GB
/
GBP
/
EN_GB

Shaping the future of IT skills

Maximising IT performance through learning

Administering Cisco Unified Contact Center Enterprise Part 1

WGAC-CSC-AUCCE1

Cisco
Open

Administering Cisco Unified Contact Center Enterprise Part 1

25 Jul 2022 - 5 days

English

CET UTC+01:00

£2,825

Open

Administering Cisco Unified Contact Center Enterprise Part 1

24 Oct 2022 - 5 days

English

CET UTC+01:00

£2,825

Description

Show Tabs
Introduction
Module 1: Cisco Unified Contact Center Enterprise v10 Foundations
  • Describe the Cisco Unified Contact Center Solution for enterprise customers.
  • Identify the attributes of the Unified CCE Solution.
  • Identify the components of the Unified CCE Solution.
  • Describe naming conventions of the components of the Unified CCE solution.
  • List optional components in the Unified CCE solution.
  • Describe the attributes of various agent desktop options in the Unified CCE solution.
  • Identify new features provided after Unified CCE release version 8.X.
  • Provide an overview of the UCCE components and high-level network architecture.
  • Provide an overview of the role of gateways in a UCCE environment.
  • Provide an overview of CUCM high-level architecture and functionality.
  • Identify supported IP phones.
  • Provide a high level overview of ICM network architecture components and fault tolerance principles.
  • Define a Unified CVP and its characteristics.
  • Define the purpose and function of VXML.
  • List the features of Unified CVP.
  • Identify ICM terms.
  • Identify three call flow types found in CCE deployments.
  • Recognize additional components of UCCE.
  • Introduce the CCMP utility.
  • Introduce the CUIC reporting server.
  • Distinguish between different UCCE deployment models.
  • Identify features of the Packaged CCE solution.
  • Examine how to use ccmadmin tools.
  • Examine how to utilize the Unified CCE Tools icon.
  • Examine how to utilize the CVP Ops console.
  • Introduce Telnet and Secure Shell access tools for access to voice gateways.
  • Identify how to manage interface access to the CCMP.
Module 2: UCCE Configuration and Scripting
  • Identify how to access the Configuration Manager from the Admin workstation.
  • Provide an introduction to the ICM Configuration Manager Tools menu.
  • Examine this alternative tool from earlier versions.
  • Introduce the Configuration Manager Step by Step menu.
  • Introduce the Outbound Option Menu.
  • Identify how Script Editor is used to build ICM routing scripts.
  • Describe the use and function of ICM script editor nodes to build an ICM script.
  • Introduce Call Variable and User variables.
  • Identify how to use script editor queuing nodes to define routing targets in an ICM script.
  • Identify the need for and the process involved in scheduling an ICM script.
  • Discuss how ICM variables and microapps are involved in scripting for CVP.
  • Introduce microapplications.
  • Introduce Extended Call Control variables.
  • Introduce Audio files.
Module 3: Unified CCE Inbound Agent Considerations
  • Describe the functions of the CTI Server.
  • List the UCCE supported desk top options.
  • Describe the CTI architecture and features of the Finesse desktop.
  • Examine the Finesse Agent and Supervisor desktops.
  • Define the features of the CTI OS Server.
  • Examine the CTI OS client architecture and desktop functionality.
  • Examine the features and functionality of the CTI OS client agent and supervisor desktops.
  • Introduce the Solutions Plus reselling program for third party CRM products.
  • Summarize CTI Design considerations and implications on overall solutions.
  • Describe how ICM will manage ACD functions.
  • Identify the primary functions of the Configuration Manager tool for configuring for Agent functionality.
  • Recognize how to configure Agent Desk Settings and why they are necessary.
  • Identify how to add a skill group on the CUCM.
  • Identify how to create an agent and associate the agent to a skill group.
  • Examine how to set up agent targeting rules.
