 15 Mar 2023 17:00 |
| Duration: | 3 days |
$ 2,200
Open
Cisco Customer Success Manager
WGAC-CSC-DTCSM
Cisco Customer Success Manager
WGAC-CSC-DTCSM
Ljubljana
Language: English
CET UTC+01:00
| Start date: | 13 Mar 2023 09:00 |
| End date: | 15 Mar 2023 17:00 |
| Duration: | 3 days |
$ 1,950
Self-paced
Cisco Customer Success Manager
WGAC-CSC-DTCSM
Cisco Customer Success Manager
WGAC-CSC-DTCSM
$ 800
Description
- Transition to Subscription Economy
- Customer and Industry Trends
- Defining Customer Success and the CSM Role
- Engaging the Customer for Success
- Engaging the Customer for Success
- Addressing Barriers
- Customer Success Management Activities
- Success Plan Elements
- Customer Success Management Activities
This course has no formal prerequisites, but we recommend that you have:
- Experience working with customers to determine, measure, and deliver business outcomes through the implementation of technology
After taking this course, you should be able to:
- Describe the role of the Customer Success Manager
- Describe the tools that the Customer Success Manager uses to ensure customer experience
- Describe the lifecycle approach to customer experience
The description for this course is currently being updated.
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