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Administering Avaya Aura® Communication Manager - 61451V

WGAC-AVA-61451V

Avaya
Open

Administering Avaya Aura® Communication Manager - 61451V

20 Jun 2022 - 5 days

English

BST UTC+01:00

£2,800

Open

Administering Avaya Aura® Communication Manager - 61451V

01 Aug 2022 - 5 days

English

BST UTC+01:00

£2,800

Open

Administering Avaya Aura® Communication Manager - 61451V

12 Sep 2022 - 5 days

English

BST UTC+01:00

£2,800

Description

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Introduction
This 5-day Virtual Instructor-Led course is designed for individuals responsible for administering and carrying out day to day administration tasks on Avaya Aura® Communication Manager.
Prerequisites & Audience

Basic knowledge of Voice of IP (VoIP) technology

Course Topics
  • Explainthe role of Communication Manager (CM) in the Avaya Aura® core
  • Describe the role of System Manager for administering Communication Manager
  • Configure key CM components such as the Dial Plan, Feature Access Codes and Endpoints
  • Explain the Class of Restriction (COR) and Class of Service (COS) features
  • Define CM Call Treatment options such as Call Coverage and Call Forward
  • Configure CM User features including Bridged Call Appearance, Priority Calling and Abbreviated Dialing
  • Administer CM Group features such as Hunt Groups, Pickup Groups and Team Button
  • Define CM announcements and create a Meet-me Conference Bridge
  • Configure Trunks and Call Routing using the Automatic Alternate Routing (AAR) and Alternate Route Selection (ARS) features
  • Perform Basic CM maintenance and troubleshooting

Course Sylabus :

  • Module 1 -Communication Manager Overview
  • Module 2 - Connecting to Avaya Aura® Lab (Exercise)
  • Module 3 - Communication Manager Interfaces and System Forms
  • Module 4 - Verify Basic System Configuration (Exercise)
  • Module 5 - Endpoints and Station User Administration
  • Module 6 - Review Existing Endpoints/Stations (Exercise)
  • Module 7 - Class of Restriction (COR)
  • Module 8 - Class of Service (COS)
  • Module 9 - Communication Manger Station User Administration, COR and COS (Exercise)
  • Module 10 (Exercise) - Administer Avaya Workplace and Avaya one-X® Communicator clients and place calls
  • Module 11 - Call Hold, Transfer, and Conference
  • Module 12 - Call Forward
  • Module 13 - Call Forward (Exercise)
  • Module 14 - Priority Calling
  • Module 15 - Bridged Call Appearance
  • Module 16 - Bridged Call Appearance (Exercise)
  • Module 17 - Call Coverage
  • Module 18 - Call Coverage (Exercise)
  • Module 19 - Abbreviated Dialing & Autodial
  • Module 20 - Abbreviated Dialing & Autodial (Exercise)
  • Module 21 - Hunt Groups
  • Module 22 - Automatic Call Distribution (ACD) and Expert Agent Selection (EAS)
  • Module 23 - Automatic Call Distribution (ACD) and Expert Agent Selection (EAS) (Exercise)
  • Module 24 - Station Lock
  • Module 25 - Station Lock (Exercise)
  • Module 26 - Call Pickup
  • Module 27 - Call Pickup (Exercise)
  • Module 28 - Team Button
  • Module 29 - Team Button (Exercise)
  • Module 30 - Announcements
  • Module 31 – Announcements (Exercise)
  • Module 32 - Meet-me Conference
  • Module 33 - Meet-me Conference (Exercise)
  • Module 34 - Trunks
  • Module 35 - Trunk Administration
  • Module 36 - Administer an H.323 Trunk (Exercise)
  • Module 37 - Automatic Alternate Routing (AAR)
  • Module 38 - Facility Restriction Level (FRL)
  • Module 39 - Uniform Dialing Plan (UDP)
  • Module 40 - Administering AAR and UDP (Exercise)
  • Module 41 - Alternate Route Selection (ARS)
  • Module 42 - Administer ARS and Toll table (Exercise)
  • Module 43 - Using the Toll table to enable and restrict calls (Exercise)
  • Module 44 - Extension to Cellular - EC500
  • Module 45 - Extension to Cellular - EC500 (Exercise)
  • Module 46 - Save Translation and Backup
  • Module 47 - Troubleshooting Alarm, Error and Event Reports
  • Module 48 - Security and Real Time Monitoring
  • Module 49 - Reports
  • Module 50 - Reset System Levels
  • Module 51 - System Logs
  • Module 52 - Maintenance & Support (Exercise)

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