  • Describe how to login to the CTI OS agent login screen.
  • Introduce the UCM configuration steps required for agent functionality.
  • Identify the steps required to create a CUCM application user to support agent functionality.
  • Describe the steps required to configure a UCCM agent IP phone.
  • Identify how UCM Partitions and Calling Search Spaces configurations are deployed to manage UCM phones.
  • Review ICM initial logic.
  • Identify how to script nodes to establish a connection to the LAA.
  • Demonstrate steps to saving and scheduling a routing script.
  • Identify call tracer as a script test tool.
  • Describe how to login an agent and take a test call.
Module 4: Unified CCE IVR/VRU Functionality
  • Identify how to use ICM script editor to implement ECC variables, microapps and media files.
  • Examine scripting with microapplications and ECC variables.
  • Identify how to access media servers and media files provided with CVP server installation.
  • Examine the use of gateway prompt caching methods to optimize performance.
  • ICM Microapps
  • List the configuration steps of the Cisco Unified ICM Enterprise.
  • Examine how to build and schedule scripts using microapps.
Module 5: Additional UCCE Considerations
  • Discuss how call types can be configured and deployed as reporting touch points in an ICM routing script.
  • Examine how to manage agents, skill groups, trunk groups and service by generating reports.
  • Examine skills-based routing and the migration toward precision routing.
  • Examine a typical precision routing requirement.
  • Examine scenario solution using skills based routing.
  • Identify how to use the CCE Web Administration interface to configure PCCE.
  • Examine the assignment of agent attributes to support precision queuing.
  • Identify steps used to define criteria for precision queues.
  • Define the steps required to build a basic script to support precision queuing.
  • Identify RONA calls behavior and discuss contingency treatment of such calls.
Module 6: VXML Implementation
  • Identify the benefits and challenges of using VXML.
  • Provide an overview of the application of VXML in a CVP deployment.
  • Configure VXML Server settings using CVP Ops Console.
  • Examine the basic features of Call Studio and build a basic application.
  • Deploy call studio project and ensure correct deployment.
  • Integrate ICM script with VXML application to pass data to and fro.
Module 7: Cisco Unified Intelligence Center Reporting
  • Introduce the features and benefits of CUIC.
  • Define various CUIC deployment models used with CUIC controller subscribers.
  • Describe the data bases associated with CUIC.
  • Introduce the CUIC steps to personalizing CUIC report presentations.
  • List the additional features of the CUIC.
  • Navigate the Unified IC user interface to create dashboards, reports and value lists, manage data sources, and set up security and schedulers.
  • Access, run and modify stock reports using CUIC reporting.
  • Define dashboards and describe how they are used.
Labs
  • Overview of the AUCCE1 Lab Environment
  • Explore the Voice Gateway
  • Explore CVP and ICM Servers
  • Tools and Utilities for Administering ICM Dialed Numbers and Call Types
  • Prepare a Simple Label Script
  • Using ICM Tools for ICM Scripts
  • Configure ICM for Agent Functionality
  • Configure UCM for Agent Functionality
  • Install Agent/Supervisor Desktop (CTI OS) and Test Login
  • Basic Skill Group Functionality in an ICM Script
  • Media Files and Variables in ICM Scripts
  • Basic IVR Scripting with Microapps
  • Configuring CCE for Monitoring and Reporting
  • Configuring and using Precision Queues
  • RONA
  • Implement Administrative Scripts
  • Configure Calls Using SIP with Proxy (3XY2): (Optional)
  • CTI Route Points for UCCE Calls and Transfers:
  • CCMP
  • VXML Server Configuration and Call Studio Installation
  • Create and Deploy a Cisco Unified Call Studio Project
  • Integrate VXML Applications with ICM Script
  • More CUIC Reports
Prerequisites & Audience

