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ProxySG 6.7 Diagnostics and Troubleshooting

WGAC-BRO-PROXYDT

Broadcom Symantec

Description

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Introduction
The ProxySG 6.7 Diagnostics and Troubleshooting course provides a structured approach to diagnosing and solving common troubleshooting issues related to ProxySG deployments. The course will emphasize hands on experience, with extensive opportunities to build competency in the use of the powerful diagnostic tools available on the ProxySG.
Prerequisites & Audience
This course assumes that students have completed the ProxySG 6.7 Basic and Advanced Administration courses.
Course Benefits

By the completion of this course, you will be able to:

  • Describe the troubleshooting methodology as recommended by Symantec.
  • Diagnose and solve a variety of access and performance issues using tools such as sysinfo files, packet captures, and policy traces. 
Course Topics

Module 1: ProxySG Secure Web Gateway— Diagnostics and Troubleshooting Overview.

  • Brief review of the ProxySG-based Secure Web Gateway solution.
  • Overview of common issues related to internal resources, external dependencies, SSL interception, and policy efficiency.

Module 2: Exploring Sysinfo Files.

  • Description of how to generate sysinfo files and what information they contain.
  • Using sysinfo files as a key tool in diagnosing troubleshooting issues.

Module 3: Troubleshooting Issues Related to Authentication.

  • Methods for diagnosing and solving issues related to authentication, focusing on IWA direct and IWA BCAAA realms.
  • Includes issues related to surrogate credentials and Schannel congestion.

Module 4: Troubleshooting Issues Related to DNS.

  • Methods for diagnosing and solving issues related to DNS lookups.
  • Includes both forward and reverse DNS lookups, and DNS imputing.

Module 5: Troubleshooting SSL Interception Issues.

  • Methods for diagnosing and solving issues related to SSL interception.
  • Includes connection and performance issues.

Module 6: Troubleshooting Performance Issues Related to Policy Efficiency.

  • Methods for optimizing performance through tips for creating more efficient policies.

Broadcom Symantec courses


SSL Visibility 5.0 Administration - SSLV
CODE: WGAC-SYM-SSLV
Symantec Security Analytics 7.x: Professional - SSA-PROF
CODE: WGAC-SYM-SSA-PROF
Symantec Security Analytics 8 Administrator - SSA-ADMIN
CODE: WGAC-SYM-SSA-ADMIN
Symantec Messaging Gateway 10.6: Administration - SMG-ADMIN
CODE: WGAC-SYM-SMG-ADMIN
Symantec IT Management Suite 8.0: Administrators - SITS-ADMIN
CODE: WGAC-SYM-SITS-ADMIN
Symantec Deployment Solution 7.5: Administration - SDS-ADMIN
CODE: WGAC-SYM-SDS-ADMIN
Symantec Cyber Security Services R1 - SCSS-R1
CODE: WGAC-SYM-SCSS-R1
Symantec Endpoint Protection 14.x: Plan and Implement - ENDPOINT-PI
CODE: WGAC-SYM-ENDPOINT-PI
Symantec Endpoint Protection 14x Maintain and Troubleshoot - ENDPOINT-MT
CODE: WGAC-SYM-ENDPOINT-MT
Symantec Endpoint Protection 14.x: Manage and Administer - ENDPOINT-MA
CODE: WGAC-SYM-ENDPOINT-MA
Symantec Endpoint Protection 14.x: Configure and Protect - ENDPOINT-CP
CODE: WGAC-SYM-ENDPOINT-CP
Symantec Encryption Management Server 3.3 and Desktop 10.3: Administration - EMSD-ADMIN
CODE: WGAC-SYM-EMSD-ADMIN
Symantec Data Loss Prevention 15.x: Administration - DLP
CODE: WGAC-SYM-DLP
Symantec Data Center Security: Server Advanced 6.7 Administration - DCSSA-ADMIN
CODE: WGAC-SYM-DCSSA-ADMIN
Symantec Client Management Suite 7.6: Implementation - CMS-IMPL
CODE: WGAC-SYM-CMS-IMPL
Symantec Client Management Suite 7.6: Administration - CMS-ADMIN
CODE: WGAC-SYM-CMS-ADMIN
Symantec Cloud SOC R1 - CLD-SOC-R1
CODE: WGAC-SYM-CLD-SOC-R1
Symantec Control Compliance Suite Vulnerability Manager 12.x Foundations - CCSVM-FOUNDATION
CODE: WGAC-SYM-CCSVM-FOUNDATION
Symantec Control Compliance Suite CCS 11.0 Module Course - CCS-MODUL
CODE: WGAC-SYM-CCS-MODUL
Symantec Control Compliance Suite 11.0: Administration - CCS-ADMIN
CODE: WGAC-SYM-CCS-ADMIN
Symantec Content Analysis 2.x: Administration - CAS
CODE: WGAC-SYM-CAS
Symantec Advanced Threat Protection 2.x: Incident Response - ATP-IR
CODE: WGAC-SYM-ATP-IR
ProxySG 7.3 Administration with Secure Web Gateway
CODE: WGAC-BRO-PROXYADM
ProxySG 6.7 Diagnostics and Troubleshooting
CODE: WGAC-BRO-PROXYDT
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