Supporting IP Office™ Platform Release 11 - 78201V

• Intermediate knowledge of Voice over IP (VOIP) technology.
• Intermediate knowledge of Session Internet Protocol (SIP)
• ACIS-7720 - Avaya IP Office™ Platform

• Review the hardware and software components of an IP Office Platform solution
• Introduce security administration processes to secure the IP Office Platfom
• Introduce the upgrade procedures for the IP Office Platform 
• Identify the processes to backup and restore the solution
• Introduce the tools available to troubleshoot the IP Office Platform
• Identify and prepare log files for troubleshooting analyses
• Practice what you learnt and use the knowledgebase articles to solve issues

Course Sylabus :

• Module 01 - Midmarket Core Products
• Module 02 - Security Administration
• Module 03 - Security Administration (Exercise)
• Module 04 - Offline Configuration
• Module 05 - IP Office Upgrade
• Module 06 - Backup and Restore
• Module 07 - Call Flows
• Module 08 - IP Office Common Issues
• Module 09 - System Status SSA
• Module 10 - System Status Application (Exercise)
• Module 11 - Alarms and Errors
• Module 12 - System Monitor
• Module 13 - System Monitor (Exercise)
• Module 14 - Log Files
• Module 15 - Wireshark and Ping
• Module 16 – Wireshark (Exercise)
• Module 17 - Demo Case
• Module 18 - Case Study's (Exercise)
• Module 19 - Practical Troubleshooting (Exercise)