The knowledge and skills that a learner must have before attending this course are as follows:

  • Basic knowledge of networking (Windows A/D, SQL) and components (servers, routers, switch) is helpful but not required
  • Working knowledge of a Windows computer including a mouse and the simultaneous use of the Alt-Tab keys is required
  • Working knowledge of Unified Communications Manager and Voice Gateways:
  • Basic understanding of contact center operations
Course Benefits

Upon completing this course, you will be able to meet these overall objectives:

  • Identify the basic components and operations of the Unified CCE solution.
  • Configure and script a basic UCCE CVP deployment.
  • Perform the ICM configuration tasks required to support basic agent functionality.
  • Build and test a basic ICM script utilizing microapps.
  • Configure and script UCCE to support reporting requirements, precision queuing and RONA.
  • Identify how to successfully deploy the CVP VXML component in a Unified CCE solution.
  • Generate basic reports using Cisco Unified IC.
Course Topics

The Administering Cisco Unified Contact Center Enterprise Part 1 is a 5 day instructor-led course presented by training partners to system engineers and customers who will be involved with Day 2 support of a UCCE solution deployed in a CVP comprehensive environment. This course describes the requirements, resources and tools needed to perform routine adds, moves and changes in the inbound / outbound UCCE environment. This course is intended for those administering the solution, or who may be responsible for Level 1-2 support of the solution.

