GB
/
GBP
/
EN

Shaping the future of IT skills

Maximising IT performance through learning

Administering Cisco Unified Contact Center Enterprise Part 2 - AUCCE2

WGAC-CSC-AUCCE2

Cisco

Description

Show Tabs
Introduction

Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course gives the learner an understanding of the requirements, resources and tools required to perform complex adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those performing advanced administration of the solution, or who may be responsible for Level 2-3 support of the solution. The overall goal of this course is advanced administration of the solution by a deeper exposure into the technical operational requirements and the tools used to configure and ensure functionality.

Prerequisites & Audience

The knowledge and skills that a learner must have before attending this course are as follows:

  • Attendance of "Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE1)" or equivalent real world experience is a requirement to attend this course.
  • Working knowledge of Unified Communications Manager and Voice Gateways would be very helpful.
Course Benefits

Upon completing this course, you will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Implement business rules as they apply to scripting and routing in Unified CM.
  • Install a basic CCE VXML Solution
  • Install, configure and run a CCE Outbound Option Campaign.
  • Describe how to support CCE.
Course Topics
Module 1: Cisco Unified Contact Center Enterprise v10 Foundations
  • Describe the Cisco Unified Contact Center Solution for enterprise customers.
  • Identify the attributes of the Unified CCE Solution.
  • Identify the components of the Unified CCE Solution.
  • Describe naming conventions of the components of the Unified CCE solution.
  • List optional components in the Unified CCE solution.
  • Describe the attributes of various agent desktop options in the Unified CCE solution.
  • Identify new features provided after Unified CCE release version 8.X.
  • Provide an overview of the UCCE components and high-level network architecture.
  • Provide an overview of the role of gateways in a UCCE environment.
  • Provide an overview of CUCM high-level architecture and functionality.
  • Identify supported IP phones.
  • Provide a high level overview of ICM network architecture components and fault tolerance principles.
  • Define a Unified CVP and its characteristics.
  • Define the purpose and function of VXML.
  • List the features of Unified CVP.
  • Identify ICM terms.
  • Identify three call flow types found in CCE deployments.
  • Recognize additional components of UCCE.
  • Introduce the CCMP utility.
  • Introduce the CUIC reporting server.
  • Distinguish between different UCCE deployment models.
  • Identify features of the Packaged CCE solution.
  • Examine how to use ccmadmin tools.
  • Examine how to utilize the Unified CCE Tools icon.
  • Examine how to utilize the CVP Ops console.
  • Introduce Telnet and Secure Shell access tools for access to voice gateways.
  • Identify how to manage interface access to the CCMP.
Module 2: CCE Configuration and Scripting Review
  • Identify how to access and utilize the Configuration Manager from the Admin workstation.
  • Identify how to utilize Script Editor and use it to build ICM routing scripts.
  • Explain CTI Server Functionality.
  • Define how Finesse interacts with the CTI Gateway.
  • Explain the function of CTI OS Server.
  • Explain the function of CTI OS Client.
  • Describe CTI OS Agent Desktop.
  • Define the purpose of Agent States.
  • Identify the primary objects of the Configuration Manager tool to facilitate agent functionality.
  • Describe how to login to the CTI OS agent login screen.
  • Introduce the UCM configuration steps required for agent functionality.
  • Identify the steps required to create a UCM application user to support agent functionality.
  • Describe how to configure Agent IP phones for Unified CCE.
  • Describe the Agent Phone / JTAPI User Association.
  • List the six microapps and examples of each.
  • Identify how to access media servers and audio files provided with CVP server installation.
  • Examine the use of gateway prompt caching methods to optimize performance.
  • Examine scripting with microapplications.
  • Examine skills-based routing and the migration toward precision routing.
  • Identify how to use the CCE Web Administration interface to configure/change deployment type.
  • Examine the assignment of agent attributes to support precision queuing.
  • Identify steps used to define criteria for precision queues.
