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Shaping the future of IT skills

Maximising IT performance through learning

Reporting Cisco Contact Center Enterprise - CCER

WGAC-CSC-CCER

Schedule

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Currently there are no public dates for this course. We can offer you a private group training, or you can pre-register upfront for a future public class. Please contact us.

Description

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Introduction

The Reporting Cisco Contact Center Enterprise (CCER) v1.0 course provides an architectural overview of the Contact Center Enterprise (CCE) Solution components and deployment models. You will learn the end-to-end reporting solutions of CCE designed to assist customers and partners in the task of creating reports and managing disparate data sources. The course explains the nuances of analyzing and troubleshooting in various deployment scenarios: Designed Tier 2/Day 2 Support. The Cisco® Contact Center Enterprise (CCE) solution helps businesses deliver a connected digital experience, enabling you to provide contextual, continuous, and capability-rich journeys for your customers, across time and channels. The course teaches you the business application of the CCE solution providing the framework of interrelationship between both core and optional components required to configure the CCE solution.

Prerequisites & Audience

To fully benefit from this course, you should have the following knowledge:

Basic knowledge of computer networking components: Windows Active Directory (AD) SQL Server and components (servers, routers, switch) is helpful but not required
Understanding of Cisco Packaged Contact Center Enterprise components and call flows
Experience administering Cisco Packaged Contact Center Enterprise

Recommended Cisco offerings that may help you meet these prerequisites:

Understanding Cisco Contact Center Enterprise Foundations (CCEF)
Administering Cisco Contact Center Enterprise (CCEA)
Implementing and Administering Cisco Solutions (CCNA)
Understanding Cisco Collaboration Foundations (CLFNDU)

Course Benefits

This course will help you:

Consolidate disparate data into manageable, comprehensive reports
Understand the business application of the CCE solution and how it provides a framework of correlation between core and optional components

After taking this course, you should be able to:

Explain the Cisco Unified Intelligence Center including the benefits and features of the system and describe the high-level architecture of Cisco Unified Intelligence Center in the UCCE environment
Understand the Cisco Unified Intelligence Center administration console to perform Cisco Unified Intelligence Center administrative, maintenance and provisioning functions
Discuss the functional attributes of the Cisco Unified Intelligence Center
Customize Cisco Unified Intelligence Center Reports and Views

Course Topics

Cisco Unified Intelligence Center Foundations

Cisco Unified Intelligence Center - Basics
Cisco Unified Intelligence Center - Deployment Models

Cisco Unified Intelligence Center Administration and Operations Console

Operations Console (OAMP) Console Introduction
Admin User Management

Cisco Unified Intelligence Center Attributes

Stock Reporting
Dashboard Features

Cisco Unified Intelligence Center Custom Reports and Views

Creating Views
Building Report Definitions

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CODE: WGAC-CSC-BE6KBC

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CODE: WGAC-CSC-DCACIA

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CODE: WGAC-CSC-CUST-SDA-FUND

