Cisco Unified Contact Centre Express UCCX Video Call Centre Implementation with Jabber - UCCXVCCI

This instructor-led course focuses on configuration, administration and troubleshooting of a Video Call Centre implementation using Cisco Unified Contact Centre Express, Cisco Unified Communications Manager, Cisco Jabber Guest and Cisco MediaSense in single and multi-site deployments. There is a strong emphasis on lab oriented tasks for delegates to configure Cisco Unified Contact Centre Express integration with Cisco Unified Communications Manager and explore the Cisco Unified Contact Centre Express features. Delegates will configure and test a new Cisco Unified Contact Centre Express installation and build advanced scripts for call handling. The course runs as a ‘workshop’ environment where delegates can also make use of the instructors’ consultancy skills for specific areas of interest to them additional theory about the Cisco Contact Centre Express.