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Supporting IP Office™ Platform Release 11 - 7820C

WGAC-AVA-7820C

Avaya

Description

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Introduction

This virtual instructor led course is designed for individuals responsible for the day-to-day operation and supporting an IP Office™ Platform solution.

Delivered in a virtual classroom setting with remote access to a lab environment, this offer consists of a combination of interactive instructor lectures followed by practical lab exercises

This course is recommended for students preparing to take the ACSS-3000

Prerequisites & Audience

Recommended knowledge:

  • Intermediate knowledge of Voice over IP (VOIP) technology.
  • Intermediate knowledge of Session Internet Protocol (SIP)
  • AIPS-4000 IP Office™ Platform credential
Course Benefits

Key objectives for this offer include the ability to:

  • Identify the disciplines of problem analysis, hypothesis development & testing, remediation and prevention.
  • Break down the stages associated with the 8 disciplines of problem solving.
  • Given multiple scenarios, analyze the problem and collect data
  • Apply the troubleshooting methodology to solve a Core scenario problem
  • Recreate the problem using Avaya IP Office Client Applications
  • Trace calls with the IP Office monitor, system status application and Wireshark
  • Identify and prepare log files for troubleshooting analyses
  • Practice the use of knowledgebase articles to solve issues
Course Topics



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