  • Define the steps required to build a basic script to support precision queuing.
  • Identify 9.0 system limits and new reports for Precision Routing.
  • Identify the configuration requirements necessary for a Unified CVP comprehensive deployment.
  • Describe how to configure Unified ICM to integrate with the Unified CVP.
  • Describe how to add the VRU to the configuration of Unified ICM in the PG Explorer.
  • Describe how to configure UCM to support transfer implementation.
  • Identify RONA calls behavior and discuss contingency treatment of such calls.
  • Identify the attributes of Unified MA.
  • List review tasks to verify configuration of Mobile Agent.
Module 3: Implementing Business Rules
  • Describe scripts, their advanced features and tools.
  • Describe business rules and best practice ICM scripting for reporting.
  • Identify how to configure PG by using ICM Configuration Manager.
  • Describe how to add the JTAPI Client for the connection to the Unified CM.
  • Recognize how to register and associate Route Point with a user.
  • Describe how to access and utilize RTMT.
  • Describe how to create call type for testing and build a test script.
  • Describe how to deal with IVR Node Results in failure conditions.
  • Discuss procedures required to enable Supervisor Assistance on the Toolkit Desktop.
  • Identify how to configure Emergency Assistance Scripts.
  • Describe the use and configuration of Reason Codes.
  • Identify different types of variables used to store information in the ICM software.
  • Describe how Script Editor’s built-in Formula Editor is used in constructing routing scripts.
  • Examine examples of Built-In Functions and their use to develop expressions.
  • Identify how custom functions work.
  • Examine the abilities and uses of Administrative Scripts.
  • Describe the steps for building an Administrative Script.
  • Describe the steps for scheduling an Administrative Script.
  • Describe the steps used for testing an administrative Script.
  • Explain the uses of Feature Control Sets.
  • Define an ICM User and create ICM User accounts.
  • Describe how to install and open Internet Script Editor.
  • Describe how the Silent Monitoring feature functions on both Unified CM and CTI OS.
  • Describe how to configure Unified CM Silent Monitoring on a CTI OS Server.
  • Describe how to configure CTI OS-Based Silent Monitoring.
  • Explore the use of Silent Monitoring Logs.
Module 4: CCE VXML Solution
  • Identify the benefits and challenges of using VXML.
  • Provide an overview of the application of VXML in a CVP deployment.
  • Configure the Unified CVP VXML Server in the Cisco Unified CVP Operations Console.
  • Configure a Cisco Unified Call Studio project.
  • Deploy a Cisco Unified Call Studio project and describe the administrative tasks necessary to ensure that applications are running correctly on the VXML server.
  • Describe ICM Considerations for VXML Application Support.
  • Describe how to enable database access on your CVP VXML Server.
  • Examine the process used to install JDBC Driver and add JNDI Context for DB Lookup.
  • Describe how to configure the Database Element of the Studio Application.
  • Discuss how to test an ICM Script with information coming back from the DB lookup.
  • Define Courtesy Callback and its components.
  • Examine the flow of a Courtesy Callback.
  • Examine the design considerations of Courtesy Callback.
  • Describe how to configure a script for Courtesy Callback.
  • Discuss the five steps used to create an Agent Greeting on the VXML Server.
  • Examine considerations for deploying Agent Greeting.
  • Describe how to configure Agent Greeting using an ICM Script.
  • Describe how to use the Test Record Greeting feature in Agent Desktop.
Module 5: UCCE Outbound Option
  • Explore the Outbound Option add-on for Unified CCE.
  • Identify components of Outbound Option.
  • Compare/contrast SIP and SCCP dialer types.
  • Explore the features and operation of each Outbound option dialing mode.
  • Discuss the use of ICM Admin and Routing scripts to control the features of an Outbound Option Campaign.
  • Describe the SIP call flow type.
  • Describe SIP Dialer design considerations.
  • Discuss voice Gateway design considerations.
  • Describe the features of an agent campaign and a pre-recorded (VRU) campaign.
