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Troubleshooting Cisco Contact Center Enterprise

WGAC-CSC-CCET

Cisco Training Courses Certification 46a21f4384

Schedule

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Description

CCE Flows and Process Review

  • Troubleshooting and Support Methodology
  • PCCE Component Review
  • PCCE Call Flow Review

CCE Diagnostic Tools

  • Diagnostic Framework Suite
  • Run Analysis Manager
  • Run Unified System Command-Line Interface (CLI)

Troubleshooting CCE

  • Troubleshoot Certificates
  • Troubleshoot Cisco Finesse
  • Troubleshoot a PCCE Deployment

To fully benefit from this course, you should have the following knowledge:

  • Strong knowledge of computer networking components: Windows A/D, SQL Server, and components (servers, routers, switches)
  • Strong understanding of IP networks
  • Advanced experience administering of Cisco Packaged Contact Center Enterprise
  • Experience deploying Cisco Packaged Contact Center Enterprise
  • Experience administering and troubleshooting Cisco Unified Communications Manager and Voice Gateways

Recommended Cisco offerings that may help you meet these prerequisites:

After taking this course, you should be able to:

  • Describe CCE flows and processes required to support and troubleshoot the PCCE deployment
  • Introduce the many diagnostic tools available to the engineer responsible for troubleshooting a PCCE environment
  • Apply troubleshooting tools and techniques to address issues with CCE Certificates, Cisco Finesse, and PCCE Deployment

The description for this course is currently being updated.
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