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CODE: WGAC-CSC-ECMSBC

Cisco Contact Center Enterprise Fundamentals & Admin Boot Camp - CCEABC

CODE: WGAC-CSC-CCEABC

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CODE: WGAC-CSC-CCNA

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CODE: WGAC-CSC-SPCOR

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CODE: WGAC-CSC-CCET

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CODE: WGAC-CSC-SDWDES

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CODE: WGAC-CSC-IOSXR210

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CODE: WGAC-CSC-CNGW9800

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CODE: WGAC-CSC-SPMBL100

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CODE: WGAC-CSC-SPRI

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CODE: WGAC-CSC-IP6FD

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CODE: WGAC-CSC-UCWIT

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CODE: WGAC-CSC-DNASPA

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CODE: WGAC-CSC-CLAUI

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CODE: WGAC-CSC-DTBAA

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CODE: WGAC-CSC-CCEAA

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CODE: WGAC-CSC-ENWLSD

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CODE: WGAC-CSC-SSNGFW

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CODE: WGAC-CSC-SMBPPTO

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CODE: WGAC-CSC-CCEA

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CODE: WGAC-CSC-SDWAN300

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CODE: WGAC-CSC-EPDG3D

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CODE: WGAC-CSC-UCWSF

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CODE: WGAC-CSC-DCCUCS

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CODE: WGAC-CSC-DNASEC

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CODE: WGAC-CSC-SECUR201

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CODE: WGAC-CSC-CWTWIFI6

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CODE: WGAC-CSC-IOSXR100

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CODE: WGAC-CSC-DCNMS

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CODE: WGAC-CSC-SECICC

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CODE: WGAC-CSC-DEVCOR

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CODE: WGAC-CSC-SEGRTE201

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CODE: WGAC-CSC-TEDI

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CODE: WGAC-CSC-SPCNCI

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CODE: WGAC-CSC-UCCX

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CODE: WGAC-CSC-SPAUI

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CODE: WGAC-CSC-DNAAS

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CODE: WGAC-CSC-SESA

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CODE: WGAC-CSC-IBNTRN

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CODE: WGAC-CSC-SDA9KPW

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CODE: WGAC-CSC-IPFMSN

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CODE: WGAC-CSC-CUCMIA

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CODE: WGAC-CSC-NWF

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CODE: WGAC-CSC-WDBWL

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CODE: WGAC-CSC-SDWSPO

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CODE: WGAC-CSC-DTCSM

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CODE: WGAC-CSC-SDADS

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CODE: WGAC-CSC-OPT200

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CODE: WGAC-CSC-ENICS

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CODE: WGAC-CSC-DAUCCEBC

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CODE: WGAC-CSC-CWTI

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CODE: WGAC-CSC-ICS

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CODE: WGAC-CSC-DCACIO

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CODE: WGAC-CSC-CLDCCS

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CODE: WGAC-CSC-CSAU

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CODE: WGAC-CSC-SDWUMB

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CODE: WGAC-CSC-CIFAD

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CODE: WGAC-CSC-WBP

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CODE: WGAC-CSC-CUCCXAA

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CODE: WGAC-CSC-ENSDBI

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CODE: WGAC-CSC-DEVWBX

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CODE: WGAC-CSC-CUACS

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CODE: WGAC-CSC-SDWADV

Engineering Cisco Meraki Solutions Part 1 - ECMS1

CODE: WGAC-CSC-ECMS1

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CODE: WGAC-CSC-SSFRULES

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CODE: WGAC-CSC-CIAI

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CODE: WGAC-CSC-CUCMAA

Managing LAN Infrastructure with Cisco Data Center Network Manager - DCNML

CODE: WGAC-CSC-DCNML

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CODE: WGAC-CSC-ENSDWI

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CODE: WGAC-CSC-SDWFND

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CODE: WGAC-CSC-DCCOR

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CODE: WGAC-CSC-SSECMGT

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CODE: WGAC-CSC-SSFAMP

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CODE: WGAC-CSC-ENWLSI

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CODE: WGAC-CSC-DCFNDU

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CODE: WGAC-CSC-SWCF

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CODE: WGAC-CSC-SBTO

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CODE: WGAC-CSC-CLDCSR

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CODE: WGAC-CSC-ASR9KE

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CODE: WGAC-CSC-ICUCMJ

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CODE: WGAC-CSC-CLCEI

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CODE: WGAC-CSC-CWRKS

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CODE: WGAC-CSC-BCPCCXW

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CODE: WGAC-CSC-ENSLD

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CODE: WGAC-CSC-UCMAAJ

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CODE: WGAC-CSC-UCWDA

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CODE: WGAC-CSC-DNAPF

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CODE: WGAC-CSC-WLFNDU

Understanding Cisco SDA Fundamentals - SDAFND

CODE: WGAC-CSC-SDAFND

Cisco Stealthwatch Tuning - SWAT

CODE: WGAC-CSC-SWAT

Configuring BGP on Cisco Routers - BGP

CODE: WGAC-CSC-BGP

Understanding Cisco Cybersecurity Operations Fundamentals - CBROPS

CODE: WGAC-CSC-CBROPS

Kubernetes Integration with Cisco CloudCenter Suite - CLDKUB

CODE: WGAC-CSC-CLDKUB

Introduction to Cisco Sales SMB Account Manager - SMBICS

CODE: WGAC-CSC-SMBICS

Bespoke Cisco SD Access Technical Training - BCSDATT

CODE: WGAC-CSC-BCSDATT

Implementing Cisco Collaboration Applications - CLICA

CODE: WGAC-CSC-CLICA

Cisco Virtual Wide Area Application Services - VWAAS

CODE: WGAC-CSC-VWAAS

Securing Cloud Deployments With Cisco Technologies - SECCLD

CODE: WGAC-CSC-SECCLD

Introduction to Cisco Tetration Analytics™ Operations and Administration - TETOPS