  • Define prerequisite configurations for Outbound campaigns.
  • Explore the Agent-based campaign outbound option.
  • Describe how to script for agent-based campaign.
  • Explain how AMD detects and treats calls that detect an answering machine.
  • Describe how to configure and schedule Personal Callbacks.
  • Show how to configure IVR based campaign.
  • Describe how to script for IVR based campaign.
Module 6: CCE Support Considerations
  • Identify a logical Troubleshooting Methodology to use when diagnosing UCCE issues.
  • Identify the importance of correct problem identification when troubleshooting an issue.
  • Describe how and when to contact Cisco TAC.
  • Provide an overview of Diagnostic Framework Suite.
  • Describe how to use the Analysis Manager plug-in component of the RTMT.
  • Describe the use of Unified System CLI.
  • Explain the functions of the Diagnostic Framework Portico.
  • Identify the available ICM command line tools.
  • Describe the use of CVP statistics and how Unified CVP events can be configured to provide support information.
  • Describe troubleshooting functions for both ingress and egress of the IOS Gateway.
  • Explain how RTMT provides support for the UCM.
  • Describe key attributes of the Route Call Detail (RCD) and Termination Call Detail (TCD) tables as they relate to tracking a call in UCCE
  • Examine how to use SQL Query Analyzer to query the views in the AWDB for RCD and TCD records and identify the legs of a call flow as it relates to the RCD and TCD records.
  • TCD and RCD Overview
  • Querying RCD and TCD Records
Labs
  • Overview of the AUCCE2 Lab Environment
  • Explore Voice Gateway
  • Explore CVP and ICM Servers
  • Administering ICM Dialed Numbers and Call Types
  • Media Files and Variables in ICM Scripts
  • Basic IVR Scripting with Microapps
  • Configure ICM for Agent and Skill Group Functionality
  • Configure UCM for Agent Functionality
  • Install CTIOS Agent Desktop (Optional)
  • Scripting for Skill Groups and Queuing
  • Configuring Precision Routing
  • RONA
  • CTI Route Points for UCCE Calls and Transfers
  • Configure Agent Transfers via Dialed Number Plan
  • Configure Calls Using SIP with Proxy (3XY2): (Optional)
  • Administrative Scripts
  • Feature Control Sets and Users
  • VXML Server Configuration and Call Studio Installation
  • Create and Deploy a Cisco Unified Call Studio Project
  • Integrate VXML Applications with ICM Script
  • SQL DB Lookup Functionality for VXML
  • Courtesy Callback (CCB)
  • Agent Greeting
  • Basic Outbound Agent Campaign (SIP Dialer)
  • IVR Campaign (Challenge Lab)
  • Using Troubleshooting Tools
  • Track a call thru RCD/TCD Records
  • Instructor Break/Fix Lab
Certification
N/A

Cisco courses


Managing Enterprise Security with Cisco Security Manager - SSECMGT
CODE: WGAC-CSC-SSECMGT
