Select a different country or region to see content specific to your location and make online purchases.
Filter Events

Cisco Unified Communications Manager Advanced Admin - CUCMAA


Cisco Training Courses Certification 46a21f4384


See all Courses


The Workshop will provide the skills and knowledge necessary for day-to-day administration and management tasks of Cisco Unified Communications Manager. The focus will be on the administrative tasks required for adding, moving and changing IP phones and users as well as administering user telephony features. Additional skills include administering PSTN connections, gateways and dial plan administration.

Duration: 4 days

Pricing is for mainland UK delivery only.

cost for EMEA delivery £POA

We can
deliver the training in all the main European languages.

A basic knowledge of data and voice networks. Delegates do not require any previous experience with Cisco Unified Communications Manager.

IP Telephony Overview
Cisco Unified Communications Architecture
IP Telephony Call Flows
Cisco Unified Communications Manager features
Cisco IP Phones and Phone Settings
IP Phone User Interfaces
Adding IP phones in Cisco Unified Communications Manager using the Auto-registration process
Manually adding IP phones in Cisco Unified Communications Manager
Configuring Directory Numbers
Moving/changing IP Phones and Directory Numbers
Deleting IP Phone
Adding a PC to the IP Phone ‘Data Port’
Additional IP Phone Administration - IP Phone Hardening
Speed Dials
Personal Address Book
Configuring/modifying IP Phone Softkeys and Button Templates
Loading IP Phone Firmware
Cisco Unified Communications Manager System and Enterprise Parameters
Administration of the Corporate User Directory
Add/Delete/Modify Cisco Unified Communications Manager End User Configuration.
Administration of Cisco Unified Communications Manager LDAP Integration
Add/Delete/Modify End Users in Microsoft Active Directory
Modifying LDAP Integration and Custom LDAP Filters
Administering the End User Web Login
Administering User Telephony Features such as Call Pickup, Call Park, Callback, Intercom and Do Not Disturb
Call Forwarding
IP Phone Services
Extension Mobility
Extension Mobility Cross-Cluster
Call Coverage - Hunt Pilot, Hunt Lists and Line Groups
Call Routing in Cisco Unified Communications Manage
Dial Plan Administration
Admin Tasks for Native Presence and the Busy Lamp Field
Forced Authorization Codes and Client Matter Codes
Digit Translation
Media resources – Conferencing, Music on Hold, Transcoding
Call Admission Control (Limiting The Number of Calls)
Class of Service (Partitions and Calling Search Spaces)
Time of Day routing
Administering PSTN Connections
MGCP Gateways
H.323 Gateways
SIP Trunks
Multi-site Deployments and Inter-Cluster Configuration
Backup and Disaster Recovery
Basic Monitoring and Troubleshooting
Quality Reporting Tool
CDR Analysis and Reporting Tool
Using the Dialed Number Analyser Tool
Real Time Monitoring Tool
Additional topics may be added on request
We use cookies to understand how you use our site and to improve your experience. To learn more, click here. Read our revised Privacy Policy and Terms and Conditions.