Reporting Cisco Contact Center Enterprise

Cisco Unified Intelligence Center Foundations

• Cisco Unified Intelligence Center - Basics
• Cisco Unified Intelligence Center - Deployment Models

Cisco Unified Intelligence Center Administration and Operations Console

• Operations Console (OAMP) Console Introduction
• Admin User Management

Cisco Unified Intelligence Center Attributes

• Stock Reporting
• Dashboard Features

Cisco Unified Intelligence Center Custom Reports and Views

• Creating Views
• Building Report Definitions

To fully benefit from this course, you should have the following knowledge:

• Basic knowledge of computer networking components: Windows Active Directory (AD) SQL Server and components (servers, routers, switch) is helpful but not required
• Understanding of Cisco Packaged Contact Center Enterprise components and call flows
• Experience administering Cisco Packaged Contact Center Enterprise

Recommended Cisco offerings that may help you meet these prerequisites:

After taking this course, you should be able to:

• Explain the Cisco Unified Intelligence Center including the benefits and features of the system and describe the high-level architecture of Cisco Unified Intelligence Center in the UCCE environment
• Understand the Cisco Unified Intelligence Center administration console to perform Cisco Unified Intelligence Center administrative, maintenance and provisioning functions
• Discuss the functional attributes of the Cisco Unified Intelligence Center
• Customize Cisco Unified Intelligence Center Reports and Views

The description for this course is currently being updated.