Implementing and Operating Cisco Enterprise Network Core Technologies - ENCOR
CODE: WGAC-CSC-ENCOR
Implementing and Operating Cisco Collaboration Core Technologies - CLCOR
CODE: WGAC-CSC-CLCOR
Cisco Unified Attendant Console Standard Administration - CUACS
CODE: WGAC-CSC-CUACS
Cisco Policy Suite Core Technologies for Mobility - CPSCTM
CODE: WGAC-CSC-CPSCTM
Cisco Unified Communications Manager Advanced Administration with Jabber - UCMAAJ
CODE: WGAC-CSC-UCMAAJ
Developing Applications and Automating Workflows using Cisco Core Platforms - DEVASC
CODE: WGAC-CSC-DEVASC
Implementing Automation for Cisco Security Solutions - SAUI
CODE: WGAC-CSC-SAUI
Introducing Cisco Cloud Consumer Security - SECICC
CODE: WGAC-CSC-SECICC
Deploying Basic and Advanced Cisco Wireless LANs Bootcamp - WDBWL-WDAWL
CODE: WGAC-CSC-WDBWL-WDAWL
Multicloud Automation and Orchestration with Cisco CloudCenter Suite - CLDAO
CODE: WGAC-CSC-CLDAO
Cisco Service Provider 5G Technologies Foundations - SPMBL100
CODE: WGAC-CSC-SPMBL100
Engineering Cisco Meraki Solutions Bundle - ECMSBC
CODE: WGAC-CSC-ECMSBC
Operating and Implementing Cisco WAN Automation Engine - WAE200
CODE: WGAC-CSC-WAE200
Cisco IOS XR Broadband Network Gateway Implementation and Verification - IOSXR304
CODE: WGAC-CSC-IOSXR304
Cisco Optical Technology Intermediate - OPT200
CODE: WGAC-CSC-OPT200
Cisco Network Service Orchestrator NSO Essentials for Programmers and Network Architects v3.0 - NSO201
CODE: WGAC-CSC-NSO201
Network Convergence System 5500 Series Router v1.0 - NCS5500HW
CODE: WGAC-CSC-NCS5500HW
Deploying Cisco SDAccess - ENSDA
CODE: WGAC-CSC-ENSDA
Cisco Virtual WideArea Application Services - VWAAS
CODE: WGAC-CSC-VWAAS
Deploying Cloud Connect Solutions with Cisco Cloud Services Router 1000V v1.0 - CLDCSR
CODE: WGAC-CSC-CLDCSR
Configuring the Cisco Nexus 9000 in NXOS Mode - C9KNX
CODE: WGAC-CSC-C9KNX
Mastering The Cisco Business Architecture Discipline - DTBAD
CODE: WGAC-CSC-DTBAD
Cisco ASR 9000 Series IOS XR 64Bit Software Migration and Operational Enhancements - IOSXR211
CODE: WGAC-CSC-IOSXR211
Implementing DevOps Solutions and Practices using Cisco Platforms - DEVOPS
CODE: WGAC-CSC-DEVOPS
Cisco Next Generation Wireless with Catalyst 9800 - CNGW9800
CODE: WGAC-CSC-CNGW9800
Implementing Cisco Tetration Analytics - DCITET
CODE: WGAC-CSC-DCITET
Multicloud Management with Cisco CloudCenter Suite - CLDCCS
CODE: WGAC-CSC-CLDCCS
Understanding Cisco Service Provider Network Foundations - SPFNDU
CODE: WGAC-CSC-SPFNDU
Implementing Cisco Catalyst 9000 Switches - ENC9K
CODE: WGAC-CSC-ENC9K
Implementing Cisco Nexus 9000 Switches in NX-OS Mode - Advanced v1.0 - DCNXA
CODE: WGAC-CSC-DCNXA
Cisco Certified Technician Supporting Cisco Routing and Switching Network Devices - RSTECH
CODE: WGAC-CSC-RSTECH
Implementing Automation for Cisco Enterprise Solutions - ENAUI
CODE: WGAC-CSC-ENAUI
