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Supporting IP Office™ Platform Release 11 - 78201V

WGAC-AVA-78201V

Avaya
Open

Supporting IP Office™ Platform Release 11 - 78201V

20 Jun 2022 - 2 days

English

BST UTC+01:00

£880

Description

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Prerequisites & Audience
  • Intermediate knowledge of Voice over IP (VOIP) technology.
  • Intermediate knowledge of Session Internet Protocol (SIP)
  • ACIS-7720 - Avaya IP Office™ Platform
Course Topics
  • Review the hardware and software components of an IP Office Platform solution
  • Introduce security administration processes to secure the IP Office Platfom
  • Introduce the upgrade procedures for the IP Office Platform 
  • Identify the processes to backup and restore the solution
  • Introduce the tools available to troubleshoot the IP Office Platform
  • Identify and prepare log files for troubleshooting analyses
  • Practice what you learnt and use the knowledgebase articles to solve issues

Course Sylabus :

  • Module 01 - Midmarket Core Products
  • Module 02 - Security Administration
  • Module 03 - Security Administration (Exercise)
  • Module 04 - Offline Configuration
  • Module 05 - IP Office Upgrade
  • Module 06 - Backup and Restore
  • Module 07 - Call Flows
  • Module 08 - IP Office Common Issues
  • Module 09 - System Status SSA
  • Module 10 - System Status Application (Exercise)
  • Module 11 - Alarms and Errors
  • Module 12 - System Monitor
  • Module 13 - System Monitor (Exercise)
  • Module 14 - Log Files
  • Module 15 - Wireshark and Ping
  • Module 16 – Wireshark (Exercise)
  • Module 17 - Demo Case
  • Module 18 - Case Study's (Exercise)
  • Module 19 - Practical Troubleshooting (Exercise)

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