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Cisco Customer Success Manager
WGAC-CSC-DTCSM
Schedule
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Guaranteed to run
Cisco Customer Success Manager
WGAC-CSC-DTCSM
Cisco Customer Success Manager
WGAC-CSC-DTCSM
Virtual ILT
Language: English
CET UTC+01:00
| Start date: | 18 Oct 2022 09:00 |
| End date: | 20 Oct 2022 17:00 |
| Duration: | 3 days |
$ 2,200
Open
Cisco Customer Success Manager
WGAC-CSC-DTCSM
Cisco Customer Success Manager
WGAC-CSC-DTCSM
Virtual ILT
Language: English
GMT UTC+00:00
| Start date: | 14 Nov 2022 09:00 |
| End date: | 16 Nov 2022 17:00 |
| Duration: | 3 days |
$ 2,200
Open
Cisco Customer Success Manager
WGAC-CSC-DTCSM
Cisco Customer Success Manager
WGAC-CSC-DTCSM
Virtual ILT
Language: English
CET UTC+01:00
| Start date: | 12 Dec 2022 09:00 |
| End date: | 14 Dec 2022 17:00 |
| Duration: | 3 days |
$ 2,200
Open
Cisco Customer Success Manager
WGAC-CSC-DTCSM
Cisco Customer Success Manager
WGAC-CSC-DTCSM
Virtual ILT
Language: German
CET UTC+01:00
| Start date: | 16 Jan 2023 09:00 |
| End date: | 18 Jan 2023 17:00 |
| Duration: | 3 days |
$ 2,200
Self-paced
Cisco Customer Success Manager
WGAC-CSC-DTCSM
Cisco Customer Success Manager
WGAC-CSC-DTCSM
$ 800
Description
Customer Success Concepts
- Overview of the Customer Success Industry
- Engaging with and Understanding the Customer
- Transition to Subscription Economy
- Engaging the Customer for Success
- Customer Success Management Activities
This course has no formal prerequisites, but we recommend that you have:
- Experience with and interest in working with customers to determine, measure, and deliver business outcomes through the implementation of technology
- Time spent in a customer facing role, including technical sales, system engineering, or similar will be especially helpful
This course will help you:
- Develop skills and knowledge around the increasingly crucial CSM role, which drives organizational and business outcomes from technology solutions in customer engagements
- Understand key concepts and terminologies related to the CSM role
- Prepare for the 820-605 CSM exam, which earns the Cisco Customer Success Manager Specialist certification
The description for this course is currently being updated.
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