Cisco BE6K CUCM CMS and Expressway Video Solutions - BCCEV
CODE: WGAC-CSC-BCCEV
Bespoke Cisco Unified Contact Centre Enterprise Workshop - BUCCXW
CODE: WGAC-CSC-BUCCXW
Implementing Cisco Enterprise SD-Branch v1.0 - ENSDBI
CODE: WGAC-CSC-ENSDBI
Kubernetes Integration with Cisco CloudCenter Suite v1.0 - CLDKUB
CODE: WGAC-CSC-CLDKUB
Securing Cisco Networks with Open Source Snort - SSFSNORT
CODE: WGAC-CSC-SSFSNORT
Understanding Cisco Data Center Foundations - DCFNDU
CODE: WGAC-CSC-DCFNDU
Securing Networks with Cisco Firepower NextGeneration IPS - SSFIPS
CODE: WGAC-CSC-SSFIPS
Cisco BE6K CUCM TelePresence and Expressway Video Solutions - BE6KBC
CODE: WGAC-CSC-BE6KBC
Deploying Cisco Unified Contact Center Enterprise Software - DUCCE
CODE: WGAC-CSC-DUCCE
Understanding Cisco Wireless Foundations - WLFNDU
CODE: WGAC-CSC-WLFNDU
Securing Email with Cisco Email Security Appliance - SESA
CODE: WGAC-CSC-SESA
Implementing Cisco Enterprise Advanced Routing and Services - ENARSI
CODE: WGAC-CSC-ENARSI
Implementing Cisco HyperFlex - DCIHX
CODE: WGAC-CSC-DCIHX
Implementing and Configuring Cisco Identity Services Engine - SISE
CODE: WGAC-CSC-SISE
Securing Networks with Cisco Firepower Next Generation Firewall - SSNGFW
CODE: WGAC-CSC-SSNGFW
Cisco NSO Administration and DevOps - NSO303
CODE: WGAC-CSC-NSO303
Cisco IOS XR Basic Troubleshooting - IOSXR201
CODE: WGAC-CSC-IOSXR201
Implementing Cisco Collaboration Devices Express Collaboration for Systems Engineer - ECCICD
CODE: WGAC-CSC-ECCICD
Deploying Advanced Cisco Wireless LANs - WDAWL
CODE: WGAC-CSC-WDAWL
Introducing Cisco NXOS Switches and Fabrics in the Data Center - DCINX
CODE: WGAC-CSC-DCINX
Implementing Cisco - MPLS
CODE: WGAC-CSC-MPLS
Integrated Threat Defense Investigation and Mitigation - SECUR202
CODE: WGAC-CSC-SECUR202
Administering Cisco Unified Contact Center Enterprise Part 1 - AUCCE1
CODE: WGAC-CSC-AUCCE1
Cisco Unified Communications Security Implementation - CUCS
CODE: WGAC-CSC-CUCS
Configuring Cisco NXOS Switches and Fabrics in the Data Center - DCCNX
CODE: WGAC-CSC-DCCNX
Troubleshooting Cisco Data Center Infrastructure - DCIT
CODE: WGAC-CSC-DCIT
Wireshark Basic Principles - WBP
CODE: WGAC-CSC-WBP
Implementing and Operating Cisco Service Provider Network Core Technologies - SPCOR
CODE: WGAC-CSC-SPCOR
Developing Applications for Cisco Webex and Webex Devices - DEVWBX
CODE: WGAC-CSC-DEVWBX
Cisco Meeting Server Intermediate - COLLAB250
CODE: WGAC-CSC-COLLAB250
Implementing Cisco Collaboration Cloud and Edge Solutions - CLCEI
CODE: WGAC-CSC-CLCEI
Implementing Cisco SDWAN Solutions - SDWAN300
CODE: WGAC-CSC-SDWAN300
Applying Cisco Business Architecture Discipline - DTBAS
CODE: WGAC-CSC-DTBAS
Implementing Cisco Service Provider VPN Services - SPVI
CODE: WGAC-CSC-SPVI
Introducing Cisco MDS 9000 Series Switches - DCIMDS
CODE: WGAC-CSC-DCIMDS
Designing Cisco Enterprise Wireless Network - ENWLSD
