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Cisco Unified Attendant Console Standard Administration - CUACS

WGAC-CSC-CUACS

Cisco

Description

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Introduction

This instructor-led course focuses on the administration of Cisco Unified Attendant Console Standard. There is a strong emphasis on lab oriented tasks for delegates to configure and verify Cisco Unified Attendant Console Standard features. The course runs as a ‘workshop’ environment where delegates can focus on specific areas of interest to them.

The course will provide the skills and knowledge necessary for day-to-day administration and management tasks of Cisco Unified Attendant Console Standard in a Cisco Unified Communications Manager deployment. The focus will be on the administrative tasks required for adding, moving and changing contacts as well as administering and using Cisco Unified Attendant Console Standard features. This course can be combined with additional Cisco Unified Communications Manager and Unified Communications Administration courses.

Duration: 1 day

Pricing is for mainland UK delivery only.

We can
deliver the training in all the main European languages.

Indicative
cost for EMEA delivery £POA

Prerequisites & Audience

A basic knowledge of data and voice networks. Delegates do not require any previous experience with Cisco Unified Attendant Console Standard.

Audience: Administrators or anyone who or needs an understanding of Cisco Unified Attendant Console Standard administration e.g. Customer, Employees, Managers, Channel Partner / Reseller.

Course Benefits
Course Topics

Introduction to Cisco Unified Attendant Console Standard

Cisco Unified Attendant Console Standard Architecture and Features

Cisco Unified Attendant Console Standard Installation

Corporate Directory

Directory Groups

Managing Contacts/Speed Dials: Add/Delete/Edit, Import from a file, Export

Contact Alternate Phone Numbers

Directory Filters

Directory Search Features e.g. Display Options: Caller ID, First Name, Last Name, Manager, etc

Modify Contact Fields Available

Single/Multiple Operator User Accounts

Integration with Cisco IP Phones and Jabber

Operator Shared Lines

Operator Extension Mobility

Hunt Groups and Operator Hunt Group Login/Logout

Multiple Operator Lines

Operator Login

Sign-in Device Restriction

Configuration Lockdown

Layout Customization

Making and Answering Calls

Call History

Busy Lamp Field

Additional Call Features e.g. Blind Transfer, Consult Transfer, Hold, Join, Conference

Transfer to Voicemail

Email

Call Park

Call Forward

Do Not Disturb

Operator Shortcuts

Events for Operator Alerts

Additional topics may be added on request

Additional Information: This course runs as an open course in a flexible format based on the needs of the delegates. Alternatively, it can be tailored to meet the needs of a specific customer implementation and delivered to a closed group of delegates.

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