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Bespoke Introduction to Customizing Reports with Cisco Unified Intelligence Center - BICRCUIC

WGAC-CSC-BICRCUIC

Cisco Training Courses Certification 46a21f4384

Schedule

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Description

This bespoke instructor-led course focuses on customizing reports with Cisco Unified Intelligence Center in a Unified Contact Centre Express environment. The course runs as a ‘workshop’ environment where delegates can focus on specific areas of interest to them.

Duration: 1 day

Pricing is for mainland UK delivery only.

Indicative cost for EMEA delivery £POA

We can deliver the training in all the main European
languages.

Delegates do not require previous experience with Cisco Unified Intelligence Center.

Introduction to Cisco Unified Intelligence Center

Unified Contact Centre Express Reporting Review

Cisco Unified Intelligence Center GUI

Generating Reports in Cisco Unified Intelligence Center

Modifying Stock Reports in Cisco Unified Intelligence Center

CUIC Privileges

Dashboards

Customizing Value Lists with Cisco Unified Intelligence Center

Customizing Report Definitions with Cisco Unified Intelligence Center

Customizing Reports with Cisco Unified Intelligence Center

Exporting Reports

Importing Reports

Introduction Customizing Reports with Third Party Software

Additional topics may be added on request

Additional Information: This course runs as an open course in a flexible format based on the needs of the delegates. Alternatively, it can be tailored to meet the needs of a specific customer implementation and delivered to a closed group of delegates. Cisco Expressway security is covered in a separate workshop.

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