This instructor-led course focuses on generating reports with Cisco Unified Intelligence Center (CUIC) in a Unified Contact Centre Express (UCCX) environment, and customizing stock reports using the normal CUIC version provided with UCCX. Login access is required to the customer Cisco Unified Intelligence Center. Additional, advanced report customization using the standalone CUIC Premium license is not covered in this workshop. The course runs as a ‘workshop’ environment where delegates can focus on specific areas of interest to them.
Duration: 1 day
Pricing is for mainland UK delivery only.
deliver the training in all the main European languages.
cost for EMEA delivery £POA