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Cisco Unified Attendant Console Standard End User - CUACSEU

WGAC-CSC-CUACSEU

Cisco

Description

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Introduction

This instructor-led course focuses on using the Cisco Unified Attendant Console Standard client. There is a strong emphasis on lab oriented tasks for delegates to use and become familiar with Cisco Unified Attendant Console Standard features. The course runs as a ‘workshop’ environment where delegates can focus on specific areas of interest to them.

Duration: 1 day

Pricing is for mainland UK delivery only.

Indicative
cost for EMEA delivery £POA

We can
deliver the training in all the main European languages.

Prerequisites & Audience
Delegates do not require any previous experience with Cisco Unified Attendant Console Standard. A basic knowledge of using telephones and/or computers is preferred.


Course Benefits

The course will provide the skills and knowledge necessary for performing day-to-day tasks using Cisco Unified Attendant Console Standard in a Cisco Unified Communications Manager deployment. The focus will be on tasks such as handling calls as well as adding, moving and changing contacts in Cisco Unified Attendant Console Standard. This course can be combined with additional Cisco Unified Communications Manager and Unified Communications End User courses.

Course Topics

Introduction to Cisco Unified Attendant Console Standard Features

Cisco Unified Attendant Console Standard Menus and Windows

Operator Login/Logout

Making and Answering Calls Using Cisco Unified Attendant Console Standard

Making and Answering Calls Using the Cisco IP Phone

Call History

Call Hold

Join Calls

Conference Calls

Blind Transfer

Consult Transfer

Transfer to Voicemail

Email

Call Park

Call Forward

Do Not Disturb

Operator Shortcuts

Using Cisco IP Phones and Jabber

Searching the Corporate Directory

Directory Search Features e.g. Display Options: Caller ID, First Name, Last Name, Manager, etc

Modifying Contact Fields Displayed

Adding Directory Groups

Managing Contacts/Speed Dials: Add/Delete/Edit, Import from a file, Export

Contact Alternate Phone Numbers

Directory Presence and Busy Lamp Field

Operator Shared Line Introduction

Operator Extension Mobility Introduction

Hunt Groups Introduction

Operator Hunt Group Login/Logout

Layout Customization

Introduction to Additional Features such as Multiple Operator Line, Sign-in Device Restriction, Configuration Lockdown, Events for Operator Alerts

Additional topics may be added on request

Additional Information: This course runs as an open course in a flexible format based on the needs of the delegates. Alternatively, it can be tailored to meet the needs of a specific customer implementation and delivered to a closed group of delegates.

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