Deploying Cisco Unified Contact Center Express
UCCXD
This course, Deploying Cisco Unified Contact Center Express (UCCXD) v6.0, provides you with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of Cisco Unified Contact Center Express (CCX) and Cisco Unified IP Interactive Voice Response (IVR) as contact center solutions. Tasks include planning, installation and configuration, scripting, and troubleshooting. Module 1: Cisco Unified CCX Product Overview Module 2: Cisco Unified CCX Installation and Configuration Module 3: Cisco Unified CCX Scripting Module 4: Cisco Unified CCX ACD Operations Module 5: Cisco Unified CCX Premium Functions Module 6: Cisco Unified CCX Maintenance
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