CODE: WGAC-CSC-ENWLSD
Implementing Cisco Multicast - MCAST
CODE: WGAC-CSC-MCAST
Deploying Cisco Connected Mobile Experiences - WCMX
CODE: WGAC-CSC-WCMX
Cisco Express Networking Bootcamp Engineer Track - OCSE
CODE: WGAC-CSC-OCSE
Configuring Cisco MDS 9000 Switches - DCMDS
CODE: WGAC-CSC-DCMDS
Implementing Cisco Collaboration Conferencing - CLCNF
CODE: WGAC-CSC-CLCNF
Securing Industrial IoT Networks with Cisco Technologies - ISECIN
CODE: WGAC-CSC-ISECIN
Bespoke Introduction to Customizing Reports with Cisco Unified Intelligence Center - BICRCUIC
CODE: WGAC-CSC-BICRCUIC
Cisco Application Centric Infrastructure Operations and Troubleshooting - DCACIO
CODE: WGAC-CSC-DCACIO
Introduction to Cisco Sales SMB Account Manager - SMBICS
CODE: WGAC-CSC-SMBICS
Implementing Cisco Advanced Call Control and Mobility Services - CLACCM
CODE: WGAC-CSC-CLACCM
Cisco Big Data Analytics& Architecture and Management - ANDMB
CODE: WGAC-CSC-ANDMB
Implementing Automation for Cisco Collaboration Solutions - CLAUI
CODE: WGAC-CSC-CLAUI
Express Security for Systems Engineer Bootcamp - ASAESE
CODE: WGAC-CSC-ASAESE
Designing Cisco Enterprise Networks - ENSLD
CODE: WGAC-CSC-ENSLD
Managing Enterprise Networks with Cisco Prime Infrastructure - MENPI
CODE: WGAC-CSC-MENPI
Cisco Aggregation Services Router 9000 Series Essentials - ASR9KE
CODE: WGAC-CSC-ASR9KE
Adopting The Cisco Business Architecture Approach - DTBAA
CODE: WGAC-CSC-DTBAA
Planning and Deploying SD-Access Fundamentals (for Customers) v1.0 - CUST-SDA-FUND
CODE: WGAC-CSC-CUST-SDA-FUND
Cisco MDS 9000 Series Switches Overview - DCMDSO
CODE: WGAC-CSC-DCMDSO
Introduction to Cisco Sales - ICS
CODE: WGAC-CSC-ICS
Cisco IPv6 Fundamentals, Design & Deployment - IP6FD
CODE: WGAC-CSC-IP6FD
Securing the Web with Cisco Web Security Appliance - SWSA
CODE: WGAC-CSC-SWSA
Cisco Unified Communications Manager Advanced Admin - CUCMAA
CODE: WGAC-CSC-CUCMAA
Transforming to a Cisco Intent-Based Network v1.0 - IBNTRN
CODE: WGAC-CSC-IBNTRN
Deploying Cisco Unified Contact Center Express - UCCXD
CODE: WGAC-CSC-UCCXD
Cisco Unified Communications Manager Intermediate Administration - CUCMIA
CODE: WGAC-CSC-CUCMIA
Introduction to Cisco Sales Express Security - ESICS
CODE: WGAC-CSC-ESICS
Cisco IOS XR System Administration - IOSXR200
CODE: WGAC-CSC-IOSXR200
Introducing Cisco Nexus 9000 Switches in NXOS Mode - DCINX9K
CODE: WGAC-CSC-DCINX9K
Implementing Cisco Unified Communications Manager with Jabber - ICUCMJ
CODE: WGAC-CSC-ICUCMJ
Introduction to Cisco Sales Express Collaboration for Account Managers - ECICS
CODE: WGAC-CSC-ECICS
Implementing and Operating Cisco Data Center Core Technologies - DCCOR
CODE: WGAC-CSC-DCCOR
Introduction to 802.1X Operations for Cisco Security Professionals
CODE: WGAC-CSC-802.1X
Introduction to Cisco IOS XR - IOSXR100
CODE: WGAC-CSC-IOSXR100
Cisco NCS 2000 Series Deploying 96Channel - OPT201