Cisco courses


Cisco Unified Communications Security Implementation - CUCS
CODE: WGAC-CSC-CUCS
Deploying Basic Cisco Wireless LANs - WDBWL
CODE: WGAC-CSC-WDBWL
5G Foundation - N15GFND
CODE: WGAC-CSC-N15GFND
Introducing Cisco Unified Computing System
CODE: WGAC-CSC-DCIUCS
Implementing Cisco Nexus 9000 Switches in NX-OS Mode – Advanced
CODE: WGAC-CSC-DCNXA
Programming Use Cases for Cisco Digital Network Architecture
CODE: WGAC-CSC-DNAPUC
Cisco Optical Technology Intermediate
CODE: WGAC-CSC-OPT200
Implementing Cisco Catalyst 9000 Switches
CODE: WGAC-CSC-ENC9K
Cisco Meeting Server Support - SMSS
CODE: WGAC-CSC-SMSS
Cisco Common Service Platform Collector Fundamentals - CSPCF
CODE: WGAC-CSC-CSPCF
Cisco Virtual Wide Area Application Services
CODE: WGAC-CSC-VWAAS
Implementing Cisco MPLS
CODE: WGAC-CSC-MPLS
Operating Cisco IP Fabric for Media Solution
CODE: WGAC-CSC-IPFMSN
Cisco Policy Suite Core Technologies for Mobility
CODE: WGAC-CSC-CPSCTM
Introduction to Cisco Tetration Analytics™ Operations and Administration - TETOPS
CODE: WGAC-CSC-TETOPS
Cisco NCS 2000 Series Deploying 96-Channel Flex Spectrum
CODE: WGAC-CSC-OPT201
Stealthwatch Cloud Foundations 7.3
CODE: WGAC-CSC-SWCF
Cisco ASR 5000 ePDG System Administration
CODE: WGAC-CSC-EPDG3D
Operating and Implementing Cisco WAN Automation Engine - WAE200
CODE: WGAC-CSC-WAE200
Implementing Cisco Enterprise SD-Branch
CODE: WGAC-CSC-ENSDBI
Implementing and Troubleshooting Networks using Cisco ThousandEyes
CODE: WGAC-CSC-ENTEIT
Introduction to Cisco Sales Express Collaboration for Account Managers - ECICS
CODE: WGAC-CSC-ECICS
Deploying Cisco Unified Contact Center Express
CODE: WGAC-CSC-UCCXD
Implementing Cisco Collaboration Cloud and Edge Solutions
CODE: WGAC-CSC-CLCEI
Cisco Unified Attendant Console Standard Administration - CUACS
CODE: WGAC-CSC-CUACS
Cisco Wireless AireOS / WiFi 6 Workshop - AIREOS-WIFI6
CODE: WGAC-CSC-AIREOS-WIFI6
Introduction to Cisco Sales Express Networking - ENICS
CODE: WGAC-CSC-ENICS
Cisco Webex Room Kit Support - CWRKS
CODE: WGAC-CSC-CWRKS
Cisco Small Business Technical Overview Exam Accelerated Bootcamp - SMBPPTO
CODE: WGAC-CSC-SMBPPTO
The Transformation of Industries Boot Camp - IOEBC
CODE: WGAC-CSC-IOEBC
Cisco Umbrella Technical Workshop - CIUTW
CODE: WGAC-CSC-CIUTW
Understanding Cisco Contact Center Enterprise Foundations
CODE: WGAC-CSC-CCEF
Introduction to Cisco Sales Express Security - ESICS
CODE: WGAC-CSC-ESICS
Cisco Fog Computing Solutions for SEs - FOGSE-WS
CODE: WGAC-CSC-FOGSE-WS
Cisco Meeting Server Implementation - CMSI
CODE: WGAC-CSC-CMSI
Cisco Introduction to Artificial Intelligence - CIAI
CODE: WGAC-CSC-CIAI
Introduction to 802.1X Operations for Cisco Security Professionals
CODE: WGAC-CSC-802.1X
Understanding Cisco Service Provider Network Foundations
CODE: WGAC-CSC-SPFNDU
Cisco Stealthwatch for System Administrators
CODE: WGAC-CSC-SSA
Implementing Cisco Service Provider VPN Services
CODE: WGAC-CSC-SPVI
Troubleshooting Cisco Contact Center Enterprise
CODE: WGAC-CSC-CCET
Cisco Mobility Express WiFi Solution Technical Training - CMEWFS
CODE: WGAC-CSC-CMEWFS
Developing Applications Using Cisco Platforms and APIs
CODE: WGAC-CSC-DEVCOR
Deploying & Administering Cisco Unified Contact Center Enterprise (Accelerated) - DAUCCEBC
CODE: WGAC-CSC-DAUCCEBC
Introduction to Cisco Finesse Agent Desktop - CIFAD
CODE: WGAC-CSC-CIFAD