CODE: WGAC-CSC-TETOPS

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CODE: WGAC-CSC-CUACSEU

Implementing Cisco MPLS - MPLS

CODE: WGAC-CSC-MPLS

Implementing Cisco Contact Center Enterprise - CCEI

CODE: WGAC-CSC-CCEI

Cisco Collaboration Systems Release 12.x Administrator Workshop - CSR12ADMIN

CODE: WGAC-CSC-CSR12ADMIN

Cisco Wireless AireOS / WiFi 6 Workshop - AIREOS-WIFI6

CODE: WGAC-CSC-AIREOS-WIFI6

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CODE: WGAC-CSC-DUIC

Implementing DevOps Solutions and Practices using Cisco Platforms - DEVOPS

CODE: WGAC-CSC-DEVOPS

Implementing Cisco HyperFlex - DCIHX

CODE: WGAC-CSC-DCIHX

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CODE: WGAC-CSC-IOSXR304

Understanding Cisco Contact Center Enterprise Foundations - CCEF

CODE: WGAC-CSC-CCEF

Administering Cisco Unified Contact Center Enterprise Part 1 - AUCCE1

CODE: WGAC-CSC-AUCCE1

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CODE: WGAC-CSC-DEVASC

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CODE: WGAC-CSC-BUCCXW

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CODE: WGAC-CSC-ASAESE

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CODE: WGAC-CSC-DEVIOT

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CODE: WGAC-CSC-DCACIT

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CODE: WGAC-CSC-ENARSI

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CODE: WGAC-CSC-SAUI

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CODE: WGAC-CSC-UCTTHD

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CODE: WGAC-CSC-MCAST

Configuring Cisco MDS 9000 Switches - DCMDS

CODE: WGAC-CSC-DCMDS

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CODE: WGAC-CSC-IPFMFD

Reporting Cisco Contact Center Enterprise - CCER

CODE: WGAC-CSC-CCER

Cisco ASR 9000 Series IOS XR 64Bit Software Migration and Operational Enhancements - IOSXR211

CODE: WGAC-CSC-IOSXR211

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CODE: WGAC-CSC-NSO303

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CODE: WGAC-CSC-OPT201

Network Convergence System 5500 Series Router - NCS5500

CODE: WGAC-CSC-NCS5500

Administering Cisco Unified Contact Center Enterprise Part 2 - AUCCE2

CODE: WGAC-CSC-AUCCE2

Cisco Umbrella Technical Workshop - CIUTW

CODE: WGAC-CSC-CIUTW

Designing Cisco Data Center Infrastructure - DCID

CODE: WGAC-CSC-DCID

Selling Cisco SD-WAN - SCSDW

CODE: WGAC-CSC-SCSDW

Cisco Stealthwatch Foundations - SF

CODE: WGAC-CSC-SF

Introduction to Cisco Sales Express Security - ESICS

CODE: WGAC-CSC-ESICS

Implementing Automation for Cisco Data Center Solutions - DCAUI

CODE: WGAC-CSC-DCAUI

Cisco IOS XR Ethernet VPN Implementation and Verification - IOSXR303

CODE: WGAC-CSC-IOSXR303

Implementing and Operating Cisco Enterprise Network Core Technologies - ENCOR

CODE: WGAC-CSC-ENCOR

Implementing and Configuring Cisco Identity Services Engine - SISE

CODE: WGAC-CSC-SISE

Implementing Cisco Nexus 9000 Switches in NX-OS Mode - Advanced - DCNXA

CODE: WGAC-CSC-DCNXA

Cisco Mobility Express WiFi Solution Technical Training - CMEWFS

CODE: WGAC-CSC-CMEWFS

Implementing and Operating Cisco Collaboration Core Technologies - CLCOR

CODE: WGAC-CSC-CLCOR

Cisco Software-Defined Access Implementation and Troubleshooting - SDAIT

CODE: WGAC-CSC-SDAIT

Cisco Unified Communications IPv6 Implementation - CUCIPI

CODE: WGAC-CSC-CUCIPI

Implementing Cisco Converged SDN Transport Solution - SPSDNTXP

CODE: WGAC-CSC-SPSDNTXP

Implementing Automation for Cisco Enterprise Solutions - ENAUI

CODE: WGAC-CSC-ENAUI

Self-Drive Cisco DNA Secure Mobility for SEs - SDDNA

CODE: WGAC-CSC-SDDNA

Implementing and Administering Cisco Solutions - Extended - CCNA8D

CODE: WGAC-CSC-CCNA8D

Cisco Unified Communications Security Implementation - CUCS

CODE: WGAC-CSC-CUCS

ACI Integration and OpenStack - ACISTK

CODE: WGAC-CSC-ACISTK

Programming for Network Engineers - PRNE

CODE: WGAC-CSC-PRNE

Introducing and Configuring Cisco Unified Computing System Boot Camp - DCUCSBC

CODE: WGAC-CSC-DCUCSBC

Cisco Business Edition 6000/7000 v10.x Implementation and Administration - BE6KIA

CODE: WGAC-CSC-BE6KIA

Configuring Cisco ISE Essentials for SD-Access - ISESDA

CODE: WGAC-CSC-ISESDA

Implementing Cisco Service Provider VPN Services - SPVI

CODE: WGAC-CSC-SPVI

Securing Networks with Cisco Firepower NextGeneration IPS - SSFIPS

CODE: WGAC-CSC-SSFIPS

Generating Reports with Cisco Unified Intelligence Center - CGRUIC

CODE: WGAC-CSC-CGRUIC

Operating and Implementing Cisco WAN Automation Engine - WAE200

CODE: WGAC-CSC-WAE200

Implementing and Troubleshooting Networks using Cisco ThousandEyes - ENTEIT

CODE: WGAC-CSC-ENTEIT

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