CODE: WGAC-CSC-OPT201
Implementing Cisco NX-OS Switches and Fabrics in the Data Center v1.0 - DCNX
CODE: WGAC-CSC-DCNX
Cisco Unified Contact Centre Express Bespoke UCCX CUCM CUC - CUCCE
CODE: WGAC-CSC-CUCCE
Cisco Unified Communications IPv6 Implementation - CUCIPI
CODE: WGAC-CSC-CUCIPI
Introduction to Cisco Finesse Agent Desktop - CIFAD
CODE: WGAC-CSC-CIFAD
Cisco Meeting Server Implementation - CMSI
CODE: WGAC-CSC-CMSI
Protecting Against Malware Threats with Cisco AMP for Endpoints - SSFAMP
CODE: WGAC-CSC-SSFAMP
Deploying Cisco Unified Contact Center Express - UCCX
CODE: WGAC-CSC-UCCX
Cisco Digital Network Architecture Implementation Essentials - DNAIE
CODE: WGAC-CSC-DNAIE
Cisco Webex Room Kit Support - CWRKS
CODE: WGAC-CSC-CWRKS
Introducing Cisco Unified Computing System - DCIUCS
CODE: WGAC-CSC-DCIUCS
Configuring Cisco Unified Computing System - DCCUCS
CODE: WGAC-CSC-DCCUCS
Configuring BGP on Cisco Routers - BGP
CODE: WGAC-CSC-BGP
Cisco UC Technical Training for Help Desk Engineers - UCTTHD
CODE: WGAC-CSC-UCTTHD
Implementing Cisco Quality of Service - QOS
CODE: WGAC-CSC-QOS
Designing Cisco Data Center Infrastructure - DCID
CODE: WGAC-CSC-DCID
DNAC Activation and Assurance - DNACAA
CODE: WGAC-CSC-DNACAA
Implementing Automation for Cisco Service Provider Solutions - SPAUI
CODE: WGAC-CSC-SPAUI
Cisco Video Infrastructure Implementation VII
CODE: WGAC-CLC-VII
Securing Cisco Networks with Snort Rule Writing Best Practices - SSFRULES
CODE: WGAC-CSC-SSFRULES
Cisco IOS XR Layer 3 VPN Implementation and Verification - IOSXR301
CODE: WGAC-CSC-IOSXR301
Bespoke Cisco Packaged Contact Centre Enterprise Workshop - BCPCCXW
CODE: WGAC-CSC-BCPCCXW
Understanding Cisco Cybersecurity Operations Fundamentals - CBROPS
CODE: WGAC-CSC-CBROPS
Networking & TCP/IP Fundamentals - NWF
CODE: WGAC-CSC-NWF
Cisco Small Business Technical Overview Exam Accelerated Bootcamp - SMBPPTO
CODE: WGAC-CSC-SMBPPTO
Introducing Automation for Cisco Solutions - CSAU
CODE: WGAC-CSC-CSAU
Implementing and Administering Cisco Solutions - CCNA
CODE: WGAC-CSC-CCNA
Introduction to Cisco Sales Express Networking - ENICS
CODE: WGAC-CSC-ENICS
Cisco SDWAN Operation and Deployment - ENSDW
CODE: WGAC-CSC-ENSDW
Deploying Basic Cisco Wireless LANs - WDBWL
CODE: WGAC-CSC-WDBWL
Cisco IOS XR Multicast Routing Implementation and Verification - IOSXR302
CODE: WGAC-CSC-IOSXR302
Implementing Automation for Cisco Data Center Solutions - DCAUI
CODE: WGAC-CSC-DCAUI
Performing CyberOps Using Cisco Security Technologies - CBRCOR
CODE: WGAC-CSC-CBRCOR
Bespoke Cisco SD Access Technical Training - BCSDATT
CODE: WGAC-CSC-BCSDATT
Cisco Unified Contact Centre Express UCCX Video Call Centre Implementation with Jabber - UCCXVCCI
CODE: WGAC-CSC-UCCXVCCI
Cisco SD-WAN Operation and Deployment v1.0 - SDWFND
CODE: WGAC-CSC-SDWFND
Operating Cisco IP Fabric for Media Solution - IPFMSN