Securing your Customer with DNA - DNAS
CODE: WGAC-CSC-DNAS
Cisco IOS XR 64-Bit Software Operational Enhancements
CODE: WGAC-CSC-IOSXR210
Engineering Cisco Meraki Solutions Part 1
CODE: WGAC-CSC-ECMS1
Cisco ThousandEyes Deployment and Implementation - TEDI
CODE: WGAC-CSC-TEDI
Implementing Cisco Quality of Service
CODE: WGAC-CSC-QOS
Use Case Workshop: Is My Network Configured Correctly
CODE: WGAC-CSC-UCWCC
Cisco Certified Technician Supporting Cisco Routing and Switching Network Devices - RSTECH
CODE: WGAC-CSC-RSTECH
Securing Cisco Networks with Snort Rule Writing Best Practices
CODE: WGAC-CSC-SSFRULES
Cisco SD-WAN Operation and Deployment
CODE: WGAC-CSC-SDWFND
Cisco Unified Contact Centre Express Bespoke UCCX CUCM CUC - CUCCE
CODE: WGAC-CSC-CUCCE
Cisco Business Edition 6000/7000 v10.x Implementation and Administration - BE6KIA
CODE: WGAC-CSC-BE6KIA
Cisco Unified Communications Manager Advanced Administration with Jabber - UCMAAJ
CODE: WGAC-CSC-UCMAAJ
Understanding Cisco Data Center Foundations
CODE: WGAC-CSC-DCFNDU
Cisco Cloud Center Suite: Kubernetes
CODE: WGAC-CSC-CLDKUB
Implementing and Operating Cisco Service Provider Network Core Technologies
CODE: WGAC-CSC-SPCOR
Deploying Cisco Unified Contact Center Express - UCCX
CODE: WGAC-CSC-UCCX
Cisco SD-WAN Service Provider Operations - SDWSPO
CODE: WGAC-CSC-SDWSPO
Cisco WebEx Teams Implementation - CWTI
CODE: WGAC-CSC-CWTI
Selling Cisco SD-WAN - SCSDW
CODE: WGAC-CSC-SCSDW
Implementing and Operating Cisco Enterprise Network Core Technologies
CODE: WGAC-CSC-ENCOR
Bespoke Introduction to Customizing Reports with Cisco Unified Intelligence Center - BICRCUIC
CODE: WGAC-CSC-BICRCUIC
Programming for Network Engineers
CODE: WGAC-CSC-PRNE
Networking & TCP/IP Fundamentals - NWF
CODE: WGAC-CSC-NWF
Cisco IOS XR Broadband Network Gateway Implementation and Verification
CODE: WGAC-CSC-IOSXR304
Managing SAN Infrastructure with Cisco Data Center Network Manager v1.0 - DCNMS
CODE: WGAC-CSC-DCNMS
Introducing Automation for Cisco Solutions
CODE: WGAC-CSC-CSAU
ACI Integration and OpenStack - ACISTK
CODE: WGAC-CSC-ACISTK
Engineering Cisco Meraki Solutions Bundle
CODE: WGAC-CSC-ECMSBC
Securing the Web with Cisco Web Security Appliance
CODE: WGAC-CSC-SWSA
Designing Cisco Enterprise Wireless Network
CODE: WGAC-CSC-ENWLSD
Implementing Automation for Cisco Enterprise Solutions
CODE: WGAC-CSC-ENAUI
Implementing DevOps Solutions and Practices using Cisco Platforms
CODE: WGAC-CSC-DEVOPS
Managing Enterprise Security with Cisco Security Manager - SSECMGT
CODE: WGAC-CSC-SSECMGT
Reporting Cisco Contact Center Enterprise
CODE: WGAC-CSC-CCER
Implementing Cisco Multicast
CODE: WGAC-CSC-MCAST
Securing Networks with Cisco Firepower Next-Generation IPS
CODE: WGAC-CSC-SSFIPS
Implementing Cisco SD-WAN Solutions
CODE: WGAC-CSC-ENSDWI
Cisco UC Technical Training for Help Desk Engineers - UCTTHD
CODE: WGAC-CSC-UCTTHD
Cisco Video Infrastructure Implementation
CODE: WGAC-CSC-VII
Express Security for Systems Engineer Bootcamp - ASAESE
CODE: WGAC-CSC-ASAESE
Implementing and Operating Cisco Security Core Technologies
CODE: WGAC-CSC-SCOR
Cisco ACI Troubleshooting Training - ACITS
CODE: WGAC-CSC-ACITS
Deploying Cisco Unified Intelligence Center v1.1
CODE: WGAC-CSC-DUIC
Cisco Customer Success Manager
CODE: WGAC-CSC-DTCSM
Leveraging Cisco Intent-Based Networking DNA Assurance
