Deploying Cisco Unified Contact Center Express - UCCX

1: Cisco Unified CCX Product Overview Cisco Unified CCX Product Packages Cisco Unified CCX Architecture Designing Cisco Unified CCX2: Cisco Unified CCX Installation and Configuration Installing Cisco Unified CCX Managing Cisco Unified CCX Configuring Basic Properties of Cisco Unified CCX3: Cisco Unified CCX Scripting Installing the Cisco Unified CCX Script Editor Creating a Basic IVR Script Prompting and Collecting Information Accessing an External Database Making Decisions Confirming Caller Input4: Cisco Unified CCX ACD Operations Implementing Cisco Unified CCX Scripting Fundamentals for Cisco Unified CCX Using Desktop Administration Advanced Cisco Unified Contact Center Express Scripting Topics Using Cisco Unified CCX Reports5: Cisco Unified Contact Center Express Premium Functions Using Remote Monitoring Configuring the Outbound Dialer Configuring Agent Email and Agent Web Chat Understanding ASR and TTS6: Cisco Unified CCX Maintenance Using Cisco Unified RTMT Using the Disaster Recovery System