CODE: WGAC-CSC-IPFMSN
Managing SAN Infrastructure with Cisco Data Center Network Manager v1.0 - DCNMS
CODE: WGAC-CSC-DCNMS
Implementing Cisco SD-WAN Solutions v2.0 - ENSDWI
CODE: WGAC-CSC-ENSDWI
Cisco Meeting Server Advanced - COLLAB350
CODE: WGAC-CSC-COLLAB350
Implementing Secure Solutions with Virtual Private Networks - SVPN
CODE: WGAC-CSC-SVPN
Cisco Stealthwatch Security - SSO
CODE: WGAC-CSC-SSO
Cisco Stealthwatch Tuning - SWAT
CODE: WGAC-CSC-SWAT
Implementing Cisco Collaboration Applications - CLICA
CODE: WGAC-CSC-CLICA
Implementing Cisco Service Provider Advanced Routing Solutions - SPRI
CODE: WGAC-CSC-SPRI
Engineering Cisco Meraki Solutions Part 2 - ECMS2
CODE: WGAC-CSC-ECMS2
Leveraging Cisco Intent-Based Networking DNA Assurance v1.0 - DNAAS
CODE: WGAC-CSC-DNAAS
Developing Solutions using Cisco IoT and Edge Platforms - DEVIOT
CODE: WGAC-CSC-DEVIOT
Implementing Segment Routing on Cisco IOS XR - SEGRTE201
CODE: WGAC-CSC-SEGRTE201
Cisco Stealthwatch for System Administrators - SSA
CODE: WGAC-CSC-SSA
Understanding Cisco Collaboration Foundations - CLFNDU
CODE: WGAC-CSC-CLFNDU
Securing Cloud Deployments With Cisco Technologies - SECCLD
CODE: WGAC-CSC-SECCLD
Administering Cisco Unified Contact Center Enterprise Part 2 - AUCCE2
CODE: WGAC-CSC-AUCCE2
Developing Applications Using Cisco Platforms and APIs - DEVCOR
CODE: WGAC-CSC-DEVCOR
Introduction to Cisco Finesse Supervisor Desktop - CIFSD
CODE: WGAC-CSC-CIFSD
Cisco NSO Advanced for Python Programmers - NSO300
CODE: WGAC-CSC-NSO300
Cisco Customer Success Manager - DTCSM
CODE: WGAC-CSC-DTCSM
Cisco Unified Attendant Console Standard End User - CUACSEU
CODE: WGAC-CSC-CUACSEU
Cisco Meeting Server Support - SMSS
CODE: WGAC-CSC-SMSS
Implementing an Integrated Threat Defense Solution - SECUR201
CODE: WGAC-CSC-SECUR201
Implementing Cisco Enterprise Wireless Networks - ENWLSI
CODE: WGAC-CSC-ENWLSI
Cisco Webex Teams & BE6K Implementation - WTHI
CODE: WGAC-CSC-WTHI
Cisco Unified Contact Centre Express Advanced Administration - CUCCXAA
CODE: WGAC-CSC-CUCCXAA
Cisco Stealthwatch Network - SNO
CODE: WGAC-CSC-SNO
Implementing and Operating Cisco Security Core Technologies - SCOR
CODE: WGAC-CSC-SCOR
Engineering Cisco Meraki Solutions Part 1 - ECMS1
CODE: WGAC-CSC-ECMS1
Configuring VXLANs on Cisco Nexus 9000 Series Switches - DCVX9K
CODE: WGAC-CSC-DCVX9K
Implementing Cisco Application Centric Infrastructure - DCACI
CODE: WGAC-CSC-DCACI
Deploying Cisco Unified Intelligence Center - DUIC
CODE: WGAC-CSC-DUIC
Cisco Optical Technology Advanced - OPT300
CODE: WGAC-CSC-OPT300
Generating Reports with Cisco Unified Intelligence Center - CGRUIC
CODE: WGAC-CSC-CGRUIC
Cisco WebEx Teams Implementation - CWTI
CODE: WGAC-CSC-CWTI
We use cookies to understand how you use our site and to improve your experience. To learn more, click here. Read our revised Privacy Policy and Terms and Conditions.