This 10 day bootcamp is an accelerated course and covers installation and administration of Cisco Unified Contact Center Enterprise v10.0. This course combines the content from the Administering Cisco Contact Center Enterprise Part 1 and 2 (AUCCE1 and AUCCE2) and the Deploying Cisco Unified Contact Center Enterprise (DUCCE) courses. This course will give you an understanding of the Cisco Unified CCE v10.0 system, the Intelligent Contact Management (ICM) routing application, and Cisco Outbound Option. You will accomplish this by configuring the Cisco Unified CCE v10.0 software, use the ICM routing software to route calls from Cisco Voice Portal and from Cisco Unified Communications Manager.
Additionally, you will use various ICM utilities to aid you in locating configuration errors and you will configure the Cisco Outbound Option. Further this course will give you an understanding of the Cisco Unified CCE deployment capabilities, processes, fault tolerance, installation, and basic troubleshooting. You will accomplish this by installing the Cisco Unified CCE software and introducing Cisco Unified CCE troubleshooting tools. This course also provides in-depth information and hands-on labs of the Cisco Unified Intelligence Center reporting platform.
This course combines the content from 3 x separate Cisco courses and condenses 15 days content into 10 days. As such, delegates are required to ensure they meet the pre-requisites and should expect extended training days in the classroom and additional reading.
Delegates who would prefer not to attend an accelerated course may wish to consider attending the following courses instead:
- Deploying Cisco Unified Contact Center Enterprise Software (DUCCE)
- Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1)
- Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE2)