CODE: WGAC-CSC-DNAAS
Implementing and Administering Cisco Solutions - Extended - CCNA8D
CODE: WGAC-CSC-CCNA8D
Cisco Optical Technology Advanced
CODE: WGAC-CSC-OPT300
DNAC Activation and Assurance
CODE: WGAC-CSC-DNACAA
Securing The Edge with Cisco SASE - SDWSEC
CODE: WGAC-CSC-SDWSEC
Self-Drive Cisco DNA Secure Mobility for SEs - SDDNA
CODE: WGAC-CSC-SDDNA
Cisco Unified Communications Manager Advanced Admin - CUCMAA
CODE: WGAC-CSC-CUCMAA
Administering & Positioning Cisco Umbrella Operations - ADMUMB
CODE: WGAC-CSC-ADMUMB
Administering Cisco Unified Contact Center Enterprise Part 1
CODE: WGAC-CSC-AUCCE1
Developing Applications and Automating Workflows using Cisco Core Platforms
CODE: WGAC-CSC-DEVASC
Configuring BGP on Cisco Routers
CODE: WGAC-CSC-BGP
Introduction to Cisco Sales SMB Account Manager - SMBICS
CODE: WGAC-CSC-SMBICS
Implementing Cisco Advanced Call Control and Mobility Services
CODE: WGAC-CSC-CLACCM
Introducing and Configuring Cisco Unified Computing System Boot Camp - DCUCSBC
CODE: WGAC-CSC-DCUCSBC
Cisco Catalyst Wireless Enablement C9800/Wifi6
CODE: WGAC-CSC-CWEWIFI6
Generating Reports with Cisco Unified Intelligence Center - CGRUIC
CODE: WGAC-CSC-CGRUIC
Understanding Cisco SDA Fundamentals
CODE: WGAC-CSC-SDAFND
Cisco Fog Computing Solutions for AMs - FOGAM-WS
CODE: WGAC-CSC-FOGAM-WS
Deploying Cloud Connect Solutions with Cisco Cloud Services Router 1000V
CODE: WGAC-CSC-CLDCSR
Cisco Unified Attendant Console Standard End User - CUACSEU
CODE: WGAC-CSC-CUACSEU
Implementing Cisco Contact Center Enterprise Chat & Email
CODE: WGAC-CSC-CCECE
Cisco Next Generation Wireless with Catalyst 9800 - CNGW9800
CODE: WGAC-CSC-CNGW9800
Implementing and Operating Cisco Collaboration Core Technologies
CODE: WGAC-CSC-CLCOR
Planning and Deploying SD-Access Fundamentals (for Customers) v1.0 - CUST-SDA-FUND
CODE: WGAC-CSC-CUST-SDA-FUND
Cisco Stealthwatch Foundations
CODE: WGAC-CSC-SF
Introducing Cisco Cloud Consumer Security
CODE: WGAC-CSC-SECICC
Understanding Cisco Collaboration Foundations
CODE: WGAC-CSC-CLFNDU
Administering Advanced Cisco Contact Center Enterprise
CODE: WGAC-CSC-CCEAA
Implementing Automation for Cisco Service Provider Solutions
CODE: WGAC-CSC-SPAUI
Cisco Stealthwatch Network
CODE: WGAC-CSC-SNO
Cisco NSO Administration and DevOps - NSO303
CODE: WGAC-CSC-NSO303
Implementing Cisco Converged SDN Transport Solution - SPSDNTXP
CODE: WGAC-CSC-SPSDNTXP
Implementing Secure Solutions with Virtual Private Networks
CODE: WGAC-CSC-SVPN
Developing Applications for Cisco Webex and Webex Devices
CODE: WGAC-CSC-DEVWBX
Cisco ASR 9000 Series IOS XR 64-Bit Software Migration and Operational Enhancements
CODE: WGAC-CSC-IOSXR211
Configuring Cisco Unified Computing System
CODE: WGAC-CSC-DCCUCS
Cisco NSO Advanced for Python Programmers - NSO300
CODE: WGAC-CSC-NSO300
Introducing IP Fundamentals of Cisco Fabric for Media
CODE: WGAC-CSC-IPFMFD
Engineering Cisco Meraki Solutions Part 2
CODE: WGAC-CSC-ECMS2
Implementing Cisco Contact Center Enterprise
CODE: WGAC-CSC-CCEI
Use Case Workshop: Gaining Visibility of Deceptive Applications
CODE: WGAC-CSC-UCWDA
Securing Email with Cisco Email Security Appliance
CODE: WGAC-CSC-SESA
Cisco Stealthwatch Security
CODE: WGAC-CSC-SSO
Securing Cloud Deployments with Cisco Technologies
CODE: WGAC-CSC-SECCLD
Cisco BE6K CUCM CMS and Expressway Video Solutions - BCCEV
CODE: WGAC-CSC-BCCEV
Use Case Workshop: How to Hunt Insider Threats
CODE: WGAC-CSC-UCWIT
Bespoke Cisco Unified Contact Centre Enterprise Workshop - BUCCXW
CODE: WGAC-CSC-BUCCXW
Implementing Cisco Application Centric Infrastructure
CODE: WGAC-CSC-DCACI
Configuring Cisco MDS 9000 Switches
CODE: WGAC-CSC-DCMDS
Cisco Unified Contact Centre Express Advanced Administration - CUCCXAA
CODE: WGAC-CSC-CUCCXAA
Securing Networks with Cisco Firepower Next Generation Firewall
CODE: WGAC-CSC-SSNGFW
Implementing Cisco NX-OS Switches and Fabrics in the Data Center
CODE: WGAC-CSC-DCNX
Use Case Workshop; Are There Rogue Hosts in My Network
CODE: WGAC-CSC-UCWRH
Implementing Segment Routing on Cisco IOS XR
CODE: WGAC-CSC-SEGRTE201
Cisco Stealthwatch Tuning
CODE: WGAC-CSC-SWAT
Cisco SD-WAN Day-N Advanced Monitoring & Troubleshooting - SDWADV
CODE: WGAC-CSC-SDWADV
Troubleshooting Cisco Data Center Infrastructure
CODE: WGAC-CSC-DCIT
Cisco Service Provider 5G Technologies Foundations
CODE: WGAC-CSC-SPMBL100
Transforming to a Cisco Intent-Based Network
CODE: WGAC-CSC-IBNTRN
SD-Access and Catalyst 9k Programmability Workshop - SDA9KPW
CODE: WGAC-CSC-SDA9KPW
Implementing Cisco Application Centric Infrastructure - Advanced
CODE: WGAC-CSC-DCACIA
Cisco Aggregation Services Router 9000 Series Essentials
CODE: WGAC-CSC-ASR9KE
Administering Cisco Contact Center Enterprise
CODE: WGAC-CSC-CCEA
Securing Cisco Networks with Open Source Snort
CODE: WGAC-CSC-SSFSNORT
Understanding Cisco Wireless Foundations
CODE: WGAC-CSC-WLFNDU
Cisco Small Business Technical Overview Bootcamp - SBTO
CODE: WGAC-CSC-SBTO
Cisco Webex Teams & BE6K Implementation - WTHI
CODE: WGAC-CSC-WTHI
Cisco Unified Communications IPv6 Implementation - CUCIPI
CODE: WGAC-CSC-CUCIPI
Cisco Wireless Troubleshooting Workshop - CWTWIFI6
CODE: WGAC-CSC-CWTWIFI6
Introduction to Cisco Finesse Supervisor Desktop - CIFSD
CODE: WGAC-CSC-CIFSD
Implementing Automation for Cisco Collaboration Solutions
CODE: WGAC-CSC-CLAUI
Configuring Cisco ISE Essentials for SD-Access
CODE: WGAC-CSC-ISESDA
Cisco Express Networking Bootcamp Engineer Track - OCSE
CODE: WGAC-CSC-OCSE
Bespoke Cisco SD Access Technical Training - BCSDATT
CODE: WGAC-CSC-BCSDATT
Cisco Network Service Orchestrator NSO Essentials for Programmers and Network Architects v3.0 - NSO201
CODE: WGAC-CSC-NSO201
Designing Cisco Data Center Infrastructure
CODE: WGAC-CSC-DCID
Implementing Cisco Collaboration Conferencing
CODE: WGAC-CSC-CLCNF
Introducing Cisco Nexus 9000 Switches in NXOS Mode - DCINX9K
CODE: WGAC-CSC-DCINX9K
IPv6 Fundamentals, Design & Deployment
CODE: WGAC-CSC-IP6FD
Cisco Wireless LAN Security with ISE Workshop - WLSISE
CODE: WGAC-CSC-WLSISE
Multicloud Management with Cisco CloudCenter Suite
CODE: WGAC-CSC-CLDCCS
Cisco Contact Center Enterprise Advanced Admin & Reporting Boot Camp - CCEAARBC
CODE: WGAC-CSC-CCEAARBC
Implementing and Configuring Cisco Identity Services Engine
CODE: WGAC-CSC-SISE
Cisco BE6K CUCM TelePresence and Expressway Video Solutions - BE6KBC
CODE: WGAC-CSC-BE6KBC
Designing Cisco Enterprise Networks
CODE: WGAC-CSC-ENSLD
Bespoke Cisco Packaged Contact Centre Enterprise Workshop - BCPCCXW
CODE: WGAC-CSC-BCPCCXW
Implementing and Operating Cisco Data Center Core Technologies
CODE: WGAC-CSC-DCCOR
Using Cisco Stealthwatch with Security Frameworks
CODE: WGAC-CSC-UCWSF
Developing Solutions using Cisco IoT and Edge Platforms
CODE: WGAC-CSC-DEVIOT
Implementing Automation for Cisco Data Center Solutions
CODE: WGAC-CSC-DCAUI
Cisco MDS 9000 Series Switches Overview
CODE: WGAC-CSC-DCMDSO
Cisco Collaboration Systems Release 12.x Administrator Workshop - CSR12ADMIN
CODE: WGAC-CSC-CSR12ADMIN
ASR 5000 ePDG System Configuration
CODE: WGAC-CSC-EPDG1D
Performing CyberOps Using Cisco Security Technologies
CODE: WGAC-CSC-CBRCOR
Implementing Cisco Collaboration Applications
CODE: WGAC-CSC-CLICA
Implementing Cisco Enterprise Wireless Networks
CODE: WGAC-CSC-ENWLSI
Implementing Cisco Unified Communications Manager with Jabber - ICUCMJ
CODE: WGAC-CSC-ICUCMJ
Implementing Cisco SD-WAN Security and Cloud Solutions
CODE: WGAC-CSC-SDWSCS
Implementing Cisco Enterprise Advanced Routing and Services
CODE: WGAC-CSC-ENARSI
Introduction to Cisco IOS XR
CODE: WGAC-CSC-IOSXR100
Cisco IOS XR Ethernet VPN Implementation and Verification
CODE: WGAC-CSC-IOSXR303
Network Convergence System 5500 Series Router
CODE: WGAC-CSC-NCS5500
Implementing Cisco Crosswork Network Controller - SPCNCI
CODE: WGAC-CSC-SPCNCI
Administering Cisco DNA Spaces - DNASPA
CODE: WGAC-CSC-DNASPA
Implementing an Integrated Threat Defense Solution - SECUR201
CODE: WGAC-CSC-SECUR201
Securing Cisco Digital Network Architecture (DNA) - DNASEC
CODE: WGAC-CSC-DNASEC
Managing LAN Infrastructure with Cisco Data Center Network Manager
CODE: WGAC-CSC-DCNML
Cisco SD-WAN Umbrella Integration - SDWUMB
CODE: WGAC-CSC-SDWUMB
Designing Cisco Software-Defined Access Solutions - SDADS
CODE: WGAC-CSC-SDADS
Wireshark Basic Principles - WBP
CODE: WGAC-CSC-WBP
Deploying Cisco Unified Contact Center Enterprise Software
CODE: WGAC-CSC-DUCCE
Protecting against Malware Threats with Cisco AMP for Endpoints
CODE: WGAC-CSC-SSFAMP
Cisco Contact Center Enterprise Fundamentals & Admin Boot Camp - CCEABC
CODE: WGAC-CSC-CCEABC
Implementing and Administering Cisco Solutions
CODE: WGAC-CSC-CCNA
Cisco Application Centric Infrastructure Operations and Troubleshooting
CODE: WGAC-CSC-DCACIO
Cisco Unified Communications Manager Intermediate Administration - CUCMIA
CODE: WGAC-CSC-CUCMIA
Cisco Software-Defined Access Implementation and Troubleshooting - SDAIT
CODE: WGAC-CSC-SDAIT
Introduction to Cisco Sales - ICS
CODE: WGAC-CSC-ICS
Administering Cisco Unified Contact Center Enterprise Part 2
CODE: WGAC-CSC-AUCCE2
Adopting The Cisco Business Architecture Approach - DTBAA
CODE: WGAC-CSC-DTBAA
Implementing Automation for Cisco Security Solutions
CODE: WGAC-CSC-SAUI
Cisco Prime 3.2 with WLC 8.4 Workshop - CPWW
CODE: WGAC-CSC-CPWW
Implementing Cisco SDWAN Solutions - SDWAN300
CODE: WGAC-CSC-SDWAN300
Cisco Unified Contact Centre Express UCCX Video Call Centre Implementation with Jabber - UCCXVCCI
CODE: WGAC-CSC-UCCXVCCI
Troubleshooting Cisco Application Centric Infrastructure
CODE: WGAC-CSC-DCACIT
Cisco DNA - Cisco Programmability Fundamentals - DNAPF
CODE: WGAC-CSC-DNAPF
Implementing Cisco HyperFlex
CODE: WGAC-CSC-DCIHX
Cisco SD-WAN Design Clinic - SDWDES
CODE: WGAC-CSC-SDWDES
Implementing Cisco Service Provider Advanced Routing Solutions
CODE: WGAC-CSC-SPRI
Understanding Cisco Cybersecurity Operations Fundamentals
CODE: WGAC-CSC-CBROPS
We use cookies to understand how you use our site and to improve your experience. To learn more, click here. Read our revised Privacy Policy and Terms and Conditions.